Re: [rt-users] Making ticket history easier to read

The plugin seems to be enabled. I see it in the plugin variable, in the html path list, the loaded configuration files, and so on. I think it's doing its job, but what I'm hoping for isn't the problem it aims to solve. Hopefully the basic interface preference in 4.4.x is closer to what I'm being

Re: [rt-users] Making ticket history easier to read

On Wed, Oct 05, 2016 at 09:20:06PM +0200, Joop wrote: > On 5-10-2016 14:33, Alex Hall wrote: > > Oh right, of course. Still not used to all the commands available, I > > guess. For anyone who is reading this and needs to locate the folder, > > I found it at > >

Re: [rt-users] Making ticket history easier to read

On 5-10-2016 14:33, Alex Hall wrote: > Oh right, of course. Still not used to all the commands available, I > guess. For anyone who is reading this and needs to locate the folder, > I found it at > /usr/local/share/request-tracker4/Plugins > In there is a folder for this extension, and presumably

Re: [rt-users] Making ticket history easier to read

Oh right, of course. Still not used to all the commands available, I guess. For anyone who is reading this and needs to locate the folder, I found it at /usr/local/share/request-tracker4/Plugins In there is a folder for this extension, and presumably others I install. In the extension's folder is

Re: [rt-users] Making ticket history easier to read

On Tue, Oct 04, 2016 at 05:10:57PM -0400, Alex Hall wrote: > Do you happen to know where that is on Debian? I can't locate a plugins > directory anywhere I've tried, and putting it in /usr/request-tracker4/etc > didn't seem to work correctly. Thanks. > Hi Alex, Try doing a find for a

Re: [rt-users] Making ticket history easier to read

Do you happen to know where that is on Debian? I can't locate a plugins directory anywhere I've tried, and putting it in /usr/request-tracker4/etc didn't seem to work correctly. Thanks. On Tue, Oct 4, 2016 at 4:36 PM, Kenneth Marshall wrote: > On Tue, Oct 04, 2016 at 04:21:13PM

Re: [rt-users] Making ticket history easier to read

On Tue, Oct 04, 2016 at 04:21:13PM -0400, Alex Hall wrote: > Thanks guys. For the RT::Extension::HistoryFilter, where should the config > file go and what should it have? The readme says to put it in /etc, but > that doesn't seem right. Even if it is, the readme never details the > options or

Re: [rt-users] Making ticket history easier to read

Thanks guys. For the RT::Extension::HistoryFilter, where should the config file go and what should it have? The readme says to put it in /etc, but that doesn't seem right. Even if it is, the readme never details the options or syntax that can be used in the file. I've installed the extension, but

Re: [rt-users] Making ticket history easier to read

On Tue, Oct 04, 2016 at 07:13:12PM +0200, Joop wrote: > On 4-10-2016 16:31, Alex Hall wrote: > > Sorry to ask something I've already posted about, but this is the last > > major area my boss and coworkers are all continuing to ask me about. > > It's also one area on which I can find nothing at

Re: [rt-users] Making ticket history easier to read

On 4-10-2016 16:31, Alex Hall wrote: > Sorry to ask something I've already posted about, but this is the last > major area my boss and coworkers are all continuing to ask me about. > It's also one area on which I can find nothing at all. > > People want the ticket history to read more like a forum

[rt-users] Making ticket history easier to read

Sorry to ask something I've already posted about, but this is the last major area my boss and coworkers are all continuing to ask me about. It's also one area on which I can find nothing at all. People want the ticket history to read more like a forum or instant message conversation, rather than