On 07/21/2011 08:30 AM, Ryan Frantz wrote:
> Alternatively, on the at-a-glance page, you could edit the '10 highest
> priority tickets I own' section to include the 'UpdateStatus' column. That
> will show a status of "New" when a new comment/reply came in that isn't from
> you.
Yep, I always f
On 07/20/2011 07:47 PM, Simon Walter wrote:
> One thing I need is to be able to see clearly on the Home screen / Dashboard
> is when a new reply to an existing ticket enters the system via email. It's
> clear when there is a new ticket in a queue, but there is no indication when
> a
> ticket ha
On 07/20/2011 01:21 PM, Sean McDaid wrote:
> This is what I have in RT_SiteConfig.pm:
>@ActiveStatus = qw(new open po_req inv_po in_test) unless @ActiveStatus;
>@InactiveStatus = qw(resolved rejected deleted) unless @InactiveStatus;
>
> Am I missing something, or does this have to do with
On 07/19/2011 04:49 PM, Roberto Hoyle wrote:
> I started anew with an upgrade of RT 3.8 to 4.0 in a new directory, and got
> the
> system up and running, however the menu in the left-hand side is not visible,
> nor is the top pane that normally should say:
> "Logged in as Roberto J. Hoyle | Pre
On 07/19/2011 02:47 PM, Kenneth Crocker wrote:
> I don't want to look like an idiot, but I have been using RT since 3.4
> and have never seen a print option, under tools or whatever. Is it an
> extension or plugin? How do I find it and what does it do?
Print stylesheet are applied by your browser
On 07/19/2011 01:45 PM, Bob Miller wrote:
> The contents of print.css
> indicate to me that it should not show a number of div id's and classes
> that refer to the the ticket metadata when printing.
> However, when I try to print a ticket, all of the ticket metadata does
> show up and occupies abou
On 07/19/2011 01:43 AM, Raghavendra Lal Kalyankar wrote:
> After fighting for few days on the below issue, I thought of changing the OS
> to OpenSUSE and get a successful RT4 installation. As luck would have it, I
> got the installation completed successfully, including intializing the
> databas
On 07/18/2011 12:27 PM, James Zuelow wrote:
> I did look at the WebExternal settings in RT. Using them, RT does do
> authentication and log the user in. But at least in my experience over the
> last week it does not synchronize data from from AD. Admittedly, I am doing
> this as a side projec
On 07/18/2011 09:06 AM, Max McGrath wrote:
> I have an RT 3.8.8 install we've been using for quite some time (the DB
> is 200MB) and I also have a fresh 4.0.1 installation.
>
> Are there any reasons why I can't (or shouldn't) take a backup of my
> 3.8.8 database and restore it to my 4.0.1 instal
On 07/18/2011 08:16 AM, nanastasiou wrote:
> Anyone can help?
In all likelihood you've misconfigured apache, but without the RT error
logs and apache configuration, we can't really help you.
Cheers,
Thomas
2011 Training: http://bestpractical.com/services/training.html
On 07/17/2011 07:27 PM, James Zuelow wrote:
> In testing I noticed that the debug log was complaining about there not
> being a user to authenticate. Since I still had Apache performing NTLM
> authentication, I knew there was user information available via REMOTE_USER.
>
>
> Modifying RT::Au
On 07/16/2011 02:44 PM, Jason Ledford wrote:
> Now my question is can I now move all the tickets with?
>
> update `Tickets` set `Queue` = '3' where `Queue` = '4'
Note that won't record a transaction in each ticket's history.
Thomas
2011 Training: http://bestpractical.com/services/trai
On 07/15/2011 12:19 PM, Kenneth Crocker wrote:
> I got the "Diff" feature to run. What I don't know how to code is a
> calculation that will calculate actual workdays and not include weekends
> and holidays. Does anyone have any code like that laying around?
This is what our Business::Hours is for
On 07/14/2011 01:19 PM, Yan Seiner wrote:
> This is a special case. We have a project that will run several years,
> and involve several consultants, and probalby spawn a few hundred (or
> more) tickets.
With that level of activity, why not just create a whole new queue?
