On Wed, Dec 09, 2009 at 01:12:36PM -0500, Keith Bolam wrote:
>
> Hello,
> I'm facing an issue where a new user is added together with a new queue by
> root and the user is given the required access and rights on the queue but
> the queue drop-down in the 'New Ticket in' and Quick ticket cre
On Thu, Dec 10, 2009 at 02:31:20PM -0500, Eleanor J. Evans [Panix Staff] wrote:
> Is RT-OnlineDocs worth installing? It looks helpful.
If you're doing RT development, yes. It's just a web based perldoc UI
for RT's classes. Myself, I tend to use perldoc - I'm the sort of
luddite who lives in a
On Thu, Dec 17, 2009 at 02:27:02PM +0100, Tariq Doukkali wrote:
> Hello all,
>
> i am using RT 3.2.1 and I can't search on customFields.
>
> Any Idea ???
We've rewritten the custom field search backend at least twice in the 5
years and 4 months since RT 3.2.1 came out. But I suspect that yo
On Thu 17.Dec'09 at 13:43:41 +0100, BALINT Bekeny wrote:
> Hi List,
>
>
> I have the following problem in 3.8.6 (sorry I can't try it on 3.8.7 now).
> If I have a header line in an email like this (or in Cc field):
>
> To: "'Foo Bar'"
> of
> To: 'Foo2 Bar2'
>
> on the Update.html page (Upd
On Thu, Dec 17, 2009 at 04:35:26PM +0100, Tariq Doukkali wrote:
> Hi,
>
> thanks for your answer !!!
>
> I can see custom fields as a search options on the search form but the
> problem is that the search results are not correct.
Unfortunately, that's exactly the sort of thing where my an
On Fri 18.Dec'09 at 9:06:55 +0100, Tariq Doukkali wrote:
> Hi Jesse,
>
> on a current version of RT customfield search works fine. But the problem is,
> that we made a lot of customization on 3.2.1 version, therefore an upgrade
> will
> be very time-consuming and expensive.
While there may be s
ng
> one.
> Hope I helped.
>
>
> Best regards,
> --
> Bekeny
>
>
> 2009/12/17 Jesse Vincent
>
>
>
>
> On Thu 17.Dec'09 at 13:43:41 +0100, BALINT Bekeny wrote:
> > Hi List,
> >
> >
> > I have the fo
On Sat, Dec 19, 2009 at 12:15:12PM +0100, BBBLINT Bekkkny wrote:
> Of course.
>
> --
> Bekény
>
> > > > I have the following problem in 3.8.6 (sorry I can't try it on
> > 3.8.7
> > > now).
> > > > If I have a header line in an email like this (or in Cc field):
> > > >
> > >
Hi David,
On Mon 28.Dec'09 at 13:22:22 -0800, David Griffith wrote:
>
> Unfortunately I still have to support MSIE (version 8). Can someone give
> me some pointers on making RT (version 3.8.7) look as it does under
> Firefox? Here are the most obvious differences:
>
> * Corners are never ro
On Thu, Dec 31, 2009 at 05:07:44PM +0200, Jac Gubbels wrote:
> Hi,
>
> Today I noticed the ticket creation time is between 25 and 28 minutes
> earlier than the time the ticket actually got created. After submitting a
> ticket through email the 'last updated' time is correct but the creation
> t
We offer RT training just a couple times a year. Training classes are
almost always taught by me. We've just extended the discount on the San
Francisco class on February 22nd and 23rd until next Monday. If you were
thinking of coming to training next month, now is the time to sign up.
Best,
Je
On Tue, Jan 19, 2010 at 01:15:59PM +, Dominic Hargreaves wrote:
> I've noticed that there is some logic to override the mime type of
> HTML attachments ($TrustHTMLAttachments config) to avoid javascript
> XSS attacks in RT.
Sorry, I've been on Jury Duty since this came in and there was a sm
On Fri 15.Jan'10 at 21:06:36 -0430, Luis E. Muñoz wrote:
> Hi there,
>
> A customer requested to have a "multi-level" ticket classification.
