If RT detects mail that might cause a mail loop, it sends it to the RT
administrator instead... I think.
-Mike
H Manohar Rayker wrote:
Hi,
Could anybody explain what this means.
$LoopsToRTOwner http://wiki.bestpractical.com/view/LoopsToRTOwner
If $LoopsToRTOwner is defined, RT
There is a scrip that can do this:
http://wiki.bestpractical.com/view/AddRequestor
You create a custom user field called othermail and populate it with the
people you want to get the email. All, the other IBMers will be added as
requestors whenever one of them requests. We've done this for
I've seen this with one of my users as well. I always assumed there was
something messed up with his browser, now I understand what was happening.
-Mike
Potla, Ashish Bassaliel wrote:
Jesse - Thanks for the reply -
I did some debug logging but I do not see anything that is not too obvious -
Does anyone know of a browser setting that could explain why one user is
prompted to authenticate for new tabs within the RT system? This does
not happen every time, but enough to be annoying. RT is set to expire
sessions after 8 hours.
-Mike
Discover RT's hidden secrets with RT Essentials
-
From: Michael Ellis
Does anyone know of a browser setting that could explain why one user
is prompted to authenticate for new tabs within the RT system? This
does not happen every time, but enough to be annoying. RT is set to
expire sessions after 8 hours.
It'd help to know what browser. Off
I found this old thread discussing the format of the spreadsheet download:
http://www.gossamer-threads.com/lists/rt/users/58799#58799
Where Jesse says:
Nope. TSV is a perfectly servicable spreadsheet format. (Though we mark
it as an excel file, so the right thing happens when end-users
Have them login so their profile is created then grant them rights in
RT.
Mike
Sent from my iPhone
On Apr 1, 2010, at 8:27 PM, Rob Taylor r...@wi.mit.edu wrote:
Hi All. I have been searching the message boards about configuring
RT to
work with LDAP.
I'm using the RT-Authen-ExternalAuth
Hi Simon,
I don't have an answer for your issue, but I was wondering if you saw an
issue I saw when I upgraded my dev box. Going from 3.8.4 with 1.2.4b to
3.8.7, the headers broke in my asset search results. Only the Name
header is still displayed.
Do you see this behavior as well? It might
I've got a quote from BPS on adding functionality to RT such that from
the ticket creation UI one could link to the requestor's Asset Tracker
assets.
I'm wondering if there are other Asset Tracker users out there that
could use this functionality and would be interested in cost sharing?
There's actually an example of how to do just this in the book.
Here's mine:
my $email = ($self-TicketObj-RequestorAddresses)[0];
my $ldap = Net::LDAP-new( 'ldap.somewhere.com' );
$ldap-bind;
my $msg = $ldap-search( base = 'o=XX,c=YY',
Hi,
I'm having a problem where requestors are not being notified when their
request is rejected. Is this normal RT behavior?
-Mike
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Name is the name of the asset, not the user who's assets they are.
You can either use a custom field for the asset's user, or do what we
did which is uses the Owner field for the user.
-Mike Ellis
Christian Cuvelier wrote:
Hi Todd,
thanks a lot for your answer. I need a documentation
)
(Specials)
.
.
.
.
.
.
So maybe, if i want to split Software and Hardware in own Asset Types
it´s necessary to set up 3 - 4 or more Types for one company ??!!
Christian
Michael Ellis michael_el
Hi Ben,
Barring things like the user not being authorized, or your base being
incorrect, try limiting your attr_map down to just the essentials. I got
errors trying to map things that I thought should work just fine. I can't
remember what error I got, but it wasn't descriptive and it caused a
Except for Name,Type, Description, and Status; everything else in Asset
Tracker is a custom field. We need to make some fields global so that they
are always presented in search results like the default four, and so that
they are presented in the Query Builder without first having to select a
type
... thinking that I might append $format with the what I need, but am not sure
if this is the best way to go.
-Mike
-Original Message-
From: Todd Chapman [mailto:t...@chaka.net]
Sent: August-31-09 4:20 PM
To: Michael Ellis
Cc: rt Users
Subject: Re: [rt-users] Asset Tracker: make some custom
PM
To: Michael Ellis
Cc: rt Users
Subject: Re: [rt-users] Asset Tracker: make some custom field global
That's configurable in AT_Config.pm.
On Mon, Aug 31, 2009 at 5:44 PM, Michael
Ellismichael_el...@umanitoba.ca wrote:
Thanks. I don't know how I missed that.
Can you think of a way to edit
Our unit logs all calls to our helpdesk phone, whether the request itself is
already in the system or not.
