Re: [rt-users] relative data ticket search for monthly report?

's possible to combine a relative date with other criterion. For instance, 'last month' returns exactly one month ago, so since today is Aug 4th, it returns July 4th, although I need July 1st @midnight. Any ideas? -- John Alberts Cloud Optimization Engineer Ex Libris (

[rt-users] relative data ticket search for monthly report?

Hi. I've found quite a few examples and documentation about using relative dates to search RT; however, for the life of me, I can't figure out how to use relative dates to get a list of tickets that were created last month. I would like to create and save a search for our secretary, so she can

Re: [rt-users] how to access content for an attachment in scrip?

mas Sibley" wrote: >On 07/07/2011 07:21 PM, John Alberts wrote: >> Thanks for the tip. It led me in the right direction and I ended up >>with >> this, which finally works. >> >> my $T_Obj = $self->TicketObj; >>my $a = RT::Attachments->new($self-

Re: [rt-users] how to access content for an attachment in scrip?

to get access to the attachment content after I was outside of the loop. If I try $a->Content, I always get an error. I assume it has to do with the scope of $a, but my Perl skills are close to nil, and I couldn¹t figure it out. John On 7/6/11 11:24 PM, "Mauricio Tavares" wrote: &g

Re: [rt-users] how to access content for an attachment in scrip?

and see if I can figure it out. -- John Alberts Cloud Optimization Engineer Ex Libris (USA) Inc. 1350 E. Touhy Ave. Suite 200 East Des Plaines, IL 60018 Phone: 1-219-979-6560 Follow Ex Libris on Twitter: @exlibrisgroup<http://twitter.com/ExLibrisGroup> From: John Alberts mailto:john.albe...@exl

Re: [rt-users] how to access content for an attachment in scrip?

med) (multipart/mixed / 0b), 19672: (Unnamed) (text/plain / 305b), 19673: env-vars.txt (application/octet-stream / 16.8k) The attachment I would like will always be named env-vars.txt. How can I get the contents for the attachment name env-vars.txt? Thanks John From: John Alberts m

[rt-users] how to access content for an attachment in scrip?

Hi. I'm trying to customize the scrip shown at the bottom of this wiki page: http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages I know there is an extension that does merging, but I want to do some other things with the Nagios variables I have attached as a plain text file to

Re: [rt-users] Ticket Lifetime Report

Very nice. Thank you. -- John Alberts Cloud Optimization Engineer Ex Libris (USA) Inc. 1350 E. Touhy Ave. Suite 200 East Des Plaines, IL 60018 Phone: 1-219-979-6560 Follow Ex Libris on Twitter: @exlibrisgroup<http://twitter.com/ExLibrisGroup> From: Ryan Frantz mailto:r

Re: [rt-users] rt4, centos, and fastcgi

are/html" Order allow,deny Allow from all Options +ExecCGI AddHandler fcgid-script fcgi If I remove the rt4.conf file and restart the server, apache works fine and all of my other sites work just fine, even with ssl. -- John Alberts Cloud Optimization

Re: [rt-users] rt4, centos, and fastcgi

Thanks. I'll have to give this a try later tonight when I can have some downtime. -- John Alberts Cloud Optimization Engineer Ex Libris (USA) Inc. 1350 E. Touhy Ave. Suite 200 East Des Plaines, IL 60018 Phone: 1-219-979-6560 Follow Ex Libris on Twitter: @exlibrisgroup

[rt-users] rt4, centos, and fastcgi

1 08:55 standalone_httpd --- .:root@aspdev:. (/opt/rt3) -=>>groups apache apache : apache git rt gitweb Any ideas? Thanks -- John Alberts Cloud Optimization Engineer Ex Libris (USA) Inc. 1350 E. Touhy Ave. Suite 200 East Des Plaines, IL 60018 Follow Ex Libris on

Re: [rt-users] How to create RT at a glance widget

Thank you. I would have never found that on my own without knowing it was called a portlet. :) -- John Alberts Cloud Optimization Engineer Ex Libris (USA) Inc. 1350 E. Touhy Ave.  Suite 200 East Des Plaines, IL 60018 Cell: 1-508-878-2197 Follow Ex Libris on Twitter: @exlibrisgroup

Re: [rt-users] How to create RT at a glance widget

Excellent. I think that is just what I was looking for. Thank you. -- John Alberts Cloud Optimization Engineer Ex Libris (USA) Inc. 1350 E. Touhy Ave. Suite 200 East Des Plaines, IL 60018 Cell: 1-508-878-2197 Follow Ex Libris on Twitter: @exlibrisgroup <http://twitter.