> Issues would be assigned an "activity type" through a custom field.
> Then, a second custom field would need to be set, whose values depend on
> the fir
On Tue 19.Jan'10 at 13:15:59 +, Dominic Hargreaves wrote:
> I've noticed that there is some logic to override the mime type of
> HTML attachments ($TrustHTMLAttachments config) to avoid javascript
> XSS attacks in RT.
>
>
> Now, let me start by saying that my practical knowledge of some of
On Wed, Feb 03, 2010 at 01:19:51AM +0100, Eesti Mate wrote:
> Hello CommandByMail users,
>
> how do you address the possibility that (in theory) everyone can change
> the status of tickets by faking the email address of a
> $CommandByMailGroup member? Does CommandByMail provide any kind of
> au
On Mon, Feb 08, 2010 at 03:58:24AM -0800, softouch wrote:
>
> Hello Folks
>
> how can i change the
>
> "»|« RT 3.8.7 Copyright 1996-2009 Best Practical Solutions, LLC."
>
> string from the RT web pages??
>
> also how to change the legal statement from Login page.
Please don't remove
On Mon, Feb 15, 2010 at 04:30:32PM +, Justin Hayes wrote:
> On one of our RT installs it's taking 40secs to render the 'Add Criteria'
> section of the 'New Search' page (or the edit search screen for that matter).
>
> I've narrowed it down to the Owner dropdown. All the time is going to re
/Elements/SelectOwner
>
> Apologies if I'm missing something obvious :)
>
> Cheers,
>
> Justin
>
> -
> Justin Hayes
> Orbis Support Manager
> justin.ha...@orbisuk.com
>
>
>
>
> On 15 Feb
On Wed 17.Feb'10 at 11:22:32 -0500, Joe Kirby wrote:
> Many folks at our University use IE as part of their jobs because our
> ERP vendor (Oracle's PeopleSoft) requires it.
>
> As folks have upgraded to IE8 we are getting calls that Comments are
> being truncated without notification for th
On Tue 23.Feb'10 at 10:10:49 -, richard.hell...@stfc.ac.uk wrote:
> Hi,
>
>
>
> This may well be old hat and fixed in the latest version but I thought I’d
> report it just in
> case.
Indeed it is already fixed. For the future, it's always good to mention which
version
of RT you're r
On Fri 19.Feb'10 at 14:41:16 -0500, Eleanor J. Evans [Panix Staff] wrote:
> RT doesn't seem to record forwards of tickets & transactions. Am I
> just missing something, or do I need to add it?
It's not you.
It's something I consider to be a deficiency in the current
implementation. I'd love a
On Mon, Mar 01, 2010 at 06:58:09AM +, Kobus Bensch - Networker wrote:
> Why is this rubbish allowed on here?
>
It's off-topic. We don't pre-screen mail to the list by folks who have
subscribed. It would be rather too much to deal with.
The poster in question has been unsubscribed
_
On Sun, Mar 14, 2010 at 03:14:00PM -0500, Todd Chapman wrote:
> In Principal::HasRight
>
> unshift @{ $args{'EquivObjects'} }, $RT::System
> unless $self->can('_IsOverrideGlobalACL')
>&& $self->_IsOverrideGlobalACL( $args{'Object'} );
>
>
> Shouldn't _IsOverrideGlo
On Wed 17.Mar'10 at 13:42:36 +0530, Rags wrote:
> I've tried lots of things, but the double spacing still remains.
