. Asset, Knowledge- und Workflow-Management auf
Open-Source-Basis*
Moin Hamburg,
am 11. März werden Torsten Brumm und Björn Schulz einen Vortrag halten.
Es geht um den RT!
Datum/Zeit:11.3.2010, 19 Uhr (Donnerstag)
Ort: RZ der Uni Hamburg, Schlüterstraße 70, Seminarraum 304
Dauer
16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.brumm.me
http://www.elektrofeld.de
Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.brumm.me
http://www.elektrofeld.de
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http
at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.brumm.me
http://www.elektrofeld.de
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa
16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.brumm.me
http://www.elektrofeld.de
/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.brumm.me
http://www.elektrofeld.de
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.brumm.me
http://www.elektrofeld.de
://lists.bestpractical.com/pipermail/rt-commit/2008-November/01.html
--
Bekény
On Fri, Jan 8, 2010 at 9:57 PM, Torsten Brumm
torsten.br...@googlemail.com wrote:
Btw, a good question could be: is this also fixed in later rt 3.6.x
releases?
2010/1/7 BÁLINT Bekény balint.bek...@docca.hu
Hi Torsten
://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.brumm.me
http://www.elektrofeld.de
Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.brumm.me
http://www.elektrofeld.de
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial
--
*From:* TONY JOHN - ERS, HCL Tech
*Sent:* Tuesday, November 24, 2009 3:31 PM
*To:* 'Torsten Brumm'
*Cc:* rt-users@lists.bestpractical.com
*Subject:* RE: [rt-users] rt-crontool error
Hi ,
Now I’m getting a different error:
[r...@localhost sbin]# rt-crontool --search
RT::Search
--
*From:* Torsten Brumm [mailto:torsten.br...@googlemail.com]
*Sent:* Tuesday, November 24, 2009 3:54 PM
*To:* TONY JOHN - ERS, HCL Tech
*Cc:* rt-users@lists.bestpractical.com
*Subject:* Re: [rt-users] rt-crontool error
Looks like you copied not all needed information from
% improvement with
that line disabled/commented out.
I hope others are able to confirm similar experiences. Look forward to
reading about it.
Max
Torsten Brumm wrote:
Oha, this sounds really useful. Any comment from ruslan if this is save?
I have to shred several houndret thousend
...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.brumm.me
http://www.elektrofeld.de
___
http://lists.bestpractical.com/cgi-bin/mailman
.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.brumm.me
http://www.elektrofeld.de
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.brumm.me
http://www.elektrofeld.de
-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.brumm.me
http
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.brumm.me
http://www.elektrofeld.de
___
http
this for your
dashboards.
torsten
Would you mind posting it to the list so that other people can use it
too. I'm interested too in how that can be done.
Thanks in advance,
Joop
--
MFG
Torsten Brumm
http://www.brumm.me
http://www.elektrofeld.de
GroupSearchList
Description: Binary data
at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.brumm.me
http://www.elektrofeld.de
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.brumm.me
http://www.elektrofeld.de
___
http
: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.brumm.me
http://www.elektrofeld.de
___
http://lists.bestpractical.com
. Attachements are stored OK in the system, if I try to open them in
RT it is OK, when I try to forward the message to the same email address,
it
is OK.
I am using RT 3.8.4, ssmtp, MySQL 5.0.51a, Debian 5.0.2, Apache 2.2.9
What other info is needed?
Thanks,
Z.
Torsten Brumm-3 wrote
/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.brumm.me
http
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.brumm.me
http://www.elektrofeld.de
/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.brumm.me
http
/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.brumm.me
http
Hi RT,i'm not sure, so far i know not.
Pls. add all the time also the rt users llist.
torsten
2009/7/23 testwreq wreq testw...@gmail.com
Hello Torsten,
Is there a way the unprivileged users can view tickets without logging in?
Rgds,
rt
On Thu, Jul 23, 2009 at 2:20 AM, Torsten Brumm
Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.torsten-brumm.de
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten
--
MFG
Torsten Brumm
http://www.torsten-brumm.de
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials
Hi RT Gurus,
i'm searching for a possible way to easily move a ticket from a fixed Queue A
to a fixed Queue B without using the Basics Menu and Dropdown from the normal
ticket editing view, i have to move tickets with a single click on a link from
queue a to queue b where both queues are fixed.
Hi markus,
We had a similar problem in the past, not for rt 1 but for RT2 and a brand new
system, os. What we did several years ago was, we installed the new system RT3
and then we had all needed perl modules, later we simply copied the rt2 files
to the new server and also moved the old db to
RT is based on perl, not Java, you don't need Tomcat
Torsten
Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.),
Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke,
Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer
Sounds good, do you like to share this?
