Kenn,
You are awesome! It worked! TransactionBatch was the key. Thanks a
million!
Jonathan
Kenneth Crocker wrote:
>
> Jonathan,
>
> Try something like this:
>
> Condition: User Defined
> Action: Create Tickets
> Template: Create Child Ticket
> Stage: TransactionBatch
>
>
> Custom Condi
Jonathan,
Try something like this:
Condition: User Defined
Action: Create Tickets
Template: Create Child Ticket
Stage: TransactionBatch
Custom Condition:
my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;
if ($trans->Type eq 'CustomField')
{my $cf = new RT::CustomField($RT
That's correct, Kenn. If they select 3 values, I want 3 child tickets and so
on. However, that's my main problem. I've done what you're suggesting (by
using the code I provided, with one scrip for each state), and it only
creates a child ticket for the first option selected. Any ideas?
Jonath
Jonathan,
If I understand this right, you want to create a child ticket for every
value the user selects in the Custom Field. If they choose Florida and
Maine, then you want two child tickets. If they select Florida, you want
one. What if they select 3 or 4 values? If this is the case, I would cre
Thanks, Kevin. I'm pretty much doing this on a novice level, and could use a
little more explaining if possible. Please see notes in caps and
parenthesis below:
Jonathan
Your condition only checks if the first value is Florida and then
again hardcodes the first value into the ticket creation.
On Wed, Jun 02, 2010 at 11:59:38AM -0700, Jonathan Rummel wrote:
>
> Thank you, Bill. I will definitely use that to try and get it to work.
Jonathan
Your condition only checks if the first value is Florida and then
again hardcodes the first value into the ticket creation. Using
FirstCustomFiel
Thank you, Bill. I will definitely use that to try and get it to work.
Kenn,
The scrips I wrote look like this:
Condition: User Defined
Action: Create Tickets
Template: Create Child Ticket
Stage: TransactionCreate
Custom condition:
my $trans = $self->TransactionObj;
my $ticket = $self->Ticke
Hi,
There is a scrip for doing something close to this on the wiki (
http://wiki.bestpractical.com). Have a look there.
Actually, I remembered it being named something that most wouldn't search
for so here is the link: http://wiki.bestpractical.com/view/Workflow
Thanks,
Bill
On Wed, Jun 2, 201
Jonathan,
To help, I'd need to see your scrips and know what version you're on. I
haven't done a scrip to create children, but I think I can look at some
others and help figure them out with you.
Kenn
LBNL
On Wed, Jun 2, 2010 at 10:54 AM, Jonathan Rummel wrote:
>
> Thanks for the response, Ken
Thanks for the response, Kenn. I definitely think I'm going to have to write
a scrip, but that's where I'm kind of stumped. I wrote multiple scrips (one
that creates a child ticket for Florida when it is selected, one for
Pennsylvania when it is selected, etc.), and they work individually but wh
Jonathan,
The only thing I have seen is in the "Bulk Update" the ability to addlinks.
But that entails tickets (parent/child) already existing and you want to
link them. The only thing I can suggest is to create a scrip for this
function. I believe there were a couple out there for something simil
Hi everyone,
This is driving me crazy, so PLEASE, any help at all is greatly appreciated.
Is there a way to have multiple child tickets created based on a Select
Multiple custom field?
Example:
Someone selects "Florida" and "Pennsylvania" in the "State" custom field. I
would like this to crea
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