bottom of HomePage.
> If you have any other good ideas, welcome mail to me.
> Thanks.
>
Cool. I'm glad the two of you are working together. Thank you so much
for the translation work :)
> Guguoqing
>
> 2007/11/20, Jesse Vincent <[EMAIL PROTECTED]>:
> >
> > [
On Tue, Nov 20, 2007 at 08:44:00PM +0300, Konstantin Naryzhniy wrote:
> No, sir, I'm still on 3.6.1
Ok. Coming up to more recent is recommended.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
SAVE THOUSANDS OF DOLLARS ON RT SUPP
Torben Nehmer wrote:
> Hello everybody,
>
> does anybody have any idea here, would it be possible to move the RSS streams
> to HTTP Basic Authentication?
Sure. RT supports HTTP Auth out of the box. Have a look ing the config
file for the configuration options.
-Jesse
___
On Fri, Nov 23, 2007 at 04:26:29PM +0100, Wouter van den Bergh wrote:
> Hiya,
>
>
>
> I'm seeing some weird behavior on the new RT server.
>
>
>
> For some reason the mason_handler.f process is constantly taking up
> around 99% CPU load, without 1 user active.
>
>
>
> If I give the h
On Thu, Nov 22, 2007 at 12:15:36PM -, Daniel Jennings wrote:
> Hi,
>
> We have an issue with merged tickets taking a very long time to load, up to
> 30 seconds. The sub TicketOverloay::Load is called a lot, logging 6000 lines
> of 'found merged ticket'.
>
> Is this just how it works or is
On Wed, Nov 21, 2007 at 08:48:11AM +0100, Torben Nehmer wrote:
> Hi there,
>
> >> does anybody have any idea here, would it be possible to move the
> >> RSS streams to HTTP Basic Authentication?
> >
> > In advance, I apologize for not having tested this myself with RT. The
> > following is ju
On Mon, Nov 26, 2007 at 05:18:47PM +0500, Sidra Irshad wrote:
> Hi,
> Just installed and configures RTFM 2.2.1
> The problem I am facing is that while creating/editing an Article i get to
> see heading "Content", whereas there is no text area to fill the content
> in. By the way this installa
On Mon, Nov 26, 2007 at 03:58:25PM +, Mark Chappell wrote:
> We use RT for a significant chunk of the admissions, enquiries and
> support queries. We now have over 1/3 of a million tickets, 300 queues
> and 600 privileged users (not to mention a whole batch of users as the
> result of sp
On Mon, Nov 26, 2007 at 04:50:33PM +, Mark Chappell wrote:
> Jesse Vincent wrote:
> >Can you talk about what you've done to tune your MySQL server? MySQL
> >performance tuning can take you a lot larger than you're currently at.
> >Having enough RAM and _u
On Wed, Nov 28, 2007 at 06:38:23PM -0800, Max Clark wrote:
> When replying to a ticket I see these warnings in the log - should I
> be concerned about this?
Nope. They're cases where perl has gotten smarter and stricter about
possibly sloppy coding. Until relatively recently, a bug in RT hid th
On Thu, Nov 29, 2007 at 02:35:46PM -0200, Joo Macaba wrote:
> Hi.
>
> Is there a way to know which version of RT is running ?
>
> I've got a host with a RT 2.X running and I'll install an equal version
> and after upgrade RT in another host.
have a look at lib/RT.pm
>
> Thanks.
>
> João M
>
> -> Seq Scan on tickets main (cost=0.00..17539.97 rows=1485 width=168)
> (actual time=0.040..846.740 rows=298633 loops=1)
> Filter: status)::text = 'open'::text) OR ((status)::text =
> 'new'::text) OR ((status)::text = 'stalled'::text) OR ((status)::text =
> 'resolved'::text)) A
On Fri, Nov 30, 2007 at 02:15:19PM -0800, Jay Vlavianos wrote:
> This showed up about a month ago and I didn't notice it until today when
> we had an unrelated LDAP login issue. What is this and why is it
> banging all the time??