Torsten
- Originalnachricht -
Von: rt-users-boun...@lists.bestpractical.com
rt-users-boun...@lists.bestpractical.com
An: Ken Crocker kfcroc...@lbl.gov
Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Gesendet: Thu Mar 26
Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.torsten-brumm.de
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial
Dear RT Users,
during the last time more and more users told me about a strange problem with
our Setup - in short: depending on the connected Webserver, they cannot see all
Queues!
Setup:
1 x Database ( MySQL 5.0.67 )
2 x Webserver ( Apache, FastCGI ) Server 2 is a clone/copy of Server 1
2 x
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.torsten-brumm.de
___
http://lists.bestpractical.com/cgi
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.torsten-brumm.de
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.torsten-brumm.de
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.torsten-brumm.de
___
http://lists.bestpractical.com/cgi
a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.torsten-brumm.de
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Hi Andrea,
i remember a threat like this some months ago and again: Yes, the book is still
actual! There are many changes since 2005 but the core and most of the main
features are working the same way.
Torsten
Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.),
...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.torsten-brumm.de
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt
Director, Information Technology
Office 512.380.4151 / Mobile 512.294.5890
[image: rw3email]
*From:* rt-users-boun...@lists.bestpractical.com [mailto:
rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Todd Chapman
*Sent:* Monday, January 26, 2009 8:52 AM
*To:* Torsten Brumm; r
by complaining into mysql's bug tracker
4) There is only one thing I can do, but that will need more testing
from users and only on 3.8.
On Sat, Jan 24, 2009 at 12:37 PM, Ham MI-ID, Torsten Brumm
torsten.br...@kuehne-nagel.com wrote:
Hi Emmanuel,
just got also some information from our DBA's
: Freitag, 23. Januar 2009 16:14
An: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Strange,long running MySQL Query under RT 3.6.5 / MySQL
5.0.67 /Apache2.2.3/FastCGI
On Fri, Jan 23, 2009 at 04:01:13PM +0100, Torsten Brumm wrote:
Hi Emmanuel,
now back home and try on monday. so
box? ...replacing the dropdown
with a normal textbox...
I am having exactly the same problem, but cannot find which file / code is
controlling this.
Thanks for your help.
--- On Fri, 1/23/09, Torsten Brumm torsten.br...@googlemail.com wrote:
From: Torsten Brumm torsten.br
Hi Kem,
same problem here, the querybuilder page was also slow until i got a hint from
jesse:
Make first a local copy of /rthome/share/html/Search/Elements/PickBasics to
/rthome/local/html/Search/Elements/PickBasics
Replace here:
/Elements/SelectOwner, Name = ValueOfActor,
/Apache2.2.3/FastCGI
On Fri, Jan 23, 2009 at 02:55:21PM +0100, Ham MI-ID, Torsten Brumm wrote:
Hi Emmanuel,
just for my understanding: If they have somewhere the right to own
ticket and i do a bulk update only in one queue where only 5 people
have own ticket rights, all the users
Hi Calvin,
looking up the database is a possible, but ugly way i think. Inside the RT Wiki
you will find much better solutions:
Custom Action:
Get Content from CF1:
my $cf1 = $self-TicketObj-FirstCustomFieldValue('CF1Name');
Then compare against something if needed
Write Content to
Hi L.B.,
have a look:
http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg16513.html
Ruslan added a patch for this.
Torsten
Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.),
Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke,
Hi Daksh,
read my actual mails (sent to Kem Cho), it regarding slow BulkUpdate, but also
the same situation at Qb before:
same problem here, the querybuilder page was also slow until i got a hint from
jesse:
Make first a local copy of /rthome/share/html/Search/Elements/PickBasics to
support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.torsten-brumm.de
___
http://lists.bestpractical.com/cgi-bin/mailman
--
MFG
Torsten Brumm
http://www.torsten-brumm.de
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT
Hi RT Users and MySQL Gurus,
since some days i have several times the day many queries like this:
Id: 1174494 User: rt_user Host: 10.61.2.98:59549 Db: rt3 Time: 190
Command: Query State: Copying to tmp table
SELECT DISTINCT main.*
FROM Users main CROSS JOIN ACL ACL_4 JOIN Principals
-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Ham MI-ID,
Torsten Brumm
Gesendet: Freitag, 23. Januar 2009 10:03
An: rt-users
Betreff: [rt-users] Strange,long running MySQL Query under RT 3.6.5 / MySQL
5.0.67 / Apache2.2.3 /FastCGI
Hi RT
Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne
-Urspruengliche Nachricht-
Von: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Ham MI-ID,
Torsten Brumm
Gesendet: Freitag, 23. Januar 2009 10:03
An: rt-users
Betreff: [rt-users] Strange
] Im Auftrag von Emmanuel Lacour
Gesendet: Freitag, 23. Januar 2009 14:51
An: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Strange,long running MySQL Query under RT 3.6.5 / MySQL
5.0.67 /Apache2.2.3 /FastCGI
On Fri, Jan 23, 2009 at 02:35:45PM +0100, Ham MI-ID, Torsten Brumm wrote:
Hi
...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.torsten-brumm.de
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Have you cleaned also the browser cache?
Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.),
Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke,
Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer
Wunn, Sitz: Bremen,
Dear RT Users,
this is my first day at work this year and it looks like my brain is still on
holiday. I'm trying to link from a ticket to an RTFM Article manually and the
same need i have against an asset, but i can't remember the correct syntaxt
anymore...!
I tried this from a ticket to a
A.G., Sitz:
Contern/Luxemburg Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne
-Ursprüngliche Nachricht-
Von: Joop [mailto:joopvandew...@mococo.nl]
Gesendet: Montag, 19. Januar 2009 13:49
An: Ham MI-ID, Torsten Brumm
Cc: RT Users
Betreff: Re: [rt-users] Happy new year
Hi RT Users, Todd,
i'm trying to get Atx-Graph from AT Repo to run, until now without success. Has
anybody got this running already?
Any hint or suggestion where to start?
I'm calling the Graph.html whith the same options like Results.html like this:
hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.torsten-brumm.de
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http
Hi RT Users, Developers,
today i discovered together with some users some strange issues with predefined
searches, exactly the Unowned Tickets. Users with this search active (most of
our users!) reported massiv performance problems.
Test Scenario: User has access to 3 Queues (modify Ticket
Hi Erik, Matt,
i found my problem with your OwnerSummary. I tried to load directly the
OwnerSummary into the RT At A Glance Page, but i think, you called it from
Quicksearch like this:
/Elements/OwnerSummary,
cache = 'quick_search_queues',
queue_filter = sub {
Looks like you missed Net::Ldap module.
Torsten
- Originalnachricht -
Von: [EMAIL PROTECTED] [EMAIL PROTECTED]
An: [EMAIL PROTECTED] [EMAIL PROTECTED]
Cc: RT-Users@lists.bestpractical.com RT-Users@lists.bestpractical.com
Gesendet: Thu Nov 20 22:38:49 2008
Betreff: Re: [rt-users]
What kind of Admin Commands ? We are on 3.6.5 and we don't see Admin Commands
Torsten
-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Micah Gersten
Gesendet: Mittwoch, 19. November 2008 04:55
An: RT Users
Betreff: [rt-users] MySQL Admin
No! We do it nightly, and within the new release the Cleanupsessions tool is
implemented in core too.
Torsten
-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Micah Gersten
Gesendet: Mittwoch, 19. November 2008 04:17
An: RT Users
Betreff:
Hi Micah,
as i wrote some days ago, we had/have the same problem and fixed this in a
unclean way:
We changed the following: (and again, i'm not sure if it is a good idea, but it
fixes the problem)
grab up from /usr/lib/perl5/site_perl/5.8.xxx/Apache/Session/Lock the file
MySQL.pm and find the
.
Thank you,
Micah Gersten
onShore Networks
Internal Developer
http://www.onshore.com
Ham MI-ID, Torsten Brumm wrote:
What kind of Admin Commands ? We are on 3.6.5 and we don't see Admin
Commands
Torsten
-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:
[EMAIL
from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.torsten-brumm.de
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support
support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.torsten-brumm.de
___
http://lists.bestpractical.com/cgi-bin/mailman
Hi RT Users,
just spent a whole day to find a solution or hint. Since some weeks (after
migration to a faster Database Server) the bulk update page is getting very
slow (with slow i mean 200sec). Everything else is fine and very fast.
I just had a look onto the queries agains the DB and found
Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Ruslan Zakirov
Gesendet: Montag, 10. November 2008 19:25
An: Ham MI-ID, Torsten Brumm
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Very slow Bulk Update Page under 3.6.5
Upgrade to 3.6.7? And faster
RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.torsten-brumm.de
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http
Torsten Brumm
http://www.torsten-brumm.de
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from
Hi Bernd,
not sure for EscalatePriority Module, but for the RT::Action::LinearEscalate
you can define to not mess um the history:
--from the modul:
You should prefix options with LinearEscalate_ in the config:
Set( $LinearEscalate_RecordTransaction, 1 );
Set(
Hi Jesse,
any hints how to fix this? Just googled a little and can't find anything
usefull so far.
Torsten
2008/9/10 Jesse Vincent [EMAIL PROTECTED]
On Sep 10, 2008, at 9:14 AM, Ham MI-ID, Torsten Brumm wrote:
Hi together, it looks like a bad day for Mail/Attachments
Just a few
Hi RT Users,
during the weeks, we got more and more reports from our users, that mails sent
to RT (RT 3.6.5) have corrupted file attachments. RT stores and displays them
as .dat file.
