Hi all,
I need some help with understanding my setup :D It works for a good
majority of cases, but we want to do something new with AD and it's
breaking, and I think I assumed something about our setup that isn't quite
true... now I'm stuck on figuring out why my user isn't getting loaded.
We
Greetings everyone,
I've been strugging with this weeoe for a few days and frankly I am stumped.
Here is the situation. I need to users who are not in the RT users table to
have the ability to reply to a ticket via email. I've gone though the mail
list and tried several of the suggestions I
On Thu, Jun 09, 2011 at 12:44:35PM -0400, Eric Stoycon wrote:
Greetings everyone,
I've been strugging with this weeoe for a few days and frankly I am stumped.
Here is the situation. I need to users who are not in the RT users table to
have the ability to reply to a ticket via email. I've
Kevin,
I fixed the syntax of that entry.
It is still failing
Here is the revelent log section
[Thu Jun 9 17:41:44 2011] [crit]: HasRight called with no valid object
(/opt/rt3/bin/../lib/RT/Principal_Overlay.pm:322)
[Thu Jun 9 17:41:44 2011] [crit]: HasRight called with no valid object
On Thu, Jun 09, 2011 at 12:01:42PM -0700, Kenneth Crocker wrote:
Set($SenderMustExistInExternalDatabase, 1);
This config options doesn't exist in the 3.8 codebase.
Set($ValidateUserEmailAddresses, 1);
Set($AutoCreate, [Privileged , 0]);
I think you're getting lucky there, that's
On Thu, Jun 09, 2011 at 01:48:06PM -0400, Eric Stoycon wrote:
[Thu Jun 9 17:41:44 2011] [crit]: HasRight called with no valid object
(/opt/rt3/bin/../lib/RT/Principal_Overlay.pm:322)
[Thu Jun 9 17:41:44 2011] [crit]: HasRight called with no valid object
Kevin,
Yep. Wrong syntax. Now that I look at it, I don't really need to set it at
all because I believe RT defaults to UnPrivileged when adding a new user
automatically.
Kenn
LBNL
On Thu, Jun 9, 2011 at 12:15 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Thu, Jun 09, 2011 at 12:01:42PM
Looking at the templates, I don't see where the could not load a valid
user message is generated. Am I missing something obvious? Further,
these messages always seem to come from h...@myrtserver.foo.com. How can
I change that? Should I just alias that address to an autoresponder?
--
On Mon, Jun 2, 2008 at 1:10 PM, Ruben Lehmann [EMAIL PROTECTED] wrote:
Hi
I granted globally to 'Everyone' the right 'ReplyToTicket' but I still
get this message:
---
RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for this
IT Guy,
Maybe someone already mentioned this, but it sounds like you have
conflicting configurations between looking for someone in the user DB
and adding someone who isn't there. Hope this helps.
Kenn
LBNL
On 6/4/2008 9:46 AM, IT GUY wrote:
On Mon, Jun 2, 2008 at 1:10 PM, Ruben
Hi
I granted globally to 'Everyone' the right 'ReplyToTicket' but I still
get this message:
---
RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for this email ([EMAIL PROTECTED]).
You might need to grant 'Everyone' the right
I've been using RT 3.4.5 for some time now and with much success. Today
I upgraded to the latest 3.6.1. The web interface is looking good but I
can't get email piping to work - we make heavy use of that.
My alias file has this line:
helpdesk: |/usr/local/rt/bin/rt-mailgate --queue 'General'
After entirely too much time spent working with this, I figured out the
problem.
In 3.4.5, RT assumed that if 'action' was not given it was
'correspond.' Adding '--action correspond' to the aliases line takes
care of it.
I think the error message is quite a bit misleading, but I did figure it
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