Hi
Does anyone know if a management overview exists on the feature
differences between the various version of RT - specifically feature
differences between 3.0, 3.4 and 3.6.
Fraid changelog does not do it, and also nothing in RT Essentials.
--
Regards
Theo
__
On Thu, 2007-01-04 at 12:17 -0500, Jesse Vincent wrote:
>
>
> On Thu, Jan 04, 2007 at 06:42:54PM +0200, Theo Kramer wrote:
> > System Details as follows
> >
> > O/S: Ubuntu Dapper
> > Database: MySQL 5.0.22
>
> For kicks, cna you try mysql 4.1? I'v
http://lists.bestpractical.com/pipermail/rt-users/2006-September/041771.html
worked for me.
On Mon, 2007-01-08 at 16:22 +1300, Paul England wrote:
> Hi there,
>
> We've been using the RT system for around two years now and it's
> absolutely fantastic.
>
> Recently we upgraded from RT3.4
Hi
So I thought I would spend the silly season upgrading our system from
RT3.0 to R3.4 after having resolved a previous performance problem but
no luck.
System Details as follows
O/S: Ubuntu Dapper
Database: MySQL 5.0.22
Architecture: intel Pentium 3GHz
RAM: 2GByte
uname -a: Linux rtfm 2.6.15-27
veryone' has 'OwnTicket' enabled...
So the problem appears due to a disabled Queue having the OwnTicket
right for EveryOne ...
Re-ran the query and now instead of 10+ lines I get 21 lines :)
Very much appreciated - many thanks.
> On Mon, Sep 11, 2006 at 09:31:25AM +0200, T
Apologies for the length of time in responding on this - been away for a
while.
On Sat, 2006-08-26 at 09:28 -0400, Jesse Vincent wrote:
>
>
> On Sat, Aug 26, 2006 at 10:57:38AM +0200, Theo Kramer wrote:
> > On Fri, 2006-08-25 at 11:47 -0400, Jesse Vincent wrote:
> > >
On Fri, 2006-08-25 at 11:47 -0400, Jesse Vincent wrote:
>
>
> On Fri, Aug 25, 2006 at 01:56:59PM +0200, Theo Kramer wrote:
> > On Thu, 2006-08-24 at 11:56 -0400, Jesse Vincent wrote:
> >
> > > Send this to the list:
> > >
> > > SELECT * FROM ACL
On Fri, 2006-08-25 at 13:56 +0200, Theo Kramer wrote:
> On Thu, 2006-08-24 at 11:56 -0400, Jesse Vincent wrote:
>
> > Send this to the list:
> >
> > SELECT * FROM ACL WHERE RightName = 'OwnTicket';
> >
>
> Attached
So again I went through my sys
On Thu, 2006-08-24 at 11:56 -0400, Jesse Vincent wrote:
> Send this to the list:
>
> SELECT * FROM ACL WHERE RightName = 'OwnTicket';
>
Attached
--
Regards
Theo
+-+---+-+---++--+-+---+
| id | PrincipalType | Princ
On Tue, 2006-08-22 at 00:22 -0400, Jesse Vincent wrote:
>
>
> On Tue, Aug 22, 2006 at 06:18:48AM +0200, Theo Kramer wrote:
> > On Mon, 2006-08-21 at 23:39 -0400, Jesse Vincent wrote:
> > > > We have the same problem. In 3.0 only privileged users are returned in
> &
On Tue, 2006-08-22 at 01:01 -0400, Jesse Vincent wrote:
> > select count(*) from ACL where RightName = 'OwnTickets';
>
> I typoed "OwnTicket" not "OwnTickets"
Ooops
mysql> select count(*) from ACL where RightName = 'OwnTicket';
+--+
| count(*) |
+--+
| 16 |
+--+
1 r
On Tue, 2006-08-22 at 00:41 -0400, Jesse Vincent wrote:
> > > It should not.
> > > >
> > > > Then the next question is how does one unset OwnTicket for those users
> > > > that 'should not' have this?
> > >
> > > Can you tell where OwnTicket is being set?
> >
> > Afraid not - our system running
On Tue, 2006-08-22 at 00:22 -0400, Jesse Vincent wrote:
>
>
> On Tue, Aug 22, 2006 at 06:18:48AM +0200, Theo Kramer wrote:
> > On Mon, 2006-08-21 at 23:39 -0400, Jesse Vincent wrote:
> > > > We have the same problem. In 3.0 only privileged users are returned in
> &
On Mon, 2006-08-21 at 23:39 -0400, Jesse Vincent wrote:
> > We have the same problem. In 3.0 only privileged users are returned in
> > the query builder, in 3.4+ all users are returned.
>
> Have you granted "OwnTicket" to Everybody or Unprivileged users?
Our settings are as follows
Group Rights
On Mon, 2006-08-21 at 17:55 -0400, Jesse Vincent wrote:
>
>
> On Mon, Aug 21, 2006 at 04:32:51PM -0500, Jackie Hamilton wrote:
> >
> > I've just upgraded our RT install to 3.6.1, and am having some problems
> > with it.
> >
> > I can log in ok; I see the landing page; I can edit configuration,
as a normal user... still the same
problem :/
On Tue, 2006-08-08 at 08:42 -0400, Drew Barnes wrote:
> Don't give everyone the OwnTicket right.
>
> Theo Kramer wrote:
> > Hi
> >
> > We are in the process of upgrading our RT from 3.0 to a later version.
&g
Hi
We are in the process of upgrading our RT from 3.0 to a later version.
So far I have tried 3.4.4, but unfortunately have a problem with
response on opening the Query Builder. Trawling the mailing list
archives I came across a thread starting at
http://lists.bestpractical.com/pipermail/rt-users
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