Thomas
2011 Tr
On 07/13/2011 04:56 AM, Brahim Sakka wrote:
> Hello list,
>
> I have an RT 3.8 installation and I want to set up HTTPS (no mixed
> content, everything over HTTPS).
> Anyone can tell me how to do that (and sorry for the noob question) ?
It's just the appropriate apache config and editing your
etc/
On 07/12/2011 06:09 PM, Jeff Blaine wrote:
> I suspect that as well, but it took me ~3 hours to
> get this far and I'm trying to get past it somehow
> instead of trying to figure out a completely different
> plan of attack and starting over :(
Did you drop the relevant fresh tables that you then l
On 07/12/2011 04:10 PM, Max Hetrick wrote:
> Is there a way to limit the Autocomplete to only search for privileged
> users in the system?
The autocomplete code has logic for doing this, but it's not exposed as
a configuration option and is only used internally in certain parts of
the admin UI whe
On 07/12/2011 01:43 PM, Nicôle Layne-Balram wrote:
> This is in response to an older thread that I do not think has been resolved
> or at least I can't find a working resolution posted anywhere.
FWIW, there have been a few other threads since then that address this
issue, all of which have succes
On 07/12/2011 01:18 PM, Steve Huston wrote:
> On 7/12/11 1:13 PM, Thomas Sibley wrote:
>> You should read docs/web_deployment.pod either from your RT 4 source
>> tarball or
>> https://github.com/bestpractical/rt/blob/stable/docs/web_deployment.pod.
>> It has a number of
On 07/12/2011 12:18 PM, Steve Huston wrote:
> I've got everything up to the web services upgraded with no problems,
> and here I'm having some trouble - I think I'd have had the same
> troubles if this were 3.9, as I believe it's related to PSGI. My
> apologies for the craptacular formatting of th
On 07/12/2011 11:59 AM, Jeff Blaine wrote:
> Seems to dump XML out of some stuff, but not ticket
> data, etc.
>
> I don't want to make assumptions about it, and it's
> not documented anywhere I can find (including in
> the source for it).
>
> What is this for? It would appear its scope is not
>
On 07/07/2011 07:21 PM, John Alberts wrote:
> Thanks for the tip. It led me in the right direction and I ended up with
> this, which finally works.
>
> my $T_Obj = $self->TicketObj;
>my $a = RT::Attachments->new($self->TransactionObj->CurrentUser);
>my $b = RT::Attachments->new($self->Tra
On 07/06/2011 06:44 PM, Joanne Keown wrote:
> Back in June I emailed the below question/request for help and I don’t
> believe I have seen a response to that.
>
> Does anyone have any good ideas/pointers on this? I have searched
> archives & manuals etc. but I can’t see what right I am applying t
On 07/07/2011 05:01 AM, Manolo Cotallo wrote:
> I've just coded an overlay for Users.pm that doesn't perform unique
> email validation. My aim is that some users can share an email address
> (mail list) so that people belonging to a team can receive all
> notifications dealing with one ticket, and
On 07/04/2011 08:11 AM, Adrian Stel wrote:
> Hi Thomas,
>
>
> I need help with this ;/
>
> How can I configure Apache to put something to the REMOTE_USER ?
Please keep replies to the list, not personal mail. The documentation
for Apache is probably a good place to start for how to configure it
On 07/01/2011 10:05 AM, Henry Angeles wrote:
> I had the issue on both IE8 and IE9, windows seven x64.
And my second question? We need something to go on here to have any
idea of what might be the problem.
Thomas
2011 Training: http://bestpractical.com/services/training.html
On 07/01/2011 09:57 AM, Fabian Unfried wrote:
> Thanks for the quick reply, but that didn't help, still the same the
> customers (unprivileged users and creator/requestor of the tickets)
> can't see their tickets only if they are assigned to it :S
This is entirely a rights configuration issue. If
On 07/01/2011 09:33 AM, Fabian Unfried wrote:
> Is there anything wrong with this setup, any idea why my customers /
> unprivileged users can't see their own tickets as long as the tickets
> aren't assigned to them? They can't even access the tickets when they
> aren't assigned to/owner of them, rt
On 07/01/2011 09:10 AM, Henry Angeles wrote:
> Users are experiencing random hangs when using IE. Firefox and chrome
> seem to work well. I can’t narrow down what causes the hangs, but on my
> own computer I had to reset IE to its default condition. That’s not an
> option for most of our users. Has
On 07/01/2011 06:07 AM, Paul PISCUC wrote:
> I have tried to use RT4 an a new Debian Squeeze Install, with Varnish
> and Apache2, Mysql backend, but the RT is loading very slow - 7s. There
> is no networking problem, and the 7s loading time is displayed in the
> Apache logs.