It means that someone is trying to visit /agentmsg on the server
Thanks! Applied.
On Thu, Nov 29, 2007 at 08:09:14AM +0100, Dirk Pape wrote:
> Hello,
>
> --Am 29. November 2007 00:41:12 -0500 schrieb Jesse Vincent
> <[EMAIL PROTECTED]>:
>
> >Nope. They're cases where perl has gotten smarter and stricter about
> >po
On Mon, Dec 03, 2007 at 11:23:36AM -0500, Stephen Turner wrote:
> One of our users reported a "bug" - if a resolved ticket is
> re-opened, the "Closed" remains set to the date of the original
> resolution. I can't make my mind up whether this is a bug or a
> feature. Does anyone have an opini
On Tue, Dec 04, 2007 at 01:38:35PM -0300, [EMAIL PROTECTED] wrote:
> Hi,
>
> we are on 3.7.5 trying to setup Self Service.
RT 3.7 is a development release of RT and should not be installed in
production unless you're an RT developer or have made special support
arrangements with an RT develope
On Tue, Dec 04, 2007 at 10:18:20AM -0500, Stephen Turner wrote:
> At Tuesday 12/4/2007 09:57 AM, Nuno Fernandes wrote:
> >No.. it wasn't. It works now.. thanks!! :)
> >I didn't find any info on the first line being blank. Where did you find
> >it?
> >
> >Best regards,
> >Nuno Fernandes
>
> It'
Roy,
>Issue #1
>trying to create CF's with a date popup calendar.
>Any docs/examples/hints
Unfortunately, RT doesn't currently support 'Date' custom fields. We'd
love a patch to add it. It's on the "eventually" list.
>Issue #2
> I think I need a scrip that wo
On Tue, Dec 04, 2007 at 02:44:54PM -0800, Kenneth Crocker wrote:
> Jesse,
>
>
> I put something like this "(?#Date)^\d{2}/\d{2}/\d{4}$" into the
> validation drop-down. I've tested it and it works for me. Hope this helps.
Yep. We've done that too, though that doesn't get you smart sear
On Wed, Dec 05, 2007 at 10:18:05AM +0100, Holger Haase wrote:
> Hi David,
>
> this did not the trick, the attachment is stored in the ticket
> But not send out per mail.
> My resolve template:
> -
> Subject: Resolved: {$Ticket->Subject}
>
> RT-Attach-Messag
> >That's not _quite_ it. If the template has no headers and the first line
> >contains a :, then the first line must be blank. Otherwise, RT can't
> >tell the difference and tries to make it a header
> >
> >jesse
>
> Jesse,
>
> I'm finding that a template with no headers _always_ has to have th
On Thu, Dec 06, 2007 at 03:03:26PM -0500, John D Groenveld wrote:
> Bizarre problem I could not spot with Google which leads me to
> believe I'm doing something very wrong.
>
> I have perl-5.8.8, apache 2.6, mp 2.0.3 and RT 3.6.5
> under Solaris 10 and Oracle 10.
>
> With firefox2 and IE, I am
On Sun, Dec 09, 2007 at 03:28:51AM +0100, Floor Verschure wrote:
> Hello,
>
> We are running RT 3.0.7 RC1 for a lot of years now. While the world
> evolved it's to upgrade our RT server as well.
> I've installed a new RT server build on CENTOS 5 and the RPM install,
> database is mysql.
>
>
> Oddly, sometimes I can connect localhost:8082 with Firefox without
> being prompted multiple times and sometimes it takes three times.
>
> Opera nor lynx ever have this problem.
I've had all sorts of problems with Firefox and cookies on localhost,
both with RT and with other apps.
