On 4/30/2007 4:33 PM, Mustafa Badawi wrote:
Joe, what code do you want me to post? I have traced all the logs but no
specific error is there (\var\log\messages). is there and way to see
more detailed debugging messages?
I sent you some code to look at, you said it didn't work. I assumed you
At Friday 4/27/2007 05:01 PM, Mustafa Badawi wrote:
I have a running installation of RT. I have a problem with reopening
resolved tickets by replying to the email sent when the ticket is
resolved. the ticket is updated with the reply email but the status
remains resolved. where might the
: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Mustafa
Badawi
Sent: Friday, April 27, 2007 3:01 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] ticket reopen
I have a running installation of RT. I have a problem with reopening
resolved tickets by replying to the email sent when
The default scrips are there for the queue I am using. The global scrips are
also there.
Joe, what code do you want me to post? I have traced all the logs but no
specific error is there (\var\log\messages). is there and way to see more
detailed debugging messages?
On 4/30/07, Stephen Turner
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
On Mon, 30 Apr 2007 at 11:54 (-0400), Ronald Nissley wrote:
To avoid pointlessly re-opening tickets, you could politely ask (with an
explanation) your users to not reply to resolve notices with thank you
notes.
I've set up an AutoResolve queue
On 4/27/2007 5:01 PM, Mustafa Badawi wrote:
I have a running installation of RT. I have a problem with reopening
resolved tickets by replying to the email sent when the ticket is
resolved. the ticket is updated with the reply email but the status
remains resolved. where might the problem be
You are right. this is the default behaviour but it is not working for me. I
need to make it work again. What you suggested did not work. Any other
suggestion?
thanks
Mustafa Badawi
On 4/29/07, Joe Casadonte [EMAIL PROTECTED] wrote:
On 4/27/2007 5:01 PM, Mustafa Badawi wrote:
I have a
On 4/29/2007 4:41 PM, Mustafa Badawi wrote:
You are right. this is the default behaviour but it is not working for
me. I need to make it work again. What you suggested did not work. Any
other suggestion?
Can you post the code that you tried?
--
Regards,
joe
Joe Casadonte
[EMAIL PROTECTED]
I have a running installation of RT. I have a problem with reopening
resolved tickets by replying to the email sent when the ticket is resolved.
the ticket is updated with the reply email but the status remains
resolved. where might the problem be and how can I troubleshoot it?
Thanks
Mustafa