>
> Is this a recurre
On 07/01/2011 07:02 AM, Adrian Stel wrote:
> when I have
>
> Set($WebExternalAuth, 1);
>
> I'm not able to log in using user/pass. There is missing text box ;/
You said you Set($WebFallbackToInternalAuth, undef) which means internal
auth should never be used. Please read the doc for that optio
On 07/01/2011 04:54 AM, Fabian Unfried wrote:
> I think it's some kind of the standard approach, so the requestor stays
> always the same, but the owner is changing while the ticket will be
> solved. But my problem is as long as the requestor isn't the owner, the
> requestors can't see their ticket
> OK so I've upgraded to 4.0.1 and the issue persists. Again when I turn off
> the scripts the problem is solved.
Can you provide a simple test case that we can use to reproduce the problem?
Thomas
2011 Training: http://bestpractical.com/services/training.html
Queue level templates named the same as global templates get used
preferentially.
On 06/28/2011 10:22 AM, Chris Hall wrote:
> Hello all,
>
> My users are asking about possibly adding information from custom fields
> into the email notifications they receive on things like queue changes,
> comment
On 06/27/2011 07:49 AM, hubert depesz lubaczewski wrote:
> Also - Based on nginx logs with times, I see that 4.0.1 is much slower than
> 3.8.9
> rendering home page took usually 0.7s, now it's > 3s:
How many external FastCGI children are you running? On the first
request each child processes, it
On 06/26/2011 06:21 AM, Karmi Simonov wrote:
> Guys, Any ideas?
The situation you present is curious and not something we can replicate.
If you can capture a full network log of the sequence you outline below
(Before, after, after submitting credentials), we might be able to debug it.
Thomas
--
On 06/26/2011 12:07 PM, Adam Thompson wrote:
> Is there a way to view a text/html part in its original format? When I
> click on “download attachment”, I get the HTML delivered to me as
> text/plain, which… err… impedes readability a little bit.
>
> The situation is that I forwarded an HTML-forma
On 06/24/2011 04:34 PM, Dario Landazuri wrote:
> Just fyi, I've been playing around with the Migration Wizard
> EnterpriseDB has written. I'm not done yet, there's still two small
> problems, but here's what I've found so far:
>
> 1) The Wizard fails to migrate tables ScripActions and ScripCondit
On 06/24/2011 01:01 PM, Yan Seiner wrote:
> However RT:Action:AutoOpen fails with:
>
> /var/home/subutil/rt3/bin/rt-crontool --search RT::Search::FromSQL
> --search-arg "((Status='new' OR Status='open' ) AND LastUpdated < '30 days
> ago')" --action RT:Action:AutoOpen
>
> Failed to load modu
On 06/24/2011 11:12 AM, Dario Landazuri wrote:
> I'm beginning to investigate migrating our RT backing database from
> MySQL to Postgres to more easily take advantage of full text search,
> which a couple of my coworkers really want.
>
> There apparently used to be a page on the wiki for doing thi
On 06/23/2011 06:21 PM, Adam Thompson wrote:
> The problem was that ./configure had guessed my webserver userid as
> "apache", when it's now "lighttpd" instead. So when I did "make upgrade",
> one of the commands that was executed was "chgrp -R apache /opt/rt4/etc".
> I forgot I had manually cha
On 06/21/2011 09:24 AM, Manana wrote:
> I did not run ./configure , was i suppose to do that before running make
> upgrade ?
Yep. It's step 2 of the README, so you may want to go back and re-read
the README carefully (along with UPGRADING and any other relevant
UPGRADING files that it tells you t
On 06/15/2011 10:37 AM, derekross wrote:
> If I just put plain text in the Ticket Forward template, the template
> executes. I was trying to do something like this however. Are params
> different for forwarding of a ticket?