Bes,t
Jes
On Tue, Dec 11, 2007 at 05:08:07PM -0500, Erek Dyskant wrote:
> Howdy All,
>I'm having a somewhat bizarre problem. Any mail that gets generated
> by RT and sent to a yahoo email address gets placed in Yahoo's bulk bin,
> however user-generated emails relayed by the same server do not get
On Wed, Dec 19, 2007 at 02:45:34PM +0100, [EMAIL PROTECTED] wrote:
> what I would like to add in RTFM is the possibility to subscribe somewhere
> by giving my email address and to receive an email each time a new article
> is written or an article is modified.
>
> Is there an out of the box s
On Fri, Dec 14, 2007 at 02:47:08PM -0800, Kenneth Crocker wrote:
> Jesse,
>
>
> It seems to me that there are some few RT users that have gone to
> the file-session method due to some problems with the session table in
> the
> DB, especially in ORACLE. Are there now some fixes w
Alexandr Ciornii wrote:
> Hi, Jesse,
>
> 2007/12/26, Jesse Vincent <[EMAIL PROTECTED]>:
>> On Fri, Dec 14, 2007 at 02:47:08PM -0800, Kenneth Crocker wrote:
>>> If not, has anyone at BestPractical seen some consistent
>>> set of circumstances (and app
On Mon, Jan 07, 2008 at 08:52:36AM -0700, Jason Manley wrote:
> We just recently setup RT for my IT group here and I am wondering how
> the attachment table and the ticket table are linked. I see no shared
> values between the two tables. I need this information to build a DTS
> package that p
>
> This component takes a "$Page" argument as the path of the component that
> triggered the callback. If it doesn't receive the argument (and it never
> does in the standard shipped RT), it computes it from the callstack.
>
> As luck has it, html/Search/Bulk.html and Results.html have a "$Pag
On Mon, Jan 14, 2008 at 12:55:36PM -0500, The Anarcat wrote:
> Hello!
>
> What's the word on RTIR these days?
We're nearing the end of what was supposed to be an 18 month RTIR dev
project that's now stretched to over 3 years. What we've ended up with
is significantly more extensive and flexibl
> > or designed (and has a much more robust test suite). Our customer for
> > RTIR haven't yet signed off on the final version, but you can pick up
> > the current testing release at
> >
> > http://download.bestpractical.com/pub/rt/devel/RTIR_M3
>
> That's very cool, but it does require RT 3
Those of you who have built local user documentation for RT - would you
be interested in collaborating on an open RT user/admin guide to help
replace what's on the wiki and in RT Essentials?
Whatever gets build can obviously tweaked for your local environment,
but the advantage of having other
On Mon, Jan 14, 2008 at 05:50:57PM -0500, Steve Cochran wrote:
>
> One of the problems is that any ticket that is closed but responded to
> is also owned by the first person to respond. So even if the logout
> code cleared any tickets they owned, more worried about tickets that
> become o
On Wed, Jan 16, 2008 at 12:02:52PM -0500, Yitzchak Schaffer wrote:
> Greetings:
>
> Has anyone added custom fields where the choices are taken from a query
> against an outside database, perhaps by modifying the RT code? I didn't
> see anything about this in the docs, and it didn't seem like
On Tue, Jan 22, 2008 at 10:25:50AM -0500, Mathew Snyder wrote:
> I updated DBIx::SearchBuilder but that didn't seem to fix another issue which
> I
> mentioned in an earlier post. That one being:
>
> [Tue Jan 22 15:01:13 2008] [crit]: Apache2::RequestIO::rflush: (103) Software
> caused connect
On Tue, Jan 22, 2008 at 10:51:04AM -0500, Mathew Snyder wrote:
> I'm also seeing a lot of this:
> [Tue Jan 22 15:30:31 2008] [crit]: Apache2::RequestIO::rflush: (104)
> Connection
> reset by peer at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/ApacheHandler.pm
> line 1029 (/usr/local/rt3/bin/web
On Tue, Jan 22, 2008 at 03:30:28PM +, Tom H wrote:
>
> Hi,
>
> I have a script which imports tickets from another system using
> something like;
>
> foreach(ticket){
> $TicketObj->Create(subject, queue, priority, status);
> }
>
> etc. However I understand that that is going to trigger th
I've just rolled a second rc of RT 3.6.6. It would likely be 3.6.6, but
I'm about to run away to Portugal for a week's holiday and big releases
right before one leaves on vacation are...not always the right call ;)
Do note that this release of RT adds a dependency on CSS::Squish to help
improve d
at 12:11:58PM -0500, Jesse Vincent wrote:
> I've just rolled a second rc of RT 3.6.6. It would likely be 3.6.6, but
> I'm about to run away to Portugal for a week's holiday and big releases
> right before one leaves on vacation are...not always the right call ;)
>
> D
On Tue, Jan 22, 2008 at 09:40:19PM +0200, GUBBELS Jac wrote:
> Hi,
> I am implementing RT in a bilingual setting. The users of the self service
> are either Turkish or English speaking. I want these users to be able to
> choose their favorite language. Adding the 'ModifySelf' right to
> unpr
It appears that mailman has been grouchy for the last couple days and
has been eating messages. We're in the process of recovering things and
may or may not have lost mail you've sent. Please give me a day before
you resend.