I've played around a little and figured out, only Files with german umlaute in
filename have this problem. I'm
-8
Content-Transfer-Encoding: 8bit
The original Text Content!
Torsten Brumm
=_1221049687-28898-8
Content-Type: application/octet-stream; name=CIEL-Umstellung.zip
Content-Disposition: inline; filename=CIEL-Umstellung.zip
Content-Transfer-Encoding: base64
RT-Attachment: 1147288
Hi Jesse, RT Users,
yes i can reproduce it. tryed it several times.
Torsten
2008/9/10 Jesse Vincent [EMAIL PROTECTED]
On Sep 10, 2008, at 9:14 AM, Ham MI-ID, Torsten Brumm wrote:
Hi together, it looks like a bad day for Mail/Attachments
Just a few minutes ago a user reports
:[EMAIL PROTECTED]
Gesendet: Dienstag, 19. August 2008 16:16
An: Ham MI-ID, Torsten Brumm
Betreff: Re: [rt-users] RT 3.8.x Translation - Question for German Users
Hallo Torsten,
ich hab mal bei meinen deitschen Nuztern nachgefragt.
Dashboard würden wir lassen
Queue als Bereich übersetzen wäre
Hi Together,
i'm just finished with the translation for the actual rt 3.8.x. I have a
global question for all german users regarding some wordings.
What do you think about translation for special words like:
Dashboard, Queue and Ticket. Should it be translated or should it be like it is?
Have you tried to put the saved searches to the selfservice interface?
Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.),
Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke,
Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen,
Hi,
RT inside VM is running fine, we use it in some installations. We also use it
under Mac OSX Tiger and Leopard without Problems. Our Production is running
under RHEL 4 und AIX5. The Test System is under CentOS5.
All are working fine. All are manual installed RT Versions.
Torsten
Hi,
we use it this way:
1. A simple Webform which creates a preformated mail sent to RT
2. RT uses ExtractCustomFieldValues to scan the mail content and put
information from mail text to Custom Fields.
This is a easy setup and working fine.
To your Problem with the No Login at all: I think
Hi fay,
I'm not sure about the error, but if you can't restore the attachments table
correctly, then your rt install will be broken, rt stores not only the things
we know as attachment like .doc or .xls, he also stores each mail text etc
there. A broken table is not good in this way ;-)
Can
: Drew Barnes [EMAIL PROTECTED]
An: Ham MI-ID, Torsten Brumm
Cc: [EMAIL PROTECTED] [EMAIL PROTECTED]; rt-users@lists.bestpractical.com
rt-users@lists.bestpractical.com
Gesendet: Wed Jul 30 16:35:44 2008
Betreff: Re: [rt-users] RT 3.6.4 MYSQL Backup
I was thinking that it might
Yes, we do, whats exactly your problem?
Tob
Von: [EMAIL PROTECTED]
An: rt-users@lists.bestpractical.com
Gesendet: Tue Jul 29 18:23:17 2008
Betreff: [rt-users] custom form for create ticket in a queue
Has anyone used a form for creating a ticket in a
Under xampp the is also a my.ini i think.
Von: andrew fay
An: Ham MI-ID, Torsten Brumm; [EMAIL PROTECTED] ; [EMAIL PROTECTED]
Cc: rt-users@lists.bestpractical.com
Gesendet: Wed Jul 30 16:46:44 2008
Betreff: RE: AW: Re: [rt-users] RT 3.6.4 MYSQL Backup
Hi
2008
Betreff: Re: [rt-users] RT 3.6.4 MYSQL Backup
Under xampp the is also a my.ini i think.
Von: andrew fay
An: Ham MI-ID, Torsten Brumm; [EMAIL PROTECTED] ; [EMAIL PROTECTED]
Cc: rt-users@lists.bestpractical.com
Gesendet: Wed Jul 30 16:46:44 2008
Betreff: RE
We are using it heavily What kind of infos you need?
Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.),
Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke,
Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer
Wunn,
Have you restarted apache and cleaned the mason cache?
Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.),
Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke,
Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer
Wunn,
Hmm, it's slighly outdated (moist examples are from 3.4x) but they are running
mostly also under actual versions.
Go and buy it, it is cool! ;-)
Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.),
Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke,
://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http
, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE
812773878, Persönlich haftende Gesellschaft: Kühne Nagel A.G., Sitz:
Contern/Luxemburg Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne
-Original Message-
From: [EMAIL PROTECTED] [EMAIL PROTECTED]
To: Torsten Brumm
Torsten Brumm
http://www.torsten-brumm.de
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly
No...! :-(
Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.),
Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke,
Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer
Wunn, Sitz: Bremen, Registergericht: Bremen, HRA
101 - 200 of 413 matches
Mail list logo