The Forward Ticket template gets $Ticket, the Forward template gets
$Ticke
On 06/15/2011 08:32 AM, derekross wrote:
>
> When I try to forward a ticket with RT4, the forwarded email goes through
> with a body of "This is forward of ticket #x" with correspondence as an
> attachment. It does not process my template at all.
>
> http error log has this entry:
>
> [/opt/
On 05/31/2011 11:09 AM, Jean-Philippe Houde wrote:
> My client have a strange problem on his 3.6.4 RT using Oracle 11g (on a
> separate server). Tickets fail to create randomly. It is not related to a
> specific queue, e-mail address or e-mail format. Not related to a specific
> user as well.
>
[s
On 05/25/2011 12:04 AM, Asanka Gunasekera wrote:
> Hi all, I am trying o configure RT-Authen-ExternalAuth, as per the
> documentation with this I can see you can have more than one mode of
> authentication (LDAP, DB etc).
>
> Now my LDAP (AD) integration is fine, but what my issue now is to get RT
On 05/20/2011 03:25 PM, Yan Seiner wrote:
> Is there any way to do custom print.css based on the queue? I only need
> this one particular print form for one queue.
Not out of the box. You'd need to use a callback or two to add a class
or ID to ticket pages in the one queue. Then you can select
You can also edit the query in the Advanced tab (it's fairly simple
syntax) and that way you don't need so many clicks.
Thomas
On 05/18/2011 04:38 PM, Gilbert Rebeiro wrote:
> Are there any instructions to install RT 4 on Debian Squeeze?
There is not yet a Debian package for RT 4, but you can easily install
from source using the README and docs/ included with the official tarball.
Thomas
On 05/17/2011 04:17 PM, Yan Seiner wrote:
> Is it possible to change the Owner, AdminCC and CC labels? The roles
> really correspond to Team Leader, Team Member, and Secondary Requestor the
> way we're structured and it would make life a bit simpler if we could
> actually see those labels.
You ca
On 05/13/2011 12:21 PM, Kenneth Crocker wrote:
> I've never used "Auto-complete" for a custom field. What does it do for you?
It autocompletes from the available values of the CF. A multiple value
field is rendered as a textarea, and a single value field as a text field.
Thomas
On 05/13/2011 09:42 AM, Yan Seiner wrote:
> Is there some way to specify the location/order of the fields? Also, is
> there some way to change the size of the text fields?
CF ordering can be changed per-queue in the queue admin interface.
You should be able to change the size of the text fields
On 05/13/2011 01:54 AM, Robert Wysocki wrote:
> Actually that patch is a legacy left by another empleyee, I just came
> across it and have been asked to port it to the new version.
> Our wiki says that's the only modification that has been made in order
> to fix the issue.
I'd look at your 3.8 loc
On 05/12/2011 05:28 PM, Gavin Henry wrote:
> Can this be done?
Yes, you can use fetchmail to get mail from a google apps mailbox into
RT. I believe this question has been answered on the list before.
Thomas
On 05/12/2011 11:11 AM, Giuseppe Sollazzo wrote:
> Hi,
> I've noticed this behaviour that I'm not sure how to explain.
>
> I'm experimenting with our externally facing queue. There seems to be a
> problem about people with same name creating tickets as external users.
>
> I've got this relevant b
On 05/12/2011 10:17 AM, Robert Wysocki wrote:
>> I doubt it's a jQuery bug unless the autocompleter doesn't work
>> elsewhere. It is more likely that your patch needs updating for 4.0
>
> Kevin, take a look at my patch -- it's really simple and it uses
> standard RT element -- EditCustomFieldAuto
On 05/10/2011 05:47 PM, Kenneth Crocker wrote:
> Shawn & Emmanuel,
>
> I got it. Thanks:
>
> (?#Date mm/dd/
> hh:mm-military)^((0[1-9]|1[0-2])\/(0[1-9]|[1-2][0-9]|3[0-1])\/([1-2][0-9][0-9][0-9])
> (0[1-9]|1[0-9]|2[0-4]):([0-5][0-9]))?$
To nitpick: 00 is a valid hour, 24 is not.