-j
___
http://lists.bestpract
Hey all, over on rt-devel, there's been some discussion of rekindling a
collaborative RT documentation project based on the local administrative
and user guides created by many of your organizations. To that end, I've
created a public subversion repository and mailing list.
http://code.bestpractic
On Mon, Jan 28, 2008 at 09:58:15PM +0300, Ruslan Zakirov wrote:
> On Jan 28, 2008 9:43 PM, Stephen Turner <[EMAIL PROTECTED]> wrote:
> >
> > At Friday 1/25/2008 08:31 PM, Ruslan Zakirov wrote:
> > >I think it's been there for ages and sure you're right that it's kind
> > >of odd and unexpected. F
On Thu, Jan 31, 2008 at 12:24:05PM +0300, Konstantin Naryzhniy wrote:
> Hello everyone,
>
> I was hoping you could advise me on the RT migration issue we have
> encountered here at Parallels:
>
> We would like to merge one RT (old one) database in to another RT (new one)
> without losing any
> I guess, we'll stick with b.
> Unless that way the mailgate doesn't get confused routing emails that have
> something like "[Helpdesk2 #22] RE: [HelpDesk1 #11] Blah-blah" in
> subject.
>
It's worth looking at RT::Extension::ExtractSubjectToken to make sure
the mailgates do the right
On Feb 4, 2008, at 2:37 PM, Rob Ansaldo wrote:
> We're testing an upgrade from 3.6.4 to 3.6.6 and have noticed that
> interactive response time on 3.6.6 is much slower than 3.6.4. Using
> the
> exact same hardware, OS, and MySQL db - most screens (ie; at a glance,
> ticket display) take less th
On Sat, Feb 02, 2008 at 03:41:28PM -0800, Sean McCreadie wrote:
> I recently created the saved search list that is outlined in the wiki,
> and its working great. I have it added to my users home screens and
> they use it to view individual searches that they have created. What im
> hoping for
On Fri, Feb 08, 2008 at 02:00:30PM -0500, Matt Higgins wrote:
> I have recently re-installed RT on a new system (rt-3.6.6) I had a previous
> install of RT (rt-3.6.2) on another system. I am using the same database but
> a fresh RT install. I am getting the following error in my apache log and
>
On Sun, Feb 10, 2008 at 06:34:31PM -0500, Joe Casadonte wrote:
> I'd like to set up a small system at home, 2 user total, almost never
> more than one in at a time, very low ticket volume, as can be imagined.
> My main concern is memory; my home server doesn't have a lot of it.
We mostly o
On Mon, Feb 11, 2008 at 11:05:00AM +0200, Eynat Nir Mishor wrote:
> That's my fallback.
> But I prefer a self-containing email rather than a link.
We have something kind of cool along these lines that we're working to
get opensourced. I'm hopeful that it will happen this week.
