that happens is that line breaks get introduced, which
gets a single '>' quoting character.
Can these line breaks be disabled and or the missing '>' quoting
character be fixed somewhere?
here an example how it looks when hitting reply
On Fri Jul 03 18:47:51 2015,
ng . $post;
my $encoded_value = encode_base64($new_content);
# print FH $encoded_value;
$upSth->execute($encoded_value);
}
}
}
close FH;
It will update my saved search (id# 33) to always been sun-sa
yet.
Any suggestions?
-Justin
--
RT Training - Dallas May 20-21
http://bestpractical.com/training
new => [ 'open', 'on_hold', 'waiting'],
open => [ 'new', 'on_hold', 'waiting'],
on_hold => [ 'new', 'waiting', 'open'],
waiting => [ 'new&
I think I've got it figured out. In the new lifecycle, I don't have a
transition from open->resolved. Once I added that in, we were able to start
closing out reminders.
Thanks for the help, and for the clarification.
-Justin
> -Original Message-
>
out reminders on a ticket using a custom
> lifecycle
>
> On Tue, Feb 25, 2014 at 01:54:43PM -0800, Justin Killen wrote:
> >>-Original Message-
> >>From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
> boun...@lists.bestpractical.com] On Behalf Of Kevin F
custom
lifecycle
On Tue, Feb 25, 2014 at 11:18:21AM -0800, Justin Killen wrote:
>I have a custom lifecycle set up for code related issues (coding,
> pending_deployment,
>user_testing, etc). I've got a reminder set (`check and close') on one of
> these tickets to
&g
tempt to 'check box
to complete' the reminder, I get this error:
Reminder 'check and close': You can't change status from 'open' to 'resolved'.
Are the status' in the lifecycle tied to the reminders as well? What do I need
to change in the li
f_name);
my $values = $cf->Values;
while ( my $v = $values->Next ) {
# check if $v matches the domain.
}
return 1;
If any one can offer assistance with this that would be great.
Thanks,
Justin
I've switched to TransactionCreate for these Scrips and my emails are working
now
-
Justin Hayes
OpenBet Head of Support
justin.ha...@openbet.com
+44 (0)20 8987 0715
+44 (0)7808 772 059
On 4 Oct 2011, at 09:24, Justin Hayes wrote:
>
that sends IM messages on correspond, and that doesn't
work on that queue either for these external requestors. However if I put a
reply on with my account it works
Do you need ShowTicket or SeeQueue to get these scrips to work or something
I can't see anything applicable in the logs (either the debug log of the
syslog) after that line. The template is the default global correspondence one.
-
Justin Hayes
OpenBet Head of Support
justin.ha...@openbet.com
+44 (0)20 8987 0715
+44 (0
RT::Transaction=HASH(0x7f3d85ebed08), id 2130835
(/opt/rt_support.openbet.com/bin/../local/lib/RT/Action/SendEmail.pm:640)
-
Justin Hayes
OpenBet Head of Support
justin.ha...@openbet.com
+44 (0)20 8987 0715
+44 (0)7808 772 059
On 3 Oct 2011, at
(s) (/opt/rt_support.openbet
.com/bin/../lib/RT/Scrips_Overlay.pm:370)
But then nothing after that.
Justin
-
Justin Hayes
OpenBet Head of Support
justin.ha...@openbet.com
+44 (0)20 8987 0715
+44 (0)7808 772 059
On 30 Sep 2011, at 16:13, Kevin
Sorry have been on leave
I've had debug logging enabled and turned on recording of outgoing mail so will
see if anything shows up.
Thanks,
Justin
-
Justin Hayes
OpenBet Head of Support
justin.ha...@openbet.com
+44 (0)20 8987 0715
+44 (0
this new queue none of my owners are getting emails when the
requestor replies to the ticket via email. The reply is added to the ticket (as
they have the ReplyToTicket) right, so surely it should email out as per the
scrip?
Any suggestions w
> On Sun, May 22, 2011 at 10:11 PM, Ruslan Zakirov
> wrote:
>> [1]
>> https://github.com/bestpractical/rt/commit/350aa5538eb4fc0e43c99083b4255d0294edc4a2
Thank you! I matched that minor change, reloaded the psgi instance,
no more cookie error. Now I see the login page at http://mydomain/rt/
Hello list,
Problem:
-
* I receive the following error (within html and body tags) when
accessing my new rt installation:
"Can't call method "as_string" on an undefined value at
/opt/rt4/sbin/../lib/RT/Interface/Web.pm line 717."