Thomas
On 05/09/2011 08:50 AM, John Parker wrote:
> Beg to report that the new menu structure in RT4 requires IE9 to run in
> compatibility mode (at least for me.) and the colour wheel on the custom
> Theme page is not visible in either mode.
RT 4 runs well for us when IE9 is not compatibility mode; in f
Please keep responses on the mailing list.
On 05/06/2011 09:43 PM, Voity, Michael T. wrote:
> Thanks for the response. I did actually read the docs. I have gone
> back over them with a fine tooth comb and can not figure out for the
> life of we on where I would disable "webmux.pl" , "fastcgi"
On 05/06/2011 04:58 PM, Voity, Michael T. wrote:
> I went back and re-did my install into the /opt/rt3
>
> went better this time and got to upgrade db...
>
> now when i bounced the htttpd i get this error:
>
> Can't load Perl file: /opt/rt3/bin/webmux.pl
>
> The file is there...
>
> odd?
Ple
On 05/05/2011 04:02 PM, Lars Braeuer wrote:
> --- share/html/NoAuth/css/aileron//layout.css.org 2011-05-05
> 21:58:55.0 +0200
> +++ share/html/NoAuth/css/aileron/layout.css 2011-05-05 21:58:15.0
> +0200
> @@ -117,7 +117,7 @@
>
> div#logo a img {
> border: 0;
> -hei
On 05/05/2011 11:05 AM, Matti Taina wrote:
> Does hitting "Save Changes" save the correspondence entry to the ticket
> history, though (I can't test it myself at the moment)? If that is the
> case, then your theory is indeed a possibility.
Clicking "Save Changes" does not save the correspondence e
On 05/05/2011 05:00 AM, sk wrote:
> Hi,
>
> I installed RT4 and wonder where the Reports are gone?
> In RT3.8 there are located under Tools -> Reports. I can't find this in
> RT4.
> Are the reports at a different location now?
They were removed since they added no value over simply graphing the
r
On 05/05/2011 06:08 AM, Matti Taina wrote:
> Hi everyone.
>
> I tried googling for this for a while, so I hope it's not something as
> trivial as R'ing TFM.
>
> What could be the cause for RT not sending email when replying to a ticket?
> What happened is, that a helpdesk person was trying to r
On 05/04/2011 11:00 AM, Lars Braeuer wrote:
> The query of the saved search is:
> Owner != 'Nobody' AND Status != 'resolved' AND Status != 'rejected' AND
> Status != 'stalled' AND
> Owner != '__CurrentUser__' AND AdminCc.EmailAddress LIKE
> '__CurrentUserEmail__'
>
> This is working fine for us,
On 05/04/2011 07:18 AM, john s. wrote:
> Okay now my system works ... but i think it more slowly than the normal
> modperl solution
Posting what was wrong with your configuration would be helpful for
future mailing list searches.
> My apache error.log says the following:
>
> mod_deflate.c(615)
You should read docs/web_deployment.pod.
On 05/03/2011 09:23 AM, ThomasSt wrote:
> The thing i was looking for was in the nav.css found under
> home/share/html/NoAuth/css/web2. I had to add a command named
>
> div#page-navigation ul#actions-menu a
> {
> color: #FF;
> }
>
> Now the actions-menu is red as seen in the new file (colorc
Look at the MakeClicky option as documented in etc/RT_Config.pm and then
set it appropriately in etc/RT_SiteConfig.pm.
Thomas
On 05/03/2011 03:18 AM, john s. wrote:
>> Please tell us the actual commands you ran.
>>
>
> i ran the default settings by typing
>
> 1. make testdeps
> 2. make fixdeps
> 3. install cpan
> 4. make install ..
>
> l the configure settings won't be modified at all no custom prefixes or
On 05/02/2011 07:18 AM, john s. wrote:
> My config is on default Settings No Custom Specified Parameters where set
Please tell us the actual commands you ran.
Thomas
On 04/29/2011 05:38 AM, john s. wrote:
> Is it possible to Remove an old rt version to install a new one ?
You don't need to remove older versions to upgrade.
