[rt-users] problems with rt-3.8.1 after upgrading vom centos 5 to 5.2

... plz help! it's urgent for us! best regards, Raphael ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT

Re: [rt-users] problems with rt-3.8.1 after upgrading vom centos 5 to 5.2

Thanks for reply! I tried the old working config from fastcgi and lighty - it has not been updated... I will check the permissions on /tmp... Perl modules were updated I think it made troubles with some deps. I'm going on finding the error Raphael jmose...@corp.xanadoo.com schrieb: Someone

[rt-users] canned replies

hi, i tried to get canned replies working in rt version 3.8 but no chance. i followed the instructions on this site: http://wiki.bestpractical.com/view/CannedReplies any tips for me? thx, raphael ___ http://lists.bestpractical.com/cgi-bin/mailman

Re: [rt-users] templates

hi, I got it working with the first way described in the link - but the variation described doesn't work in 3.8.0 any idea how I can get it working? cheers, Raphael Toby Darling schrieb: Hi Raphael is it possible to create templates that can be used as direct reply to tickets? so if I

[rt-users] templates

as an answer? hope you know what I mean... thanks for help again! raphael ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden

[rt-users] database upgrade problem

failed: The table '#sql-41f5_43' is full at /opt/rt3/sbin/../lib/RT/Handle.pm line 463. can anyone help me with this? thanx, raphael ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

[rt-users] mysql performance problem

to fix this? Its a brand new server and i dumped the mysql data in it... Thanks for any help! best regards, Raphael ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support

Re: [rt-users] mysql performance problem

thx for the tip, Arran but it's currently running with mysql 5.0.22 so the broken query optimizer can't be the problem... some more ideas? thanks, Raphael Arran Cudbard-Bell schrieb: Raphael Loziczky wrote: How can I enable RT debug log? mysql error log shows no errors... very slow means

Re: [rt-users] mysql performance problem

Jesse Vincent schrieb: On Fri, Jul 11, 2008 at 02:41:09PM +0200, Raphael Loziczky wrote: thx for the tip, Arran but it's currently running with mysql 5.0.22 so the broken query optimizer can't be the problem... Actually, 5.0.22 is known to have some AWFUL query optimizer bugs

[rt-users] help with RequestTracker and lighttpd

the error doesn't appear when I click on a queue (but the site stays the same - the queue doesn't open) I would appreciate if you can give me a hint for that! best regards, Raphael ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] help with RequestTracker and lighttpd

Hi, Would you send it to me? That would be very nice... Regards, Raphael Ilia Kantor schrieb: Hi I'm using patch for .fcgi for lighttpd Hi all, Found a HowTo for setup lighttpd with FastCGI using Mason for RequestTracker http://trac.lighttpd.net/trac/wiki/RequestTracker Tried

Re: [rt-users] RT Reminders and associated rights

Le lundi 07 avril 2008 à 14:12 +0200, Raphael Berlamont a écrit : Hello list, I would like to know what are the rights that are associated with reminders. The thing is that I can set reminders on tickets, but the ticket's owner can't remove it: the check box next to the reminder doesn't

[rt-users] Extremely slow RT

Hello list, I don't know why, today, my new RT installation began to run extremly slow, almost unusable. (10-30seconds to get a page). RT Logs doesn't show anything special, nor apache's logs. I restarted apache this morning, it worked again for a hour or two, and then, started to get slow

[rt-users] Extremely slow RT

Hello list, I don't know why, today, my new RT installation began to run extremly slow, almost unusable. (10-30seconds to get a page). RT Logs doesn't show anything special, nor apache's logs. I restarted apache this morning, it worked again for a hour or two, and then, started to get slow

[rt-users] Perl module detection at installation (Text::Quoted)

Hello list, I'm doing a fresh install of RT3.6.3 on an updated Fedora 6. The version of Text::Quoted is version 1.10, and it seems that make testdeps is returning something that it shouldn't : Text::Quoted 1.3...MISSING Text::Quoted version 1.3 required--this is only version 1.10 at (eval

Re: [rt-users] RT 3.6.3 Mandatory CF's

On Mer 7 février 2007 17:21, Torsten Brumm a écrit : I have! But, if i leave this field empty, i cant update the ticket! So i mean, this field must able to be empty or only with a number... Whats wrong? Can you send your regular expression? -- Raph.

[rt-users] Sort search by custom fields data

Hello list, I would like to know why the possibility of sorting a search result by customfields is available, but not effective? For example, I have a custom field Country in which I fill the origin site of the ticket. I would like to have the possibility to sort the search result by this custom

[rt-users] WishList - Assign Ticket to a group of user

Hello list, I just would like to know if this fonctionnality (assign a tiket to a group of users) is planned. I've implemented an home-made version of a wake-up feature, and my wish would be to assign a woke-up ticket to the group of the user that put it into sleep mode, in order that any member

[rt-users] Customize home page without the Modify self right

Hello list, I would like to know if it is possible to give a user the possibility to customize his homepage (RT3.6.3), without giving the Modify self right, that allows him much more than I'd like to. I don't want my user to get access to the About me section, that allow them to change their

[rt-users] Mandatory fields and tiket creation

always mandatory? Even if you created a ticket with a blank mandatory field? -- Raphael Berlamont. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED

[rt-users] Automatic Wake Up a stalled ticket

Hello list, My RT users would like to have the following feature : For example when someone Open a Ticket for a device that seems not to be working, but the real reason is that the device is beeing repaired, the L1 support team makes that ticket Stalled. They would like RT to automaticaly re-open