* Checking line 717:
$ awk 'NR == 717' /opt/rt4/lib/RT/
en I submit the page to create the new ticket no link is created. I'm
sure this used to work, and now doesn't. I've turned debug logging on and can't
see any errors to explain it.
Anyone got any ideas on where to look or what might be wrong?
Thanks,
Justin
-------
.8 install
against it, dumping the data and loading it in ;)
Justin
-----
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 10 Dec 2010, at 14:46, Kenneth Marshall wrote:
> On Fri, Dec 10, 2010 at 08:26:58AM +, Justin Hayes wrote
Any view on which is faster Jesse (postgres or mysql/sphinx)?
Also how much faster than the old Content search are we talking? Orders of
magnitude, or just 'faster'?
Thanks again,
Justin
-----
Justin Hayes
OpenBet Support Manager
ng to take to port all my custom code into the new version.
But that's my problem, and one I have every time I upgrade, so can't complain!
Looking forward to a production-ready version
Justin
-----
Justin Hayes
OpenBet Support Ma
e relevant wiki page for getting the searching to run fast Ken?
Thanks,
Justin
-----
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 8 Dec 2010, at 13:54, Kenneth Marshall wrote:
> Given that you are familiar with PostgreSQL already
Hmm we were looking at sphinx. Would you suggest plugging that in rather than
migrating to postgres (which we're also familiar with)?
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 7 Dec 2010, at 19:40, Kenneth Mar
Hi Ken,
I was just thinking the same about the counts - it has to do that for
pagination. Though I guess it could have been written to run 1 query for all
the data, and just display the first 50 etc.
Which DB backend would work faster?
Thanks,
Justin
ds of time just to get counts seems
rather counter-productive? The final select was actually pretty quick.
I've added the queries below.
Many thanks,
Justin
# Time: 101207 17:24:09
# u...@host: rt_support[rt_support] @ localhost []
# Query_time: 57.722237 Lock_time: 0.000183 Ro
Is it ok to have multiple webservers running the front end for an RT instance
all pointing at the same RT DB?
I assume it should be but just want confirmation first.
Thanks,
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
Nope it's been doing this ever since upgrading to 3.8.8. Putting in those
changes from Torsten made no difference.
Cheers,
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 9 Sep 2010, at 16:19, Raed El-Hames
erkier.
Ruslan also suggested that the ticket history has had a rewrite in 3.10. Any
idea how far off that is?
Thanks,
Justin
-----
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 10 Sep 2010, at 03:52, Jesse Vincent wrote:
>
>
I actually liked the incremental page load, as I could read the start of the
ticket while the rest was loading, thus saving me a bit of time ;)
However this seems to have stopped since installing 3.8.8.
Justin
-
Justin Hayes
OpenBet Support
h has the history rewrite in it.
Going to try the patches from that other slow ticket history thread as well to
see if that brings it down further.
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 9 Sep 2010, at 08:13, J
at long.
Thanks for the patch!
Justin
-----
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 7 Sep 2010, at 12:24, Tim Cutts wrote:
>
> On 6 Sep 2010, at 5:54 pm, rt-users-requ...@lists.bestpractical.com wrote:
>
>>
Aren't those options just compressing the page to send out to the browser and
caching the output?
We're on an internal gigabit network so seems unlikely that would help. All our
time goes on the server actually building the page to send out I think.
Can try it though
Thanks Torsten. We'll have a look at those settings as well.
Appreciate the help!
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 7 Sep 2010, at 12:45, Torsten Brumm wrote:
> Hi Justin,
> just created insid
We've tried all of those. We've also tried the RT inbuilt webserver and results
were the same in all cases.
-----
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 7 Sep 2010, at 11:36, Torsten Brumm wrote:
> Are you runn
Well we've captured the time for all the queries run for our long ticket (which
takes ~20secs to generate).
Total query time is 0.871493s
So it's not the DB.
Justin
-----
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On
ve another look at that.
We've also tried running the web services on a separate server to the DB. This
also made no difference.
Cheers,
Justin
-----
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 7 Sep 2010, at 11:13, Torste
I *think* we're just CPU bound. Roy's webservers are 3.6ghz so quite a bit
faster than ours. We're going to try it on a faster server and that should drop
our times. Guess we just wanted to explore all avenues before throwing hardware
at the p
Tried Centos last night, and no difference at all.