>
> What is odd is that mails sent without using the Web interface gets a space
> added for "everyline". Every space get's doubled. I know in the mailing list
> this was said to be
On Sun, Mar 21, 2010 at 04:47:46PM +0100, Torsten Brumm wrote:
> Hi Group
> just tried to install latest rt from git and i'm getting confused:
>
> config:
>
> ./configure --enable-graphviz --enable-gd --with-web-handler=fastcgi
> --with-db-rt-pass=apassword --with-web-user=apache --with-web-gr
On Sun, Mar 21, 2010 at 07:56:25AM +0100, Emmanuel Lacour wrote:
> On Sun, Mar 21, 2010 at 02:53:52AM +0100, Torsten Brumm wrote:
> > Hi Emmanuel,
> > just saw this patch is against 3.8.6, does this mean it is included in
> > 3.8.7/8?
> >
>
>
> 3.8.7, no
>
> 3.8.8, not yet (@BPS, many users
On Tue, Mar 23, 2010 at 04:11:53PM +0300, Vitaly Tskhovrebov wrote:
> Hey guys,
>
> How do you think, couldn't be better to support RT with multithreaded FCGI
> for faster responses?
> I've got 4 CPU here and I would like to load them all.
I believe you just want to make sure you have multipl
On Sun, Mar 28, 2010 at 05:10:40PM -0400, Todd Chapman wrote:
> All,
>
> I remember being able to do it once but can't figure it out. I do have
> SuperUser privs so that isn't the problem.
>
IIRC, I can do this when logged in as root.
> Thanks!
>
> Discover RT's hidden secrets with RT Esse
On Sat, Mar 27, 2010 at 08:28:14PM +0100, Koen Van Impe wrote:
> Hello,
>
> We run RT 3.8.4 on Ubuntu 9.04 (mysql 5.0.75). RTIR is working fine with
> decent speed (some 4000 tickets in the queue). Unfortunately when we
> click on the "Lookup" link next to an IP, RT just stalls.
>
> mysql take
On Mon, Mar 29, 2010 at 06:50:27PM -0400, Jeff Blaine wrote:
> Just sharing. This is how I disabled editing of certain custom
> fields via the web UI.
>
> Part 1: Make the word READONLY appear in your custom field's
> description.
>
> Part 2: Edit share/html/Tickets/Elements/EditCusto
On Thu, Apr 01, 2010 at 11:23:47AM -0700, Nick Irvine wrote:
> Setting up rt-mailgate, and was getting "403 Forbidden" errors.
> Checked Apache logs, and request was coming from 127.0.1.1 instead
> of 0.1. If I do a wget or w3m for the same /REST... address, it
> comes from 127.0.0.1 and works.
>
> Nick Irvine
> IT and Network Administrator
> Artona Group
>
> On 04/01/10 12:38, Jesse Vincent wrote:
> >
> >
> >
> >On Thu, Apr 01, 2010 at 11:23:47AM -0700, Nick Irvine wrote:
> >>Setting up rt-mailgate, and was getting "403 Forbidden&
On Thu, Apr 01, 2010 at 01:23:28PM -0700, Nick Irvine wrote:
>
> Can anyone tell me why requests from rt-mailgate would come from
> 127.0.1.1?
> >>127.0.1.1 hostname.domain.tld hostname
> poll mail.domain.tld proto imap auth password user helpd...@domain.tld pass
> password mda "rt
On Sun, Apr 04, 2010 at 08:26:16PM -0700, Potla, Ashish Bassaliel wrote:
> Hi
> We are seeing some issue when commenting for a ticket in RT system.
> If we use 'tab' key, it send multiple emails (in this case we got almost 30
> emails) for the ticket's response to all the members.
> (We are gla
On Wed 7.Apr'10 at 9:24:46 -0500, John Hascall wrote:
>
> I received a query from one of our users who
> is seeing tickets backing up in their queue
> because they are not able to handle the volume
> at present and he is wondering if there is a
> point where that volume will adversely impact
On Fri, Apr 09, 2010 at 01:08:02PM +0400, Vitaly Tskhovrebov wrote:
> We're doing a lot of emailing through RT. So we have an issue, when
> quotation has much more line breakes, then in original letters. It seems
> like RT doing s/\n/\n\n/ every time. I.e.:
>
1) What version of RT?
