Re: [rt-users] Alter custom field (rt-3.4)

On Thu, Dec 13, 2007 at 08:36:51AM -0500, William McKee wrote: > Thanks for the url Steve! I'm a decent Perl programmer but am not at all > familiar with the RT API. I've been playing around with that script but > don't quite have the hang of it yet. I'll keep working on it. OK, after some more ti

Re: [rt-users] Alter custom field (rt-3.4)

On Wed, Dec 12, 2007 at 06:51:22PM -0500, Todd Chapman wrote: > You could modify the database table directly if you don't mind not > having a ticket history entry for it. Table ObjectCustomFieldValues. Ahhh, that was my first thought, but then I thought better of it as I'm not familiar with the in

Re: [rt-users] Alter custom field (rt-3.4)

On Wed, Dec 12, 2007 at 03:06:06PM -0800, Kenneth Crocker wrote: > I didn't know you were on 3.4. My procedure is for 3.6 and basically > similar to what was mentioned before. Sorry. No worries, I appreciated the response and it gives me another incentive to get migrated to 3.6 ;) William

Re: [rt-users] Alter custom field (rt-3.4)

On Wed, Dec 12, 2007 at 10:21:32AM -0500, Stephen Turner wrote: > I don't know if you're into perl scripting against the RT API, but I > found this link that shows a script that does what you want: > > http://use.perl.org/~Robrt/journal/25746 Thanks for the url Steve! I'm a decent Perl programme

Re: [rt-users] Alter custom field (rt-3.4)

You could modify the database table directly if you don't mind not having a ticket history entry for it. Table ObjectCustomFieldValues. On 12/11/07, William McKee <[EMAIL PROTECTED]> wrote: > According to the wiki[1], there is no way to use the rt tool to make > mass updates to a custom field valu

Re: [rt-users] Alter custom field (rt-3.4)

William, I didn't know you were on 3.4. My procedure is for 3.6 and basically similar to what was mentioned before. Sorry. Kenn LBNL On 12/12/2007 7:01 AM, William McKee wrote: On Tue, Dec 11, 2007 at 04:13:52PM -0800, Kenneth Crocker wrote: What kind of bulk update do you want to do? If

Re: [rt-users] Alter custom field (rt-3.4)

At Wednesday 12/12/2007 09:26 AM, you wrote: Not sure if this is what you mean. You can add a new CF value, then run a query for the old value, and then in the bulk update page remove the old value and add the new one. On 12/11/07, William McKee <[EMAIL PROTECTED]> w

Re: [rt-users] Alter custom field (rt-3.4)

At Wednesday 12/12/2007 09:59 AM, William McKee wrote: Thanks for the response. Here's what I did. I have a CF that is "Select one value". I changed an existing value to a new name. Unfortunately, this update did not propagate to the tickets that were already tagged. So, I need to find a way to

Re: [rt-users] Alter custom field (rt-3.4)

On Tue, Dec 11, 2007 at 04:13:52PM -0800, Kenneth Crocker wrote: > What kind of bulk update do you want to do? If you want to update > the value for a specific custom field in each ticket instance, I have a > procedure that will do that and it uses normal RT functionality. Hi Kenn,

Re: [rt-users] Alter custom field (rt-3.4)

On Wed, Dec 12, 2007 at 09:26:37AM -0500, Todd Chapman wrote: > > Not sure if this is what you mean. You can add a new CF value, then run a > query for the old value, and then in the bulk update page remove the old > value and add the new one. Thanks for the response. Here's what I did. I have a

Re: [rt-users] Alter custom field (rt-3.4)

Not sure if this is what you mean. You can add a new CF value, then run a query for the old value, and then in the bulk update page remove the old value and add the new one. On 12/11/07, William McKee <[EMAIL PROTECTED]> wrote: > > According to the wiki[1], there is no way to use the rt tool to ma

Re: [rt-users] Alter custom field (rt-3.4)

William, What kind of bulk update do you want to do? If you want to update the value for a specific custom field in each ticket instance, I have a procedure that will do that and it uses normal RT functionality. Kenn LBNL On 12/11/2007 2:38 PM, William McKee wrote: According to the wiki[

[rt-users] Alter custom field (rt-3.4)

According to the wiki[1], there is no way to use the rt tool to make mass updates to a custom field value. Has anyone written a script that can handle this task? Thanks, William [1] http://wiki.bestpractical.com/view/UseRtTool -- Knowmad Technologies - Web Site Development & Programming W: htt