> Eynat
>
> --
I'm going to take a wild guess and say that this might fix it:
(As root)
# perl -MCPAN -e'force install "Scalar::Util"'
On Mon, Feb 11, 2008 at 08:51:51AM -0500, Patterson, Craig wrote:
> We performed server updates last weekend, including updating Centos 5.0
> to 5.1, plus all of the yum upda
On Feb 12, 2008, at 11:13 AM, Mario Aeby wrote:
>> Can you add another debugging statement to show what ticket #s are
>> being
>> loaded?
>
> Here you are:
>
Without the output of Carp::cluck, it's not so useful, unfortunately.
perldoc Carp;
___
htt
On Tue, Feb 12, 2008 at 03:38:06PM +0100, Mario Aeby wrote:
> >How is that an infinite loop? It's recursion, yes. But I don't
> >believe
> >it's infinite
>
>
> Sorry for my wording - more accurately, we should call it "a
> recursion going mad". I hope my vocabulary isn't hindering anyone
> sub Load {
> ...
> #If we're merged, resolve the merge.
> if ( ( $self->EffectiveId ) and ( $self->EffectiveId != $self-
> >Id ) ) {
> $RT::Logger->debug ("We found a merged ticket.". $self-
> >id ."/".$self->EffectiveId);
> return ( $self->Load( $self->E
On Feb 12, 2008, at 11:35 AM, Mario Aeby wrote:
>> Without the output of Carp::cluck, it's not so useful, unfortunately.
>>
>> perldoc Carp;
>
>
> For all the poor souls out there requesting support and getting
> nothing more than perldoc thrown at them:
Cut me a bit of slack ;) I do all the d
Hi Everybody,
I have an RT hacker working on a new, expanded reporting tool for RT.
While I can't promise that we'll implement _every_ report you want, we
could really use your wishlists.
What reporting and statistics do you want to get out of RT?
_
On Fri, Feb 15, 2008 at 01:58:54PM -0500, William Bulley wrote:
> Maybe I am trying to do something on the "cutting edge", but
> I get the following error when I try to build the www/rt36
> port on FreeBSD 7.0-PRERELEASE (this maybe something the
> FreeBSD RT port maintainer should resolve - dun
On Tue, Feb 12, 2008 at 05:43:24PM +0100, Mario Aeby wrote:
> >>Without the output of Carp::cluck, it's not so useful, unfortunately.
>
>
> Seems way too much information for me ... I hope you can figure it out?
Yep. it's not recursion. It's RT::Transaction::TicketObj which should be
made sma
On Feb 19, 2008, at 1:28 PM, Mathew Snyder wrote:
> What kind of time frame are we looking at delivery on this? I've
> been holding
> off on writing complex reports while I figure out how to create
> another
> interface for it. However, if these reports will be available in
> the next 6
>
[For the non-Russian speakers in the audience: We're pleased to
announce request-tracker.ru, a community dedicated to the Russian-
language RT community. request-tracker.ru is run by Ruslan Zakirov,
one of Best Practical's senior RT hackers. Ruslan's announcement of
the service follows in Ru
On Thu, Feb 21, 2008 at 08:19:01PM +0300, Konstantin Naryzhniy wrote:
>
> Yep, that was mine
> That's what Jesse suggested:
> > You need to find the Quoted.pm file inside a "Text/" directory somewhere in
> > >your perl library path and remove it.
> Also, you need to be using 3.6.5 for this to
On Feb 22, 2008, at 12:13 AM, Alex Moura wrote:
> Hello,
>
> I've noticed that the latest RT versions are 'falling behind' in
> brazilian portuguese translations and I'd like to contribute with
> the translation effort, but couldn't easily find any information
> about on how to do it. I'd l
On Sun, Feb 24, 2008 at 10:03:22AM -0500, Steve Cochran wrote:
>
> This might be more of a MTA question, but we're using rt-mailgate set
> up in /etc/aliases with postfix. httpd stopped working on our RT
> server, so obviously new mail couldn't be put into RT.