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 6 Sep 2010, at 20:49, Justin Hayes wrote:
> Hi Ruslan,
>
> Sorry looks like I shrunk the image too much. The thing I fi
Thanks Jeffrey. We're already using UseSQLForACLChecks and don't use web
external auth. Tried the combination you've given though and unfortunately no
difference :(
-----
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On
etails of his own setup) appears to have none of the same
problems on that OS. Perhaps perl is just slow on the 64bit ubuntu we've
currently got live.
No idea if it's going to have any effect though :(
Justin
-
Justin Hayes
OpenBet Supp
hat a deliberate change? Anyone know if there's a way to set it back to
incremental?
Thanks!
Justin
Justin Hayes
Support Manager
T: +44 208 742 1600
+44 208 987 0715
M: +44 779 337 2866
Is it possible to add a user to a group via the CLI?
I can find the command to create a new user, and I can create a new group. But
how can I put one in the other?
Cheers,
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
Now that's an idea.
Cheers Chuck!
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 15 Jul 2010, at 15:02, Chuck Boeheim wrote:
> I addressed this problem in one RT installation by adding a TransactionCreate
> sc
pefully my guy's going to be trying some of
the settings you sent me, as there are lots of innoDB configs in there that
we've not set at all. Hopefully we'll get somewhere.
Cheers,
Justin
-----
Justin Hayes
OpenBet Support Manager
justin
I normally do - I think I must have changed this one early on in the process
before I got used to altering RT_SiteConfig.pm.
So the problem still stands - I'm surprised no-one else has seen this before,
unless not many people use Batch?
J
Thanks Jesse. I know it's beta, but does fix some other issues so having it on
was better than not, if you see what I mean :)
I'm upgrading to 3.8.8 soon anyway which will fix it.
Justin
-----
Justin Hayes
OpenBet Support Manager
Is that this one Kenn?
RT_Config.pm:Set($UseTransactionBatch, 1);
Cheers,
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 13 Jul 2010, at 16:52, Kenneth Crocker wrote:
> Justin,
>
> I hate to ask, but did
d so I can't actually see who's going to be sent mails.
Does anyone know if this is a known bug/issue or deliberate? I've not found
anything on the wiki
Thanks,
Justin
-----
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet
one noticed this before??
I use UseSQLForACLChecks = 1. If I turn that off then at least they can't see
things they shouldn't, but now the search results are very messed up and you
might have to page until you can find a visible ticket.
Justin
---
Thanks Alberto. Will look at those as well.
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 1 Jul 2010, at 14:42, Alberto Villanueva wrote:
> Have you read next links? Maybe you could be good for your server.
>
ems* to be DB or server related, I just don't
know how...
Thanks,
Justin
-----
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 1 Jul 2010, at 12:28, Raed El-Hames wrote:
> Hi Justin;
>
> Our database is ~ 59G, the att
I'd heard of this before and thought I'd removed them. Just checked on live and
they're still there.
However removing them seems to have made no difference. Still taking 20+seconds
for a ticket with 130 comments/replies (+ other status changes etc).
ystem stability
Enable the slow query log to troubleshoot bad queries
Variables to adjust:
*** MySQL's maximum memory usage is dangerously high ***
*** Add RAM before increasing MySQL buffer variables ***
innodb_buffer_pool_size (>= 10G)
----
We do Kenneth, but most tickets don't have many file attachments, so I assume
that's not an issue?
Cheers,
Justin
-----
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 29 Jun 2010, at 17:54, Kenneth Crocker wrote:
> J
o tune the hell out of mysql then...
Justin
-----
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 29 Jun 2010, at 15:53, Justin Hayes wrote:
> Seem to be quite a few things to look at Jason. Need to figure out what they
Hi Nicola,
I've just tried upgrading from 3.8.4 which I've been on for ages, on the hope
that it would be better, but isn't.
So I don't think it's something that has either been introduced or fixed by
3.8.8. I'll take a look at that
Seem to be quite a few things to look at Jason. Need to figure out what they
all mean first.
Justin
General Statistics --
[--] Skipped version check for MySQLTuner script
[OK] Currently running supported MySQL version 5.1.37-1ubuntu5.4
Hehe thanks Charles.
I think you might have a point anyway. Running that script recommended by Jason
has thrown up a few things that need tweaking with mysql.
Not sure what some of them mean yet, and not sure if it'll help, but we'll see.
I appreciate you helping believe m
Thanks Jason - I'll give that a go as well. We have got a large DB (~10gb) so
keeping it tuned is definitely important.