[rt-users] How to create RT at a glance widget

er of open tickets. Is there any documentation or reference for me to follow for creating something like that? Thanks ------ John Alberts Cloud Optimization Engineer Ex Libris (USA) Inc. 1350 E. Touhy Ave. Suite 200 East Des Plaines, IL 60018 Follow Ex Libris on Twitter: @exl

Re: [rt-users] Possible to stop rt-crontool from logging to ticket?

the RT CLI. I didn't even think of using that. Thank you. ------ John Alberts Hosted Services Systems Administrator Ex Libris (USA) Inc. 1350 E. Touhy Ave.  Suite 200 East Des Plaines, IL 60018 Follow Ex Libris on Twitter: @exlibrisgroup -Original Message- From: Kenneth Mar

[rt-users] Possible to stop rt-crontool from logging to ticket?

#x27; AND Created > '3 days ago' AND Status != 'resolved' AND Status != 'rejected' AND Status != 'deleted'" --action RT::Action::RecordComment --template 'Unowned tickets2' Also, where can I get a list of supported actions for rt-crontool? I cou

Re: [rt-users] Set User Password

ication and I only need to add a couple special users for automation purposes, so what I did worked for me. -- John Alberts Hosted Services Exlibris USA john.albe...@exlibrisgroup.com

[rt-users] Change string with callback possible?

ut I'm not sure how to do it. Any ideas? Thanks -- John Alberts Hosted Services Exlibris USA john.albe...@exlibrisgroup.com

Re: [rt-users] scrip to send email suddenly stopped working

ion, but doesn't tell me anything about what fields (values?) that gives me access to. Are there any other docs that might provide some insight? -- John Alberts Hosted Services Exlibris USA john.albe...@exlibrisgroup.com

Re: [rt-users] A new home for the wiki

g the wiki? If so, I'm sure someone would donate the hosting for the wiki. Heck, I'm sure I could even talk my boss into hosting the wiki. -- John Alberts Hosted Services Exlibris USA john.albe...@exlibrisgroup.com

Re: [rt-users] scrip to send email suddenly stopped working

ould find was this: http://requesttracker.wikia.com/wiki/ClassObjectsMethods; and that page doesn't really help at all. -- John Alberts Hosted Services Exlibris USA john.albe...@exlibrisgroup.com cell: 1-508-878-2197

Re: [rt-users] scrip to send email suddenly stopped working

Anyone know what's wrong with this and why it would cause the scrip to stop working? I'm surprised there was nothing in the debug log about the template having a problem. That would have saved me hours of debugging. -- John Alberts Hosted Services Exlibris USA john.albe...@exlibrisgroup.com cell: 1-508-878-2197

Re: [rt-users] scrip to send email suddenly stopped working

7;oncreate' condition that has a 'send email' action. This is the scrip that stopped working for me that I'm trying to troubleshoot. John -- John Alberts Hosted Services Exlibris USA john.albe...@exlibrisgroup.com cell: 1-508-878-2197

Re: [rt-users] scrip to send email suddenly stopped working

Sorry to re-post this, but I'm still completely stuck with this issue and I'm not sure how to further troubleshoot it. Anyone have any ideas? Thanks John On 11/22/2010 08:56 AM, John Alberts wrote: I have a scrip working on the 'on create' condition and set to

[rt-users] scrip to send email suddenly stopped working

ip #x', but it never does scrip #12, which is the one that sends an email to our group. The other odd thing is that I only have 3 scrips for 'TransactionCreate' stage, not 6. Any ideas how I can further troubleshoot this? Thanks -- John Alberts Hosted Services Exlibris USA john.albe...@exlibrisgroup.com

[rt-users] help with rt-crontool query

ms like it should be super simple. /opt/rt3/bin/rt-crontool --search RT::Search::FromSQL --search-arg "Owner = 'nobody' AND Created > '13 days ago' AND Status != 'resolved' AND Status != 'rejected'" --action RT::Action::RecordComment --template &#