2) What ve
On Fri, Apr 09, 2010 at 05:08:47PM +0300, Agnislav Onufrijchuk wrote:
> Vitaly Tskhovrebov wrote:
> >We're doing a lot of emailing through RT. So we have an issue, when
> >quotation has much more line breakes, then in original letters. It seems
> >like RT doing s/\n/\n\n/ every time.:
> >
> Hi,
On Wed, Apr 14, 2010 at 02:17:10PM +0100, Raed El-Hames wrote:
> Hi;
>
> rt-3.8.7
> mysql 5.1
>
> Is the index DisGrouMem (GroupId,MemberId,Disabled) required for 3.8
>
> When I did:
> select * from CachedGroupMembers where Disabled = 1;
> I got back 232 rows out of 5594612
>
> Which in my
On Thu, Apr 15, 2010 at 05:44:48PM -0700, Paul Waterstraat wrote:
> When I Comment or Reply to a ticket in RT 3.8.7, enter a message, and
> then hit the Update Ticket button, an apparently bad URL is
> generated. E.g.:
Have a look at the $WebBaseURL setting in your config file. I bet you want a
On Fri, Apr 16, 2010 at 09:19:41AM -0430, Luis E. Muñoz wrote:
> On Fri, 2010-04-16 at 11:29 +0100, Howard Jones wrote:
> > Has anyone done any work on integrating ARF parsing into RT?
> >
> > http://www.mipassoc.org/arf/
> >
> > Seems like something useful for an abuse desk.
>
> Yes, it woul
On Mon, Apr 19, 2010 at 06:06:50PM -0500, Nick Geron wrote:
> Hi all,
>
> Our company currently runs RT for customer support interactions as
> well as a central email abuse reporting system for customer IP
> blocks. Recently we setup a feedback system with a large hosted
> mail provider and we
On Wed, Apr 21, 2010 at 10:53:28AM -0700, Dan O'Neill wrote:
> Hi,
>
> We're using RT 3.8.4 and on several occasions RT is storing session
> data that is extremely large. Here is a query from our system this
> morning.
Can you see if RT 3.8.8RC2 improves matters for you?
> rt3=# select last
On Fri, Apr 23, 2010 at 09:52:14AM +0900, Jean-Christian wrote:
> I'm very new to RT so please forgive me if this is a silly question.
>
> Is there a way to create a personal list of tickets I want to keep
> an eye on? There are some tickets in our system that have useful
> information in them
On Fri, Apr 23, 2010 at 10:37:01AM +0900, Jean-Christian wrote:
> Thanks for the comment Jesse. We're using RT 3.6.10 and I can't see
> a 'star'. I see the latest version is 3.8? Is the 'star' only
> available in 3.8?
It's a core feature in 3.8, yes.
Discover RT's hidden secrets with RT Essent
On Mon, May 17, 2010 at 07:04:49PM +0100, Rob MacGregor wrote:
> On Mon, May 17, 2010 at 18:58, wrote:
> > Error restarting apache2... Please help
> >
> > r...@helpdesk:/etc/apache2# /etc/init.d/apache2 restart
> > * Restarting web server
> > apache2
> > Warning: DocumentRoot [/usr/local/shar
On Wed, May 19, 2010 at 02:38:00AM -0700, vmos wrote:
>
> We recently completed an upgrade of RT from version 3.3 to 3.8.7, we also
> moved it out of the building to a server located in our data centre.
>
> Now there's a problem which occurs at random times through the day but
> mostly in the
On Wed, May 19, 2010 at 07:32:21AM -0700, vmos wrote:
>
> There is a proxy in the building but we bypass that ourselves. We did have
> squid on the server that RT used to be on but we haven't used that in years
I'd put (small amounts of) money on there being some sort of a proxy (or
possibly
> appears to point to this RT instance. Skipping
> (/usr/
>
>local/lib/perl5/site_perl/5.8.9/RT/Action/SendEmail.pm:824)
I suspect your RtAddressRegexp may be set up a bit funny.
