Re: [rt-users] Mail Alias Setup

2009-09-03 Thread Joe Hartley
input - in this case, the rt-mailgate program. -- Joe Hartley | Sr. Linux SysAdmin Retail Solutions, Inc. 40 Sharpe Drive Cranston, RI 02920 joe.hart...@retailsolutions.com +1 401.824.5040 (o) | +1 401.824.5002 (f)   ___ http

Re: [rt-users] Drop Attachments or Deny attachments

2009-02-02 Thread Joe Hartley
I use a script called stripmime to take out attachments and HTML formatting in emails going to RT. It's at http://www.phred.org/~alex/stripmime.html -- Joe Hartley | Sr. Linux SysAdmin Retail Solutions, Inc. 40 Sharpe Drive Cranston, RI 02920 joe.hart...@retailsolutions.com +1 401.824.5040

Re: [rt-users] Autocreated users and ldap auth

2008-12-18 Thread Joe Hartley
I'm using Authen::ExternalAuth and it seems to be working. If a user logs in to RT using Active Directory credentials, they get in and get autocreated. However, if before RT login, they submit a ticket, they cannot log in: rt complains that the email address is already in use (AD lookup

Re: [rt-users] LDAP authentication and existing users

2008-12-10 Thread Joe Hartley
I feel like I'm heading deeper and deeper down a rathole here... From: Rich West [mailto:[EMAIL PROTECTED] With the default settings in local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm, new users will get created with their AD account name. At least, that is the way it behaved

Re: [rt-users] LDAP authentication and existing users - done

2008-12-10 Thread Joe Hartley
not get created with the AD username, but that's because the AD server did not have a value entered for the user's email, a side-effect of having an email service that does not use our AD for any authentication. Thanks for the help! -- Joe Hartley | Sr. Linux SysAdmin Retail Solutions, Inc

[rt-users] LDAP authentication and existing users

2008-12-09 Thread Joe Hartley
user via email? Thanks for any pointers tossed out here - I'm a newbie when it comes to the world of LDAP and Active Directory! -- Joe Hartley | Sr. Linux SysAdmin Retail Solutions, Inc. (formerly VeriSign RDS) 40 Sharpe Drive Cranston, RI 02920 [EMAIL PROTECTED] +1 401.824.5040 (o) | +1

Re: [rt-users] Help with Fetchmail

2008-12-05 Thread Joe Hartley
You have a space between the double dashes and url. -- Joe Hartley | Sr. Linux SysAdmin Retail Solutions, Inc. (formerly VeriSign RDS) [EMAIL PROTECTED] -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Friday, December 05, 2008

Re: [rt-users] No ReplyToTicket, but I can still reply?

2008-07-08 Thread Joe Hartley
Todd Chapman wrote: Tooting my own horn: The RightsMatrix extension can show you exactly how a user gets a right. http://search.cpan.org/~htchapman/RTx-RightsMatrix-0.03.00/lib/RTx/Right sMatrix.pm This is a very nice tool! Thanks for writing it and putting it out there. -- Joe Hartley

Re: [rt-users] Intergrating wo MS Exchange

2008-03-27 Thread Joe Hartley
This is done in the RT_SiteConfig.pm file. http://wiki.bestpractical.com/view/EmailInterface has much to say on the subject. -- Joe Hartley | Sr. Linux SysAdmin Retail Solutions, Inc. (formerly VeriSign RDS) 6 Blackstone Valley Place, Suite 402 Lincoln, RI 02865 [EMAIL PROTECTED] +1