On Sun, Apr 04, 2010 at 01:11:45PM +0100, Kevin Bailey wrote:
>Hiya,
>
>Thanks for the replies - I poked around and found that if I add these
> permissions to a user on
>a queue
>
>CommentOnTicket
>[1][ ] CreateTicket
>[2][ ] ReplyToTicket
>[3][ ] SeeQueue
>[4][ ]
Hiya,
Thanks for the replies - I poked around and found that if I add these
permissions to a user on a queue
CommentOnTicket
CreateTicket
ReplyToTicket
SeeQueue
ShowTicket
ShowTicketComments
The user can then create a ticket for that queue with the web interface.
The additional point to note
RT-Users@lists.bestpractical.com
Gesendet: Sun Apr 04 08:19:15 2010
Betreff: Re: [rt-users] How do I allow ticket creation for a user
Hi Kevin,
at best you grant CreateTicket right to System Group: Unprivileged
Users inside the needed Queues.
Torsten
2010/4/4 Kevin Bailey :
> Hi,
>
> I
Hi Kevin,
at best you grant CreateTicket right to System Group: Unprivileged
Users inside the needed Queues.
Torsten
2010/4/4 Kevin Bailey :
> Hi,
>
> I've allowed a user to log in to view tickets - and this is really good in
> the SelfService area.
>
> However,, they can't create a ticket - what
Hi,
I've allowed a user to log in to view tickets - and this is really good
in the SelfService area.
However,, they can't create a ticket - what permissions do I have to
give where to allow a user to create a ticket in a single queue via the
web interface.
Thanks,
--
*Kevin Bailey*
Directo