>
> My question is would the
On Tue, Feb 26, 2008 at 02:14:02PM -0500, Alex Moura wrote:
> Hi Team,
>
> I was wondering if keyboard shortcuts would be a desirable feature
> for RT, similar to Gmail + Better Gmail Firefox extension.
I'd absolutely love em :)
>
> Alex
> ___
> h
On Tue, Feb 26, 2008 at 10:39:30AM -0800, Joel Schuweiler wrote:
> I'm looking for some information on how I could go about getting started
> with getting javascript in play in rt.
>
> How can I go about adding an id to the queue name when you look at a
> ticket?
I'd look at modifying html/
Not yet, nope.
On Mar 5, 2008, at 2:46 AM, Eynat Nir Mishor wrote:
Hi Jesse,
Was this feature published?
Thanks, Eynat
-Original Message-
From: Jesse Vincent [mailto:[EMAIL PROTECTED]
Sent: Monday, 11 February 2008 12:27 PM
To: Eynat Nir Mishor
Cc: 'Todd Chapman'
It's safe to skip.
On Mar 10, 2008, at 10:38 PM, John BORIS wrote:
I am trying to install rt-3.4.5 and the fixdeps fails when it tries to
compile Apache::Test. This is on Fedora 8 with Perl v5.8.8 built for
i386-linux-thread-multi. Any hints on how to get that to compile.
_
On Mar 13, 2008, at 8:46 AM, Richard Ellis wrote:
Hi All,
We have recently updated our RT instance from 3.4.6 running on
Solaris 9
to a new server running Solaris 10 and 3.6.4.
You probably want RT 3.6.6 if you're on MySQL. Ruz did some serious
query optimization. But my first guess i
On Mar 14, 2008, at 4:12 AM, Ham MI-ID, Torsten Brumm wrote:
Hi RT Developer,
Can anybody tell me the advantage of CSS::Squish Module? From the
Readme of this perl module i found that it parses the main.css (for
rt in this case) and creates a "large" css with all "sub css" loaded
from ma
On Sun, Mar 16, 2008 at 01:24:40PM +0100, holland holland wrote:
> Dear all,
>
> Environment:
>
> RT 3.6.4 & FastCGI
>
> I'm wondering how to is currently possible to Redirect inexistent path
> to ErrorDocument 404.
More recent versions of RT have a 404 handler built in. What you're
looking
;t recall if it's in 3.6.6
or we've built it into 3.7.x for release in RT 3.8
>
> Thank you,
> James
>
> On Sun, Mar 16, 2008 at 5:28 PM, Jesse Vincent <[EMAIL PROTECTED]> wrote:
> >
> >
> >
> > On Sun, Mar 16, 2008 at 01:24:40PM +0100,
On Mar 17, 2008, at 8:29 AM, Richard Ellis wrote:
Hi Guys,
I'm seeing the same thing. A lot more users in that dropdown than
should be there.
Richard,
I'd like to help get to the bottom of this. Can you send the output of:
SELECT * from ACL where RightName = 'OwnTicket'
PGP.sig
D
On Mar 17, 2008, at 11:48 AM, Richard Ellis wrote:
Hi Jesse,
Ok. Next up:
select * from ACL, CachedGroupMembers, Groups where ACL.RightName =
'OwnTicket' and ACL.PrincipalId = Groups.id and Groups.id =
CachedGroupMembers.GroupId and (CachedGroupMembers.MemberId = '3' or
CachedGroupMem
On Mon, Mar 17, 2008 at 04:08:52PM +, Richard Ellis wrote:
> ok, that doesn't look good
>
>
> mysql> select * from ACL, CachedGroupMembers, Groups where ACL.RightName
> = 'OwnTicket' and ACL.PrincipalId = Groups.id and Groups.id =
> CachedGroupMembers.GroupId and (CachedGroupMembers.Memb
On Mar 17, 2008, at 12:26 PM, Richard Ellis wrote:
mysql> SELECT * from ACL, CachedGroupMembers, Groups where
ACL.RightName = 'OwnTicket' and ACL.PrincipalId = Groups.id and
Groups.id = CachedGroupMembers.GroupId;
Ok. Those results tell me there should be 290 names in your
"SelectOwner" d
On Mar 17, 2008, at 5:42 PM, Paul Choi wrote:
Hello,
Is there a way to attach an RTFM article at the time of ticket
creation
via the web interface? I see that when we are replying only we can
use RTFM.
