Hi Thierry,
you can also try this out:
http://github.com/tbrumm/RT-Extension-QueueDeactivatedScrips
Torsten
2010/3/26 Thierry Thelliez thierry.thelliez.t...@gmail.com
John,
That's a great idea.
Could I just test the queue name?
I am no that familiar with Perl/RT but could it be something
This looks great!
For now I am using John's suggestion, but I will give it a try later.
Thanks,
Thierry
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Hello,
I have the requirements to not send notifications 'on correspond' to
the requestors for a given queue (that's scrip #6). But I wish to keep
it for other queues.
Do I need to disable it (scrip fields Stage Disabled) and then
recreate it locally for all the other queues?
Thanks,
Thierry
When I wanted to do a similar thing,
I found it easier to modify the global scrip (Custom Condition)
to recognize a special address in that field for the queue:
return (($self-TransactionObj-Type eq Correspond)
($self-TicketObj-QueueObj-CorrespondAddress() ne NONE));
John
John,
That's a great idea.
Could I just test the queue name?
I am no that familiar with Perl/RT but could it be something like:
return ($self-TicketObj-QueueObj-Id ne MySpecialQueue);
(How do you access the queue name?)
Thierry
On Fri, Mar 26, 2010 at 3:48 PM, John Hascall j...@iastate.edu
Search for Dirk Papes QueueDeactivatedScrips. It is a nice addon (llittle
outdated, but still working) that will save you a lot of work!
http://page.mi.fu-berlin.de/dirkpape/rt3/HideGlobalScrips/
Torsten
2010/3/26 Thierry Thelliez thierry.thelliez.t...@gmail.com
Hello,
I have the
