Thanks. I think this is exactly what I was looking for.
On 10/22/2010 06:46 PM, Ruslan Zakirov wrote: > Hello Albert, > > See http://wiki.bestpractical.com/view/AutoOpenProblem with reference > to forking into a new ticket. > > On Fri, Oct 22, 2010 at 12:12 AM, Albert Shih<albert.s...@obspm.fr> wrote: >> Hi all >> >> I'm using RT 3.8.8 >> >> On reply RT reopen the ticket. I would like to known if it's possible to >> make RT don't reopen a resolved ticket but send a message >> >> Many people don't known the «compose» button and only known «reply» button, >> so I've some ticket live for ever... >> >> Regards. >> >> JAS >> >> >> -- >> Albert SHIH >> DIO batiment 15 >> Observatoire de Paris Meudon >> 5 Place Jules Janssen >> 92195 Meudon Cedex >> Téléphone : 01 45 07 76 26/06 86 69 95 71 >> Heure local/Local time: >> jeu 21 oct 2010 22:09:55 CEST >> > > -- John Alberts Hosted Services Exlibris USA john.albe...@exlibrisgroup.com cell: 1-508-878-2197