We are using the web interface to create a ticket (kind of like an
incident report) to
ser] @ localhost []
> # Query_time: 46 Lock_time: 0 Rows_sent: 1 Rows_examined: 0
> SELECT GET_LOCK('Apache-Session-9f2f1478e69cd6a6381f8ef9b98f7551', 3600);
> # [EMAIL PROTECTED]: rt_user[rt_user] @ localhost []
> # Query_time: 346 Lock_time: 0 Rows_sent: 1 Rows_examine
rows in set (0.01 sec)
mysql>
Is this giving you a clue where the problem is? Didn't think their
were 15 million rows of data, their are only 10,000 tickets in total.
Jesse Vincent wrote:
So, you have a query that ran for 400+ seconds an examined fifteen
million rows. That seem
On Wed, Mar 19, 2008 at 04:22:46PM +, Richard Ellis wrote:
> Hi Ruslan,
>
> here's the two sets of results.
FWIW, from your response to ruslan, it _does_ look like your hand-added
"group1" index was messing up the query planner. It's on GroupId, while
we already had an index on GroupId, Me
re times than I want to
> think about over the years to 3.6.6 now :)
That index doesn't follow RT's standard index naming/capitalization scheme.
Someone may have gone behind your back ;)
>
> Richard
>
>
> Jesse Vincent wrote:
> >
> >On Wed, Mar 19, 2008
On Wed, Mar 19, 2008 at 07:42:30PM +0300, Ruslan Zakirov wrote:
> Jesse, I know that they both have index on CachedGroupMembers table
> that starts from 'MemberId' column. And it does mess up optimizer and
> doesn't matter if it's one column or multiple like in (MemberId,
> GroupId, Disabled) in
> > how something like Varnish can help with what is, essentially,
> > dynamically-generated content?
>
> It will also help for serving up the static content (image, style
> sheets), provided you've configured apache to serve those up outside
> of the mason code. However there is so little o
On Mar 20, 2008, at 11:37 AM, Bill Davis wrote:
Thanks ...
Running "make testdeps" reports everything found, including
Scalar::Util
Running "cpan -i Scalar::Util" reports Scalar::Util up to date
Problem is still the same ...
you need to force install it. RedHat builds Scalar::Util wrong
On Mar 20, 2008, at 4:06 PM, Matthew Pounsett wrote:
A quick search didn't come up with any previous conversations on
this topic... but it seems to me to be the sort of thing that
*should* have been discussed at some point in the past... so if I've
missed something a point is more than we
I bet you didn't run rt-test-dependencies like the README tells you to
;)
On Tue, Mar 25, 2008 at 02:39:41PM -0700, Greg Evans wrote:
> Um, just did the upgrade to 3.6.6 and it seems that I have broken the GUI.
> Any ideas on how to fix it? Probably a permissions issue somewhere?
>
> Greg Evans
http://fsck.com/~jesse/rt-3.8/ has screenshots of the new RT 3.8 theme
I've been working on over the past few days.
Also, it's now much easier for you to create your own themes and
styles for RT.
-jesse
PGP.sig
Description: This is a digitally signed message part
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On Mar 25, 2008, at 8:55 PM, Shen, Tyler wrote:
Looks good. Jesse, you once mentioned in the mailing list that RT 3.8
will come with message forwarding function. Can't see it in the screen
dumps though.