However as stated the time seems to be lost in code, after I'd have thought it
had run the query for the ticket (though I may be wrong in that assumption).
Cheer
takes anything up to
20+ seconds.
So I'm not sure how the DB can be an issue here? Unless I'm wrong about it
doing 1 big query at the start and there are loads of little queries inside the
loop.
Cheers,
Justin
-----
Justin Hayes
OpenB
6907
Can anyone share some numbers from theirs for longer tickets? It would be
really appreciated.
Thanks,
Justin
-----
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
Discover RT's hidden secrets with RT Essentials
|| ($Transaction->Type eq
'CustomField') || ($Transaction->Type eq 'Set'
&& $Transaction->Field eq 'TimeWorked')) );
my $type = $Transaction->Type;
But I guess it's too late at this point for performance reasons, as we're
already pr
Perhaps I'm pruning at too high a level in the code?
Thanks,
Justin
-----
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 7 Jun 2010, at 21:53, Kenneth Marshall wrote:
> Hi Justin,
>
> The last time I looked at thi
display for that ticket.
Any suggestions or tweaks that people have done would be great, before I start
investigating what's going on at a lower level.
Thanks,
Justin
-----
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
Discov
Hi,
Is it possible to search for tickets that have some unresolved dependant
tickets, or alternatively where all dependants are resolved?
I'd like an easy way to see which of my master tickets can be resolved and
which can't.
Thank
Sorry I've been on holiday Ruslan.
I think I said before that I don't get any slow query in the mysql logs
whatever is hanging (it might be a query) never appears to finish, so doesn't
get logged as far as I can tell.
it seems to be something else that's the
problem. Something rights related?
Thanks,
Justin
-----
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 29 Apr 2010, at 17:27, Ruslan Zakirov wrote:
> Hi Justin,
>
> First of a
Hi Kenneth,
I'm using MYSQL, How can I tell which query it is? I get no logging and nothing
in the MYSQL slow search log, I assume because it never completes?
Thanks,
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
ame search with a privileged user that has rights to see
queues etc it's fine and returns instantly.
This is a big problem as the SelfService interface screens work via requestor
email address, so anyone accessing SelfService severely affects performance of
my RT.
Anyone got any ideas
;) AND (Principals_1.PrincipalType = 'User') AND
(ACL_4.RightName = 'OwnTicket' OR ACL_4.RightName = 'SuperUser') AND
(Groups_3.Domain = 'RT::Queue-Role') AND ((ACL_4.ObjectType = 'RT::Queue') OR
(ACL_4.ObjectType = 'RT::System')) ORDER BY
Ah ok, so even if all my users have OwnTicket for a queue getting that list is
still faster than showing all users on the Search screen, even though the
resulting list is the same length?
Total rows in Users is 543.
Justin
-
Justin Hayes
Orbis
- only Support own the tickets).
I'm not sure I could get them to change how they work, and even if I could I
still don't see why they owners list takes ages to generate on one screen
compared to another.
Thanks for taking the time to think about this Jesse. It&#x
if I'm missing something obvious :)
Cheers,
Justin
-----
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 15 Feb 2010, at 16:52, Jesse Vincent wrote:
>
>
>
> On Mon, Feb 15, 2010 at 04:30:32PM +, Justin Hayes wro
o see if that remove the need for all the
checking and speed things up, but it didn't help.
We're using 3.8.4
Thanks,
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
_
ow and its hard to just isolate the
queries for just 1 user hitting the main page.
Justin
On 31 Oct 2009, at 16:09, Kenneth Marshall wrote:
> On Sat, Oct 31, 2009 at 11:21:08AM +, Justin Hayes wrote:
>> I've just upgraded to 3.8.4 and as part of that I&
notice that 3.8.6 is now out. Were
there improvements in that that would help with this setting?
Cheers,
Justin
-----
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
___
http://lists.bestpra
Thanks Aaron for taking the time to dig them out. I'll take a look at
them (though fingers crossed adding the binary format options to the
DB dump seems to be working so far).
Justin
On 15 Oct 2009, at 22:09, Aaron Guise wrote:
Hi Justin,
Sorry it took so long. I was on leave and
ine where it is :D
Justin
On 17 Sep 2009, at 00:33, Aaron Guise wrote:
I fully agree Tom, SQL Servers totally own the filesystem
equivalent in this regard. Our attachments table is huge and it
would be rather difficult to keep a track of them all and ensure
every last one is backed up wi
Gotta love different browser implementations :) Still one less problem
that I actually need to try and fix.
