Re: [rt-users] create ticket from email

Hi, you don't need create. For that you also user correspond. Regards, Violetta Monti gmail schrieb: Hi there, sorry to nag but I'm despaired to find a solution for a basic which should be common problem/need. I need the ability to create ticket from email. mailgate provides only

Re: [rt-users] create ticket from email

On Sun, 19 Oct 2008 11:27:23 -0400, Monti gmail [EMAIL PROTECTED] wrote: Thank you, that works grate :) Is there a way to set a Custom Field value in the email template? I have set a Custom Field for a queue, I want to be able to create a new ticket using mailgate but also to be able to

Re: [rt-users] create ticket from email

Hi there, sorry to nag but I'm despaired to find a solution for a basic which should be common problem/need. I need the ability to create ticket from email. mailgate provides only correspond and comment actions while I need create. Any suggestions? Thanks, On Wed, Oct 15, 2008 at 10:33 PM, Monti

Re: [rt-users] create ticket from email

of Monti gmail Sent: Sun 10/19/2008 8:42 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] create ticket from email Hi there, sorry to nag but I'm despaired to find a solution for a basic which should be common problem/need. I need the ability to create ticket from email. mailgate

Re: [rt-users] create ticket from email

:* [EMAIL PROTECTED] on behalf of Monti gmail *Sent:* Sun 10/19/2008 8:42 AM *To:* rt-users@lists.bestpractical.com *Subject:* Re: [rt-users] create ticket from email Hi there, sorry to nag but I'm despaired to find a solution for a basic which should be common problem/need. I need

Re: [rt-users] create ticket from email

through there too. From: Monti gmail To: Helmuth Ramirez Cc: rt-users@lists.bestpractical.com Sent: Sun Oct 19 10:27:23 2008 Subject: Re: [rt-users] create ticket from email Thank you, that works grate :) Is there a way to set a Custom Field value

Re: [rt-users] create ticket from email

Monti, I believe you have to set your configuration to allow the queues to accept email directly to the correspondance email address. Kenn LBNL On 10/15/2008 10:10 AM, Monti gmail wrote: According to the documents I looked in, it is only possible to create new ticket is from WEB

[rt-users] create ticket from email

According to the documents I looked in, it is only possible to create new ticket is from WEB and CLI, I could not find how to create ticket from email. is it possible? is it requires any customizations? ___