[rt-users] referencing user custom fields in TicketSQL?

Is there any way to reference a user's custom fields via TicketSQL? The reason for wanting this is for running ticket reports based on those fields, e.g., show tickets opened by all users with a particular custom field value, etc. Seems like it should a simple thing to do, but I have looked

Re: [rt-users] Modifying Quick Search in RT 3.8.1

e if it is 3.8.2, but could be) so all you should have to change us QuickSearch -- the line above becomes: my $all_q = $queue_cond . "(" . join(" OR ", map { $_->{cond} } @$conditions) . ")"; Then, all you need to do is add to the conditions list in QuickSearch.

[rt-users] IP ACL for per-user access?

nd post my solution on the wiki! Thanks, Mark -- Mark D. Nagel, CCIE #3177 Principal Consultant, Willing Minds LLC (http://www.willingminds.com) cell: 949-279-5817, desk: 714-495-4001, fax: 714-646-8277 ** For faster support response time, please ** email supp...@willingminds.com or call 71

Re: [rt-users] IP ACL for per-user access?

med, so I will definitely review the module samples. Thanks! Mark -- Mark D. Nagel, CCIE #3177 Principal Consultant, Willing Minds LLC (http://www.willingminds.com) cell: 949-279-5817, desk: 714-495-4001, fax: 714-646-8277 ** For faster support response time, please ** email supp...@w

Re: [rt-users] Running 3.8.11 and 4.0.5 on the same box?

ated Perl for each instance frontended by fcgid, so this is never a problem. Just did exactly this for our rt4 upgrade -- had it in parallel with 3.8.x for quite some time before we pulled the trigger. Disk is cheap :). Mark -- Mark D. Nagel, CCIE #3177 Principal Consultant, Willi

[rt-users] Ticket/ModifyPeople.html triggers Scrips

fy Owner Condition - type: '$type' field: '$field' old: '$old' new: '$new' creator: '$creator'"); return 1; -- Mark D. Nagel, CCIE #3177 Principal Consultant, Willing Minds LLC (http://www.willingminds.com) cell: 949-279-5817, desk: 714-495-4001

Re: [rt-users] Ticket/ModifyPeople.html triggers Scrips

Defined condition in the dropdown. On Tue, Feb 28, 2012 at 05:03, Mark D. Nagel wrote: > I have been troubleshooting an interesting problem since we upgraded to RT > 4.0.5. If we have a new unassigned ticket and simply open the page > Ticket/ModifyPeople.html, one of our Scrips fires off emai

Re: [rt-users] Ticket/ModifyPeople.html triggers Scrips

excuse my brevity. Ruslan Zakirov wrote: On Tue, Feb 28, 2012 at 18:18, Mark D. Nagel wrote: > Yes, of course. The Scrip has always worked. The question is, why is it > executing in this context when no actual changes to the ticket have been > performed? Scrips are executed update in Dr

Re: [rt-users] Add Cc and Mail ticket with RT ident

et storms from folks using Cc outside RT. We also reject mail Cc'ed or Bcc'ed to RT with an informative bounce message, and we have a method to automerge messages handled using procmail and the rt command so that incoming messages meeting the criteria are tagged with the correct message I

Re: [rt-users] users with multiple email addresses using mergeusers

alternate queries that would accomplish the desired result? Thanks, Mark -- Mark D. Nagel, CCIE #3177 Principal Consultant, Willing Minds LLC (http://www.willingminds.com) cell: 949-279-5817, desk: 714-495-4001, fax: 714-646-8277 ** For faster support response time, please ** email supp...@willingminds.com or call 714-495-4000

Re: [rt-users] users with multiple email addresses using mergeusers

t the problem I uncovered is not really a big problem, because the requesters that would need this behavior will not generally end up being merged. I was testing a new RT instance today from my own account, which was merged into a primary account, and discovered this behavior. Thanks, Mark -

Re: [rt-users] Additional CCs send to ticketing system do not get added to case

who forced me to write this kept saying "looping in " in their messages :). Regards, Mark -- Mark D. Nagel, CCIE #3177 Principal Consultant, Willing Minds LLC (http://www.willingminds.com) cell: 949-279-5817, desk: 714-495-4001, fax: 714-646-8277 ** For faster suppo

[rt-users] SLA extension with prior Scrip setting SLA CF

t actually need to set the CF once it was set. If we change both to TransactionBatch, this could work, but I assume this would still require some changes to the SLA condition logic. Thanks, Mark -- Mark D. Nagel, CCIE #3177 Principal Consultant, Willing Minds LLC (http://www.willingminds.com)

Re: [rt-users] Determining resolver of a ticket

icket resolved and pull the actor from that transaction. In our instance, this could be RT itself in many cases, though, since we use an autoclose status that transitions to resolved after 72 hours via cron. Regards, Mark -- Mark D. Nagel, CCIE #3177 Emeritus Principal Consulta

Re: [rt-users] RT 4.2.12 and CentOS 7

ps' as root privileges? > > > > Landon Stewart : lstew...@iweb.com <mailto:lstew...@iweb.com> > Lead Specialist, Abuse and Security Management > Spécialiste principal, gestion des abus et sécurité > http://iweb.com > <https://canit.willingminds.com/canit/urlp