A followup:
I tried to resolve the issue by creating a new system-level saved
search called All New and Open Tickets. I deleted the old All New
Open Tickets and under Configuration Global RT at a Glance set
the body to be Bookmarked Tickets and All New and Open Tickets.
Two different
Graham,
I have a question. You mentioned that you do not have many users. Are
they in any groups? Were these searches created by those group members
and saved as group searches or as general RT searches?
Kenn
LBNL
On 8/14/2008 12:50 PM, Graham Ballantyne wrote:
A followup:
I
Hi Ken,
Yes, we use groups. We have several queues set up for different campus
groups and use groups to control access to the queues. The search I'm
concerned with is the system-level All New Open Tickets. User-
defined queries seem OK; I have one that I created for myself and I
was able
Hi everyone,
I'm attempting to move a RT 3.6.3 install over to 3.8.1rc4. I'm having
difficulties with saved searches. My 3.6.3 server exists at hostname/
rt and the saved searches (e.g. All New Open Tickets) have /rt/
hardcoded into the search (e.g. if I click Edit Advanced, the second
Hi everyone,
I'm attempting to move a RT 3.6.3 install over to 3.8.1rc4. I'm having
difficulties with saved searches. My 3.6.3 server exists at hostname/
rt and the saved searches (e.g. All New Open Tickets) have /rt/
hardcoded into the search (e.g. if I click Edit Advanced, the second
