[rt-users] Form input interface

To all, We want to create an interface to RT whereby users can create tickets by sending in a form thru E-mail. Has anyone done this and do you have any examples and helpful suggestions? Thanks. Kenn LBNL ___

Re: [rt-users] Form input interface

At Tuesday 4/17/2007 01:31 PM, Kenneth Crocker wrote: To all, We want to create an interface to RT whereby users can create tickets by sending in a form thru E-mail. Has anyone done this and do you have any examples and helpful suggestions? Thanks. Kenn LBNL Kenn, Do you mean

Re: [rt-users] Form input interface

Hi Kenn, I have something like this, but the form is a web form (php) and the e-mail is sent from the web server (not the user). If this is what you're doing, I'll be happy to share what I have. Letting the web form build the e-mail makes it very easy to extract the data when it hits RT

Re: [rt-users] Form input interface

Stephen, Actually, we were thinking along the lines of a form (filled out by the user/requestor) attached to an E_mail, if that's possible. I think there is a way to initiate a shell program when E_mail comes to a particular address, but I'm not sure that's the best way to do this. Kenn

Re: [rt-users] Form input interface

Gene, We don't want the user/requestor to use the web interface at all for creating the ticket. Thanks. Kenn LBNL Gene LeDuc wrote: Hi Kenn, I have something like this, but the form is a web form (php) and the e-mail is sent from the web server (not the user). If this is what you're

Re: [rt-users] Form input interface

Here's the OnCreate scrip I use to create a DNS ticket from e-mail that is sent by a web form after a user fills it out. The e-mail consists of 2 lines. The first is the string that I chose to use to separate the fields and the second line contains all the data separated by the string on the