Re: [rt-users] New cert breaks mailgate

2015-02-03 Thread james machado
Microsoft had issues exporting all the parts of a root cert that was needed for working on computers not in the AD domain in Server 2003. I think they resolved this issue in Server 2008 and forward but we ended up having multiple CAs (one for MS and one for everything else) to resolve this back in

Re: [rt-users] External Auth using Active Directory 2008

2012-02-03 Thread james machado
On Fri, Feb 3, 2012 at 10:55 AM, james machado hvgeekwt...@gmail.com wrote: I would use ldapsearch on that machine to make sure you can bind to the AD server using the login credentials in your Site_Config.  Make sure you are using the proper certificates to connect via the TLS you have

Re: [rt-users] Doing response-time analytics

2011-09-28 Thread james machado
On Wed, Sep 28, 2011 at 12:19 PM, Jason Ketola jket...@maxmind.com wrote: Hi, I'm trying to figure out how to do analytics on response times to messages. That is, I want to be able to graph, for instance, how long it's taking on average for messages hitting our queue to get a response (I'm

Re: [rt-users] rt4 and External Auth to AD 2008 non-ssl

2011-08-25 Thread james machado
On Thu, Aug 25, 2011 at 9:59 AM, Brian Murphy blmur...@eiu.edu wrote: I only get the login failed message back from web.pm. The account I am using is already in RT and being used so is this a problem.   I was assuming the id would exist and just the auth would be done externally. i would try

Re: [rt-users] RT mysql / LDAP Auth

2010-05-10 Thread james machado
On Sun, May 9, 2010 at 3:12 AM, Julian Grunnell julian.grunn...@webfusion.com wrote: # The username RT should use to connect to the LDAP server 'user' = 'ldap-rt',

Re: [rt-users] global default auto-refresh patch for 3.8.2

2009-02-13 Thread james machado
Letting the user change the value of the refresh for themselves is not a bad thing but neither is having a non-zero default for the entire installation. I very much would have liked to be able to set a non-zero default for the page refresh for the installation, the options I have seen and tried

Re: [rt-users] Exchange 2007 setup with RT3

2009-01-07 Thread james machado
Take a look at this thread, this is how I do it with RT and Exchange 2003. http://www.gossamer-threads.com/lists/rt/users/72442?search_string=Mail%20setup%20-%20forwarding%20from%20Exchange;#72442 James. On Wed, Jan 7, 2009 at 9:49 AM, Blake Turner bl...@eos-3.com wrote: Helmuth, Is there

Re: [rt-users] Exchange 2007 setup with RT3

2009-01-07 Thread james machado
Blake, Not having Ex07 I could be off but in Ex03 when you make the connector one of the options is Address Space with an associated cost. It will send out using the connectors lower to higher until default connector gets everything that's left. The smarthost in the connector for RT will be set

Re: [rt-users] Exchange 2007 setup with RT3

2009-01-07 Thread james machado
Blake, The way you want to do it is valid but you will need to take the incomming message that goes to exchange and then resend it to the RT server. If your using the same external domain to accept emails then your going to need to have Exchange forward the emails it receives (probably by

Re: [rt-users] Need RT to fetchmail...

2008-04-04 Thread james machado
on your RT box. However fetchmail can be configured to pull from POP3 and submit via SMTP so that may take care of it for you. James Machado On Fri, Apr 4, 2008 at 12:50 PM, Nelson Pereira [EMAIL PROTECTED] wrote: Hi all, Finaly got it all setup with the instructions on wiki on a RHEL5 fresh

Re: [rt-users] Mail setup - forwarding from Exchange

2008-03-05 Thread james machado
Juan, On your exchange server you need to make a new SMTP connector - go into Exchange System Manager| Administrative Groups| MAIN (or your group name)| Routing Groups | same group as above | Connectors and then make a new connector. You will tell it that anything going to [EMAIL PROTECTED]

[rt-users] What criteria do you use when deciding the number of instances of RT?

2008-01-13 Thread james machado
Just wanted to say thanks for all of the feedback. Gives me something more to think about :) James ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED]

[rt-users] What criteria do you use when deciding the number of instances of RT?

2008-01-09 Thread james machado
Hi All, My question is both hypothetical and practical. I've got RT deployed in my I.T. department doing what it does best and it's working well. I've put feelers out to some other departments that I think could benefit from RT to see if they would be interested in having it setup for them. I