Hello List,
I have a single queue in RT for which I would like to have all
correspondence except from requestor and ticket owner to be handled as
comments. The goal is to allow the AdminCCs to discuss the ticket via
email without those emails going to the requestor.
I can see several ways of
That's why each queue can have a separate comment address. Have the
AdminCCs respond to that address.
On Apr 23, 2009, at 9:38 AM, greg boyington wrote:
I have a single queue in RT for which I would like to have all
correspondence except from requestor and ticket owner to be handled as
On Thu, Apr 23, 2009 at 13:13, Jo Rhett jrh...@netconsonance.com wrote:
That's why each queue can have a separate comment address. Have the
AdminCCs respond to that address.
In particular, with the mailgate in 3.8.2 it can be as simple as:
queuea...@example.com to correspond,
and
Thanks to all for their replies. As noted there are several ways to
accomplish this. Because it is necessary to enforce the
do-not-reply-directly-to-requestors behaviour, I have settled on
overriding the global Transaction template to force a Reply-To header
that points to the comment address.
In addition if you revoke ReplyToTicket and ModifyTicket from AdminCcs
then they wouldn't be able to do that even by mistake.
On Fri, Apr 24, 2009 at 12:33 AM, greg boyington evilch...@gmail.com wrote:
Thanks to all for their replies. As noted there are several ways to
accomplish this.
