Hello,
I am fairly new to RT, and am trying to get used to using it in my environment.
Is there an easy way for me to view which of my tickets have emails that are
unread? I find myself going into the main dashboard, and then checking tickets
multiple times a day to see if they have the heade
Kristofer,
Change your "RT_SiteConfig.pm" file in /opt/rt3/etc to include this setting:
*Set($ShowUnreadMessageNotifications, 0); # turn off notice*
You'll need to bounce/restart Apache or your VM environment.
Kenn
LBNL
**
On Tue, Oct 19, 2010 at 11:26 AM, Kristofer Pettijohn <
kristo...@c
Kristopher,
You can set that to whatever you want as a Global default, but you can
reverse that on an individual basis in "Preferences".
Kenn
LBNL
On Tue, Oct 19, 2010 at 12:12 PM, Kenneth Crocker wrote:
> Kristofer,
>
> Change your "RT_SiteConfig.pm" file in /opt/rt3/etc to include this
> set
tickets to look for that Unread
message notification, which seems wasteful of time.
From: "Kenneth Crocker"
To: rt-users@lists.bestpractical.com
Sent: Tuesday, October 19, 2010 2:14:04 PM
Subject: Re: [rt-users] Unread messages
Kristopher,
You can set that to whatever you want
> From: "Kenneth Crocker"
> To: rt-users@lists.bestpractical.com
> Sent: Tuesday, October 19, 2010 2:14:04 PM
> Subject: Re: [rt-users] Unread messages
>
> Kristopher,
>
> You can set that to whatever you want as a Global default, but you can
> reverse that on a
Hello Kristofer,
Try to use __UpdateStatus__ column in the format string you use for
that search. I know it's not the best way, but close to what you're
looking for.
On Tue, Oct 19, 2010 at 10:26 PM, Kristofer Pettijohn
wrote:
> Hello,
>
> I am fairly new to RT, and am trying to get used to usin