> cause an update from 3.8.9 to 4.0 fails with the following error:
>
> install-sh -m 0755 -o root -g www -d /opt/rt4/etc
> [11:12:52] m
On 04/22/2011 03:57 PM, Mike Nelson wrote:
> Thanks for the response Kenn. I agree with you about the user groups for
> administering each queue big time saver. The pronlem I have is that I
> cannot get the "Configuration" menu option to appear with a user who has
> queue admin rights. I need that
There's no need for elaborate schemes. Timezone, along with language, is
on the user About Me page.
Thomas
On 04/20/2011 10:20 AM, Chris Barnes wrote:
> Ok, this is bizarre.
[snip]
> Problem:
> User2 locks his computer and goes to lunch. When he gets back from
> lunch, his RT session is somehow magically logged in as ME.
> Huh? How could that happen?
>
> It gets even more bizarre - if he logs out of
On 04/17/2011 07:54 PM, Roman Plessl wrote:
> Hi Everybody,
>
> I'm using the REST interface of a large RT 3.8.8 installation to
> communicate and fill in data from a CRM tool.
>
> Is there a possibility to insert HTML comments instead of plain text
> comments with this REST interface?
>
> Does
On 04/18/2011 08:58 AM, Wolfram Huettermann wrote:
>use IO::File;
>my $File = new IO::File">/var/tmp/bar$id.html";
>Abort("Could not open file!") unless $File;
> $PageSource = $m->comp("/Ticket/foo.html", id => $id);
You want $m->scomp.
Thomas
On 04/15/2011 11:23 AM, Giuseppe Sollazzo wrote:
> Hi all,
> I've been trying to use this scrip to auto close Nagios tickets upon
> recovery:
> http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages
>
> The Script is launched, but there's an error
>
> [Sat Mar 5 02:40:02 2011] [e
Our release notes for each version are included in the release
announcement sent to rt-announce (which goes to rt-users and rt-devel).
We should definitely get them up on the website, but for now you can
browse or search the rt-announce list archives:
http://lists.bestpractical.com/pipermail/rt-an
On 04/15/2011 08:52 AM, Luciano Silva wrote:
> I have RT 3.8.9(applied the security patch to 3.8.10), Ubuntu server
> 10.04.
>
> When a user click on iCAL sees this error on screen:
>
> BEGIN:VCALENDAR CALSCALE:gregorian METHOD:publish PRODID:-//RT//
> VERSION:2.0 X-WR-CALDESC;VALUE=TEXT:Due da
On 04/13/2011 02:56 PM, Yan Seiner wrote:
> I've talking to our IT folks about running RT for work order tracking.
> They're not opposed to a linux box per se, but currently they're 100% MS
> Windows. At least one of their folks has linux experience.
>
> Can anyone offer any insight into integra
On 04/11/2011 12:43 PM, Eli Guzman wrote:
> On the pastebin you may also notice that there is a message when httpd
> services are initializing
> stating that "RT's GnuPG libraries couldn't successfully read your
> configured GnuPG home directory"
> and thereupon Disables PGP support for RT. Could
On 04/10/2011 10:12 AM, elekistvan wrote:
> I think I found it out, I sent a ticket with my problem:
> http://issues.bestpractical.com/Ticket/Display.html?id=17076
Next time you create a ticket, please set your email address as the
requestor so we can contact you about it. I've replied there.
Th
On 04/08/2011 11:20 AM, elekistvan wrote:
> Hi Christian,
>
> Thanks for the answer. I tried all version of the query, but I always got 'No
> matching results.' answers. However, I am pretty sure, that there are tickets
> what would match for these queries:
>
> http://rt_host/rt/REST/1.0/search
On 04/07/2011 08:04 PM, Eli Guzman wrote:
>> == TL/DR ==
>>
>> Installed RT 3.8.9 on a test RHEL server, and cannot seem to get
>> RT::Authen::ExternalAuth to properly work, please help!
>
> Sorry for the bump to this topic, just needed to see if anyone can still
> assist with
> this issue. If t
On 04/07/2011 10:57 AM, Mark Olliver wrote:
> Hi Thomas,
>
> Not sure what format you are want me to paste,
The Format parameters of the saved search itself. You need to load the
saved search in the query builder UI, click on Advanced, and look at the
text in the Format box. The mailing list ar
On 04/07/2011 10:08 AM, Mark Olliver wrote:
> Hi,
>
> I can load up the format ok but i dont see where to edit the WebPath
> it does not display in RT?