It's there, but below the bottom of the displayed ticket history page.
Tyler
PGP.si
On Mar 25, 2008, at 8:26 PM, Kenneth Crocker wrote:
Jesse,
It looks like you are getting away from the 3.6 navigation bars. I
kinda liked them. Will there be a way to keep them like you offered
for 3.4?
Yep. Themes are now a per-user preference (Though the default is
settable site-w
On Mar 27, 2008, at 8:24 AM, Ham MI-ID, Torsten Brumm wrote:
Hi Jesse, Kenneth and Todd,
I agree with all of you, the menu at the top is good for 4:3 screen,
but for 16:10 screens, a menu at the left/right hand will be much
better.
Jesse: What about the idea to check per js what kind of d
On Mar 27, 2008, at 4:17 PM, Kenneth Crocker wrote:
To all,
I noticed that when in the "People" update box of a ticket you have
to
have an idea of what a persons UserId contains or looks like when
wanting to add one to a ticket. Has anyone created a "drop-down"
list of
users with the "Cr
On Apr 2, 2008, at 10:40 PM, Terence Monteiro wrote:
Hi,
I'm using RT 3.6.4, which I had installed using the ubuntu
repositiries. I'm
using mysql as the backend DBMS. I have a custom field "Month of
application",
which I want to set while creating tickets. The queue I want to create
ticket
Click here for more information.www.MyFax.com
-Original Message-
From: Jesse Vincent [mailto:[EMAIL PROTECTED]
Sent: Tuesday, April 08, 2008 9:01 AM
To: Nelson Pereira
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Problem, cannot restart HTTPD
"Undefined subroutine &a
Sounds like the wiki is wrong. Would you mind correcting it once you
get this sorted?
On Apr 8, 2008, at 9:36 AM, Nelson Pereira wrote:
http://wiki.bestpractical.com/view/ChangeLogo
-Original Message-
From: Jesse Vincent [mailto:[EMAIL PROTECTED]
Sent: Tuesday, April 08
"Undefined subroutine &RT::loc called at /opt/rt3/etc/RT_SiteConfig.pm
line 24"
is the isssue.
On Apr 8, 2008, at 8:58 AM, Nelson Pereira wrote:
HI,
Did something and not sure what…:
[Tue Apr 08 09:00:00 2008] [error] \nRT couldn't load RT config
file /opt/rt3/etc/RT_SiteConfig.pm as:\n
elson Pereira
Senior Network Administrator
Protus IP Solutions Inc.
[EMAIL PROTECTED]
phone: 613.733. ext.528
MyFax: 613.822.5083
www.myfax.com
Refer your friends and colleagues to MyFax!
Click here for more information.www.MyFax.com
-Original Message-
From: Jesse Vi
On Apr 1, 2008, at 1:51 PM, Kenneth Crocker wrote:
Jesse,
Other than the ability to change the "look", what are some of the
other enhancements and features of 3.8.0?
For now, you can grab a recent 3.7.x and play around. When we're
closer to a release, we'll be writing up a comprehensive
On Apr 8, 2008, at 11:14 AM, Justin Brodley wrote:
Considering upgrading to the latest build, were currently on 3.6.3.
But
I'm wondering if this is a Q2/Q3 type release, or if you think it will
be much later, as it may be worth it just to wait.
I know dev's hate giving dates or any idea of w
On Apr 8, 2008, at 5:29 AM, Boris Lytochkin wrote:
When Quoting some transaction with multiple text/plain attachments
(one for message, and some other as named attachment) wrong
attachment can be selected.
Patch forces attachments w/o name to be selected as source for
quoting.
I wonder if it
On Apr 8, 2008, at 9:44 PM, Kevin Murphy wrote:
Anybody else ever want to be able to browse tickets based on
parent/child or dependency relationships? Anybody implement it? ;-)
I did. http://search.cpan.org/~jesse/RT-View-Tree-1.4/
Regards,
Kevin Murphy
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