Recently we had a user call and email multiple times about the same issue. I
merged the tickets, but am now wondering if I've lost the stats for calling.
If I look for tickets created in
Pierce [mailto:jpie...@cambridgeenergyalliance.org]
Sent: August-24-09 2:46 PM
To: Michael Ellis
Cc: rt Users
Subject: Re: [rt-users] Merging tickets and call statistics.
merged the tickets, but am now wondering if I've lost the stats for
calling.
Yes, but in the UI only.
The data is still
;
print $csv[$csv_map{URI}].:\n;
# load the asset, and on failure, create the asset.
if (my $id = $at-Load($csv[$csv_map{Name}])) {
$at-AddLink(Type='ComponentOf',Base=$csv[$csv_map{URI}]);
}
}
-Original Message-
From: Michael Ellis
All of a sudden this morning it's working. I can't explain, but am happy.
-Mike
-Original Message-
From: Michael Ellis [mailto:michael_el...@umanitoba.ca]
Sent: August-14-09 10:11 PM
To: Michael Ellis
Cc: Todd Chapman; rt Users; jsmor...@mvlan.net
Subject: Re: [rt-users] Asset Tracker
: Todd Chapman [mailto:t...@chaka.net]
Sent: August-14-09 1:09 PM
To: Michael Ellis
Cc: rt Users; jsmor...@mvlan.net
Subject: Re: [rt-users] Asset Tracker API
After callin $at-new you have to call $at-Load. Once the asset is
loaded you can call AddLink. Links are bi-directional so you don't
have
Yes, I should have mentioned that.
-Mike
-Original Message-
From: Todd Chapman [mailto:t...@chaka.net]
Sent: August-14-09 2:56 PM
To: Michael Ellis
Cc: rt Users; jsmor...@mvlan.net
Subject: Re: [rt-users] Asset Tracker API
Not sure why. Do links created in the UI show up?
On Fri, Aug
| 2009-08-14 18:20:28 | 12 | 2009-08-14 18:20:28 |
Here, in 16, the Creator was changed to 12 using a set command, however it is
still not visible in the UI.
-Mike
-Original Message-
From: Todd Chapman [mailto:t...@chaka.net]
Sent: August-14-09 3:15 PM
To: Michael Ellis
Cc: rt Users
Tried, no change. The new links are showing up in tables but not in the UI.
Is there any ACL for seeing links? Do links touch any other tables somehow?
-Mike
-Original Message-
From: Todd Chapman [mailto:t...@chaka.net]
Sent: August-14-09 4:17 PM
To: Michael Ellis
Cc: rt Users; jsmor
I should add that in the history for the asset in the ui it shows the
adding of the asset, but not in the links area.
Mike
Sent from my iPhone
On 2009-08-14, at 7:15 PM, Michael Ellis
michael_el...@umanitoba.ca wrote:
Tried, no change. The new links are showing up in tables
...@chaka.net]
Sent: August-12-09 3:46 PM
To: Michael Ellis
Cc: rt Users; jsmor...@mvlan.net
Subject: Re: [rt-users] Asset Tracker API
My bad. If you want to link $at to $other_at:
$at-AddLink(Type='RefersTo',Target= $other_at-URI);
Try it and see.
On Wed, Aug 12, 2009 at 4:38 PM, Michael
(I'm sorry, I'm not sure if this is the right forum for this, If it isn't
I'd love to know what is.)
I've set up AT 1.2.4b1 with RT 3.8.4 and used a script written by
Jean-Sebastien Morisset to import my assets from our old DB. I now want to
recreated the links between assets.
I'm
-users-boun...@lists.bestpractical.com] On Behalf Of Todd Chapman
Sent: August-12-09 12:04 PM
To: Michael Ellis
Cc: rt Users; jsmor...@mvlan.net
Subject: Re: [rt-users] Asset Tracker API
It should be similar to adding links to tickets.
Ticket example: $TicketObj-AddLink(Type='RefersTo',Target=$ticket
I think what you want is the default behaviour. Have you perhaps disabled
the...
http://rt.lib.umanitoba.ca/Admin/Global/Scrip.html?id=4Queue=0 4
http://rt.lib.umanitoba.ca/Admin/Global/Scrip.html?id=4Queue=0 On Create
Notify AdminCcs with template Transaction
On Create Notify
--
From: Jerrad Pierce jpie...@cambridgeenergyalliance.org
Sent: Thursday, August 06, 2009 11:49 AM
To: Ken Crocker kfcroc...@lbl.gov
Cc: Michael Ellis michael_el...@umanitoba.ca; RT-USERS
RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] Custom Scrip Failing (using example from RT
12:23 PM
To: Michael Ellis michael_el...@umanitoba.ca
Cc: Jerrad Pierce jpie...@cambridgeenergyalliance.org; RT-USERS
RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] Custom Scrip Failing (using example from RT
Essentials) and User Details not accessible
Mike,
If your talking about
Although there might be better ways of doing this, the reason this scrip wasn't
working is simply some wrongly placed quote marks in like 6. Fixed and it
works. That's what I get for trying to work at after midnight.