Re: [rt-users] An RT mode for GNU/Emacs

and line lists all open and new tickets. In emacs. I hit 'meta-x' and type 'rt-liber-browse-query', hit enter, and then hit enter again for the query hoping to get a list of all tickets. But it says 'no results for query'. I've also tried a simple query like "

Re: [rt-users] dont reopen

n and only known «reply» button, >> so I've some ticket live for ever... >> >> Regards. >> >> JAS >> >> >> -- >> Albert SHIH >> DIO batiment 15 >> Observatoire de Paris Meudon >> 5 Place Jules Janssen >> 92195 Me

[rt-users] closing a ticket gets re-opened when someone has an auto-responder

and they have an auto-responder configured, that auto-reply email re-opens the ticket. How can I configure RT to search for keywords in a message (such as 'on vacation') before re-opening a ticket? Thanks -- John Alberts Hosted Services Exlibris USA john.albe...@exlibrisgroup.com

Re: [rt-users] ldap externalauth problem

/opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc are attached Any suggestions? RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT! -- John Alberts Hosted Se

[rt-users] Any way to change owner 'nobody in particular'

Is there any way I can change what the ticket says when no one has accepted it yet instead of it showing an owner of 'nobody in particular'? i would like to change it to our group name. Thanks -- John Alberts Hosted Services Exlibris USA john.albe...@exlibrisgroup.com cell: 1-50

Re: [rt-users] Can't change logo

Ah, I didn't realize that. Thanks. On 09/10/2010 11:07 AM, Jason A. Smith wrote: On 09/10/2010 11:55 AM, John Alberts wrote: > I'm trying to change the bp logo that is in the lower right corner of > every page. I followed the instruction at: You should probably leave the lo

[rt-users] Can't change logo

, "Hosted Services, Ex Libris USA"); Set($LogoImageHeight, 55); Set($LogoImageWidth, 383); Thanks John -- John Alberts Hosted Services Exlibris USA john.albe...@exlibrisgroup.com cell: 1-508-878-2197 RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!

Re: [rt-users] AD ExternalAuth create user

I actually couldn't get ldapimport to import any users for me although it did auth properly. In any case, I just realized I can simply create the user in the web ui and as long as the username and email address match, it works fine. Thanks On 09/09/2010 10:26 AM, John Alberts

Re: [rt-users] AD ExternalAuth create user

-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of John Alberts Sent: Thursday, September 09, 2010 11:00 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] AD ExternalAuth create user Hi. I got ExternalAuth working with Win2k3 AD. My next step is to import ti

[rt-users] AD ExternalAuth create user

#x27;t find anything. Thanks -- John Alberts Hosted Services Exlibris USA john.albe...@exlibrisgroup.com cell: 1-508-878-2197 RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!

Re: [rt-users] Copy Queue Permissions

n.org/~htchapman/RTx-RightsMatrix-0.03.00/lib/RTx/RightsMatrix.pm <http://search.cpan.org/%7Ehtchapman/RTx-RightsMatrix-0.03.00/lib/RTx/RightsMatrix.pm> On Sun, Sep 5, 2010 at 12:28 PM, John Alberts <mailto:john.albe...@exlibrisgroup.com> wrote: >

[rt-users] Copy Queue Permissions

I have a bunch of queues that I would like to all have the same permissions. Is there any way to copy permissions from one queue to another so I don't have to configure all of the queues individually? Thanks -- John Alberts Hosted Services Exlibris USA john.albe...@exlibrisgroup.com ce

Re: [rt-users] Can't get ExternalAuth to work with Windows 2003 AD

oun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] *On Behalf Of *John Alberts *Sent:* Friday, September 03, 2010 11:54 AM *To:* rt-users@lists.bestpractical.com *Subject:* [rt-users] Can't get ExternalAuth to work with Windows 2003 AD I have a brand new

[rt-users] Can't get ExternalAuth to work with Windows 2003 AD

42611de654f9 I would appreciate any suggestions. -- John Alberts Hosted Services Exlibris USA john.albe...@exlibrisgroup.com cell: 1-508-878-2197 RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!