[rt-users] Suppressing RT System itself entries in Ticket History

2013-02-22 Thread Raymond Corbett
Is there a way to suppress the display of the "RT System itself" entries in Ticket Display? The ones such asThe RT System itself - Outgoing email recorded [ARC] Ray Corbett Technology Projects Manager p: 416.682.5200 x5232 | f: 416.682.5209 Arc Productio

Re: [rt-users] Suppressing RT System itself entries in Ticket History

2013-02-22 Thread Kevin Falcone
On Fri, Feb 22, 2013 at 09:04:20PM +, Raymond Corbett wrote: >Is there a way to suppress the display of the "RT System itself" entries > in Ticket Display? Generally or specifically? >The ones such asThe RT System itself - Outgoing email recorded Display of this is controlled by

Re: [rt-users] Suppressing RT System itself entries in Ticket History

2013-02-22 Thread Raymond Corbett
Falcone Sent: Friday, February 22, 2013 4:29 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Suppressing RT System itself entries in Ticket History On Fri, Feb 22, 2013 at 09:04:20PM +, Raymond Corbett wrote: >Is there a way to suppress the display of the "RT System

Re: [rt-users] Suppressing RT System itself entries in Ticket History

2013-02-22 Thread k...@rice.edu
On Fri, Feb 22, 2013 at 09:04:20PM +, Raymond Corbett wrote: > Is there a way to suppress the display of the "RT System itself" entries in > Ticket Display? > > The ones such asThe RT System itself - Outgoing email recorded > > Hi Ray, We use something like this for RT 3.8.1x: /opt/r

Re: [rt-users] Suppressing RT System itself entries in Ticket History

2013-02-22 Thread Thomas Sibley
On 02/22/2013 04:03 PM, k...@rice.edu wrote: > On Fri, Feb 22, 2013 at 09:04:20PM +, Raymond Corbett wrote: >> Is there a way to suppress the display of the "RT System itself" entries in >> Ticket Display? >> >> The ones such asThe RT System itself - Outgoing email recorded >> >> > > Hi R

Re: [rt-users] Suppressing RT System itself entries in Ticket History

2013-02-23 Thread k...@rice.edu
On Fri, Feb 22, 2013 at 04:14:29PM -0800, Thomas Sibley wrote: > On 02/22/2013 04:03 PM, k...@rice.edu wrote: > > On Fri, Feb 22, 2013 at 09:04:20PM +, Raymond Corbett wrote: > >> Is there a way to suppress the display of the "RT System itself" entries > >> in Ticket Display? > >> > >> The one

Re: [rt-users] Suppressing RT System itself entries in Ticket History

2013-02-23 Thread Joop
Raymond Corbett wrote: Is there a way to suppress the display of the "RT System itself" entries in Ticket Display? The ones such asThe RT System itself -- Outgoing email recorded Have a look at RT::Extension::HistoryFilter, I think it will do exactly what you want. Joop --

Re: [rt-users] Suppressing RT System itself entries in Ticket History

2013-02-23 Thread k...@rice.edu
On Sat, Feb 23, 2013 at 08:58:57PM +0100, Joop wrote: > Raymond Corbett wrote: > > > >Is there a way to suppress the display of the "RT System itself" > >entries in Ticket Display? > > > > > >The ones such asThe RT System itself -- Outgoing email recorded > > > > > Have a look at RT::Extension:

Re: [rt-users] Suppressing RT System itself entries in Ticket History

2013-02-25 Thread Kevin Falcone
On Fri, Feb 22, 2013 at 09:52:37PM +, Raymond Corbett wrote: > Forgive me as we are very new the all the settings that RT offers and you are > very kind. > > I would answer generally I would say. > > We would like to see the a history list on the ticket to track replies and > comments and