-Mike
From: Michael Ellis
Sent: Thursday, August 06, 2009 12:31 AM
To: RT
One of the biggest complaints from my privileged users during our testing of RT
is that the requestor's phone number is not presented to them conveniently. We
currently handle the bulk of our support by phone, so some of them are standing
at my office door with torches and pitchforks.
To
I've also found the O'Reilly book, RT::Essentials to be quite useful.
http://www.amazon.com/RT-Essentials-Jesse-Vincent/dp/0596006683/ref=sr_1_1?ie=UTF8qid=1249394974sr=8-1
-Mike
--
From: Anton Krall akr...@intruder.com.mx
Sent: Monday, August 03,
I am receiving a complaint from our generic helpdesk support personnel
regarding the volume of email they receive as AdminCCs for the default queue. I
would like to disable all AdminCC notification for this one queue, but leave it
on for all others. I found an extension that adds this
add a saved search for the queue to
their RT at a glance, so that it's still front and centre for them.
Thanks very much,
Mike
--
From: Jerrad Pierce jpie...@cambridgeenergyalliance.org
Sent: Thursday, July 30, 2009 1:35 PM
To: Michael Ellis
I am considering attaching .wav files of the voicemail left on our helpdesk to
rt tickets, but I'm worried about performance/stability if I start putting this
amount of binary data in the system. I ran this thought by our local DB guy and
he suggested that this might not be a problem if the
@lists.bestpractical.com
Subject: Re: [rt-users] Allow selfservice users to choose their own DUE
DATE.
On Thu, Jul 23, 2009 at 11:53:09AM -0500, Michael Ellis wrote:
Thanks Kevin,
I guess what I'm asking, is how do I modify the SelfService interface to
expose the Due field?
You've read the wiki pages
I'm still looking for a way to due this. Any suggestions?
-Mike
From: Michael Ellis
Sent: Monday, July 06, 2009 10:23 AM
To: RT-USERS
Subject: [rt-users] Allow selfservice users to choose their own DUE DATE.
I've got a queue set up for equipment booking requests. I'd like for
unprivileged
: Re: [rt-users] Allow selfservice users to choose their own DUE
DATE.
On Thu, Jul 23, 2009 at 08:58:57AM -0500, Michael Ellis wrote:
I'm still looking for a way to due this. Any suggestions?
Either modify the SelfService interface to expose the Due field or
create a custom field
In recent times their has been used in English for gender
neutrality. It's not considered completely proper, but it's very common.
Mike
Sent from my iPhone
On 2009-07-16, at 4:31 AM, Michelle Konzack linux4miche...@tamay-dogan.net
wrote:
Hello Erwan,
I am not native englisch speaker
I've got a queue set up for equipment booking requests. I'd like for
unprivileged users to be able to use the duedate field to specify the day they
want the laptop/projector setup. I know I could add a custom field, but can I
present the baked-in duedate to the unprivileged users at the self
Ok, I've been beating my head on this one. I had RTFM up and working on a test
RT 3.8.2 server and then it just disappeared from the menu. I tried to figure
out why, but after spending an afternoon trying to figure it out I decided that
I wouldn't worry about it as I was going to be
---
Subject: [rt-users] RT 3.8.4 and RTFM 2.4.2 No errors, but no RTFM links,have
added Set(@Plugins,qw(RT::FM)); to RT_Siteconfig.pm
From: Michael Ellis michael_el...@umanitoba.ca
To: RT-USERS RT-Users@lists.bestpractical.com
Date: 06/07/2009 1:33 PM
Ok, I've been beating my head on this one. I
added Set(@Plugins,qw(RT::FM)); to RT_Siteconfig.pm
On Jul 6, 2009, at 4:33 PM, Michael Ellis wrote:
Set(@Plugins,qw(RT::FM));
Set( @Plugins, qw(RT::Authen::ExternalAuth));
The second line here tells RT to ignore the first one, so you
only actually have RT::Authen::ExternalAuth active
Hi,
RT newbie here.
I've got RT-Authen-ExternalAuth-0.08 set up and working against our
eDirectory. What I'd like to do now, is have users created in RT as privileged
if they are members of a specific group in the directory, and unprivileged if
they exist but are not in the specific group.
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