Thanks for the quick reply Jesse!
Justin
On 7 Oct 2009, at 16:53, Jesse Vincent wrote:
>
>
>
> On Wed, Oct 07, 2009 at 04:48:40PM +0100, Justin Hayes wrote:
>> Hi
ee this in the source:
So maybe it's a CSS issue?Cheers,Justin
-----Justin HayesOrbis Support Managerjustin.ha...@orbisuk.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Commu
Thanks Aaron. I've always wondered why file attachments are stored in
the db at all. I'd have thought those would have been better placed
out in the filesystem.
Cheers,
Justin
Sent from my iPhone
On 16 Sep 2009, at 21:59, Aaron Guise wrote:
I'll have a look, I'
x27;ll
get them to do me a new dump with that option on and see if it works
that time.
Cheers,
Justin
On 15 Sep 2009, at 23:36, Aaron Guise wrote:
I had similar problems when moving upto 3.8.1. The previous
sysadmin responsible for RT had failed to upgrade the DB properly
when going from
ided by my IT systems guys. Perhaps the DB wasn't dumped
using binary character set? How could I check that and how should the
IT guys have dumped the DB to make sure it was in binary?
Any thoughts?
Justin
-----
Justin Hayes
Orbis Support Manage
Totally my bad - forgot to check the README. Thanks for that Joop and
sorry for wasting your time!
Justin
10 Set up automated recurring tasks (cronjobs):
To generate email digest messages, you must arrange for the
provided
utility to be run once daily, and once weekly. You may
configured it to mail me daily at 1pm but
I never get any emails. Are there any configs I have to turn on to get
this to work? I'm getting other RT mails from the system so it's not
like mail is broken or something.
Cheers in advance,
Justin
-----
Simply installing IPC::Run::SafeHandles did the trick.
Thanks Kevin!
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 5 Aug 2009, at 17:36, Kevin Falcone wrote:
> On Wed, Aug 05, 2009 at 05:11:22PM +0100, Justin Ha
I didn't do the initial install, but I'm guessing probably not...
Is there any way to do it retrospectively?
Thanks again
Justin
-----
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 5 Aug 2009, at 16:58, Kevin Falcone wr
Tried restarting the server itself, but still get the same error :(
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 5 Aug 2009, at 14:27, Ruslan Zakirov wrote:
> Hello Justin,
>
> Have you restarted the ser
I've restarted apache but I haven't restarted the box itself. The
charts from search results started working after installing GD and
GraphWiz so I assumed that the relationship ones would as well.
I'll try a complete restart.
hare/perl5/HTML/Mason/CGIHandler.pm:73] [/
opt/rt3/bin/mason_handler.fcgi:79]
Cheers,
Justin
-----
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
___
http://lists.bestpractical.com/cgi-bin/mail
few users that I do *not* want to reply. Suggestions?
Thanks,
Justin
Ken Crocker wrote:
> Justin,
>
> Don't grant it to everyone. Grant it to groups of Privileged users..
>
> Kenn
> LBNL
>
> On 7/23/2009 8:00 AM, Justin Pratt wrote:
>> Is there a way to prevent
Is there a way to prevent a particular user from replying to tickets,
despite the ReplyToTicket right being granted to Everyone?
Thanks,
Justin
___
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Community help: http
Works great. Thanks very much for fixing this so quickly!!
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 14 Jul 2009, at 22:40, Ruslan Zakirov wrote:
> Try attached patch. Don't forget to flush mason cache and
Ah that might be it - I have got the httpurl one turned on as well.
I've got the patch and will let you know how it goes.
Thanks again!
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 14 Jul 2009, at 22:43,
27;Ticket #1 [b]this is bold[/b]'
},
{
'text' =>
'-',
'empty' => '',
&#x
Thanks Kevin.
RT version is 3.8.4 as given in the subject of my mail. Perl is 5.10.0
I believe.
I'll try adding that debug and see what I get.
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 14 Jul 2009, at
ff in the (.*) sub-match (unless
the example I'm basing mine on is wrong and I'm doing something stupid)
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 14 Jul 2009, at 18:12, Justin Hayes wrote:
Hi,
H
};
It definitely does something, as my Ticket #1 text becomes clickable,
however it links to a Display.html url with no ticket id
Ticket/Display.html?id=
I guess the my $id = $args{'all_matches'}[1]; bit just doesn't
owever it seems that merging a ticket creates two of these
transactions, and my notifications are sent twice. Suggestions?
Thanks,
Justin
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