Re: [rt-users] submit ticket through web interface

2011-04-27 Thread Mike Johnson
Slight hi-jacking... sorry(but it fits the conversation) Has there been an extension developed that customizes the SelfService into a question/answer(database driven) that funnels the ticket to a given queue/owner while populating custom fields? We are currently developing an external form that

Re: [rt-users] submit ticket through web interface

2011-04-27 Thread Techmon Techmon
: Wednesday, April 27, 2011 11:51 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] submit ticket through web interface Slight hi-jacking... sorry(but it fits the conversation) Has there been an extension developed that customizes the SelfService into a question/answer(database driven

[rt-users] submit ticket through web interface

2011-04-26 Thread Albert Shih
Hi all I want open my RT to my user (meaning requestor not owner) to allow them to submit a new ticket. So for the authentication I can use RT::Authen::ExternalAuth to connect our LDAP. But how can I create a special RT at glance for my user ? What I want is : For every user not in a

Re: [rt-users] submit ticket through web interface

2011-04-26 Thread Kevin Falcone
On Tue, Apr 26, 2011 at 04:19:08PM +0200, Albert Shih wrote: Hi all I want open my RT to my user (meaning requestor not owner) to allow them to submit a new ticket. So for the authentication I can use RT::Authen::ExternalAuth to connect our LDAP. But how can I create a special RT at