> This seems to be happening to all users anywhere a list of tickets is
> presented in the column format.
As Kevin said earlier, the problem is t
On 04/07/2011 10:14 AM, Jason A. Smith wrote:
> On 04/07/2011 09:48 AM, john s. wrote:
>>
>>
>> Okay i tried to patch the file with the following command :
>>
>> sudo patch< rt-3.8.8-web2-style-sheet-logo.patch
I bet you need to specify -p1 to the patch command. The full output of
the patch com
On 04/07/2011 09:43 AM, Mark Olliver wrote:
> Hi,
>
> I have searched for this and can not see anything different, i have
> just done a clean install on RT 3.8.9 and only used an upgraded db
> from 3.6.4. So i guess this must be coming from the DB, do you know
> what table / field it would be in s
On 04/05/2011 02:02 PM, Scott T. Hildreth wrote:
> Where is rc8, I don't see it in the devel directory?
Sorry, I typoed. rc7 is the latest.
Thomas
On 04/05/2011 12:07 PM, Burton Simonds wrote:
> What is the current status of rt 3.9? I noticed in the devel
> repository there were a several there, but the release candidates for
> RT4 seem to have more recent updates. Is 3.9 considered stable enough
> for production? The reason I ask, is it s
On 31 Mar 2011 22:08, Rocel M. Lacida wrote:
> Hello All,
> Good Day!
>
> It's my first to post a mail to the mailing list so bear with me. First
> I am previous user of other ticketing system (Accord Trellis) and I have
> many problems about it and upon searching on the net about what is best
>
On 31 Mar 2011 09:59, Raphaël MOUNEYRES wrote:
> The Firefox code is displayed in color on RT web interface, but the code
> from IE is displayed all in black colour.
> Now, when i forward the ticket to my LotusNotes messaging, BOTH codes
> are displayed in colours.
> So i beleive there is something
On 30 Mar 2011 10:03, Francesco Tordini wrote:
> Hi all,
> in out RT installation, the software shows wrong dates both in the web
> interface and in the logs.
> Our configured timezone is Europe/Rome (CEST), while RT shows GMT.
You don't say where you configured your timezone. Have you actually
c
On 25 Mar 2011 11:17, Kevin Falcone wrote:
> On Fri, Mar 25, 2011 at 10:54:41AM -0400, JP White wrote:
>>Just did an upgrade from version 3.8.8 to 3.8.9 today in our development
>> environment. After an
>>apache service restart, RT came up with no problems.
>>When I display a ticket I
On 24 Mar 2011 12:55, Jon Baker wrote:
> I spent yesterday going on and on with our project manager about how
> wonderful the dashboard subscriptions are, and so we set up her RT account to
> send her a daily dashboard e-mail. However, when she got the e-mail, it
> looks terrible - in mine, it
On 18 Mar 2011 12:31, Nick Porter wrote:
>
>
> Hello. I've been Googling and wiki reading and following the sterling advice
> of others but I have to admit I'm stuck and could do with some help.
>
> I'm on Debain Squeeze, Apache2 and RT3.8 with MySQL
>
> I've got it the web interface up and ev
On 18 Mar 2011 10:39, Brian Dial wrote:
> i thik i figured out the problem. It seems ExternalAuth was matching me to
> an existing ldap user based on the real name.
>
> I sent the message to rt queue from my comcast account and it appears as
> Brian Dial
> My ldap entry is real name Brian Dial
On 18 Mar 2011 10:14, Lars Reimann wrote:
> Hi all,
>
> the following problem is very annoying:
>
> RT Encodes Subject lines using the following concept:
>
> Original example Header
>
> Subject:
> =?UTF-8?B?W3NlcnZpY2UubWV0YXdheXMubmV0ICM2NzAyOF0gU3BlaWNoZXJwbGF0eiBF?=
> =?UTF-8?B?cmjDtmh1bmcg
On 17 Mar 2011 20:53, Brian Dial wrote:
> typical "i want people who aren't authenticated via ldap to be autocreated".
>
> seems every problem is solved with
>
> Set($AutoCreateNonExternalUsers,1);
>
> I just can't get it to go. I always get the emails back from mailer-daemon
> "Could not
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