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpract
On Tue, Jun 01, 2010 at 07:28:03AM -0400, Dan Mahoney, System Admin wrote:
> All,
>
> I'm having an issue that's causing me this error:
>
> "Wide character in FCGI::Stream::PRINT at
> /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/CGIHandler.pm line 105. "
>
> From reading the mailing lists
> I would chose any approach that keeps bad data out of the database,
> in this case incorrect UTF-8.
That's sort of a non-starter for me. On the open Internet, bad data is
a reality. RT needs to be able to deal. I suspect that "storing the
bad data base64 encoded" may be a plausible "solution
On Wed, Jun 16, 2010 at 10:23:17AM +0100, Guy Baxter wrote:
> Is it possible to add a link to the "My Day" feature on the sidebar for
> everyone?
>
It should already be in the "Tools" menu in the sidebar.
-jesse
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy
On Tue, Jun 22, 2010 at 10:04:17AM -0700, Alyssa Hardy wrote:
> Hi,
>
> One of my co-workers is complaining that they are seeing excessive blank
> lines in the emails they get from RT. I don't see any such thing on gmail.
> They use outlook. What's causing this, and how can I clean it up?
Outl
On Tue, Jun 22, 2010 at 02:29:03PM -0500, Mark Jenks wrote:
> I am seeing this too. Are you referring to the git stable, or the git
> 3.99 ?
>
3.8-trunk
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
On Tue, Jun 22, 2010 at 03:26:58PM -0500, Mark Jenks wrote:
> I just did a diff against my 3.8.8 and the 3.8-trunk and there are
> minimal changes made to it.
>
> It's in the body of the messages that are included each time. Every
> blank line seems to turn into to, so after 4-5 forwards ther
On Fri, Jul 25, 2008 at 11:45:07AM -0700, Kenneth Crocker wrote:
> Jesse, list,
>
>
> I was thinking that it might be a really kool option to allow each
> RT installation to configure how all dates are displayed. Not everyone
> wants the time info and we all know that not everyone
On Jul 20, 2008, at 11:07 PM, <[EMAIL PROTECTED]> <[EMAIL PROTECTED]
> wrote:
> Hi All,
>
> Is there any third party reporting system for RT? I'm looking for
> something
> generic to produce some general (text based) reports from some
> reltively
> complex queries.
I know a number of folk
On Jul 24, 2008, at 2:58 AM, Torben Nehmer wrote:
Hi there,
I have been testing the upgrade of our (originally Debian Based) RT
3.6.5 installation to RT 3.8 and found two bugs in the process:
First, the script generating the necessary code to convert the
Database from MySQL 4.0 to 4.1 an
On Jul 23, 2008, at 12:34 PM, Richmond, Raymond wrote:
Good morning. Built a new 3.8.0 install on Debian
and have run into a problem getting WebExternalAuth to work.
Everything works with it disabled, and I can confirm that when it is
enabled that a valid REMOTE_USER is pres
On Jul 22, 2008, at 4:45 PM, SSeibl wrote:
> I have upgraded to 3.8.0 from 3.4.5 and am liking what I see.
> From the Release blurb.
>
> "Enable and Disable RT extensions with the new Plugins system"
>
> I can find no way to access this system from the Admin interface and
> can
> find no docs
that one of those fixes has
unintended consequences. If you can share your workflow
configuration with the list, someone might be able to spot something.
Best,
Jesse Vincent
Best Practical
___
http://lists.bestpractical.com/cgi-bin/mailman
On Jul 28, 2008, at 7:19 AM, Richard Hartmann wrote:
> Hi all,
>
> something which RT has always lacked, at least imo, is a tactical user
> overview page. A quick summary with details about said user and
> links to
> preset queries (tickets owned/created/commented on/replied to by this
> user,
>
>
> So I've spent the night getting 3.8 up and running. However, I
> notice a
> couple of things -
>
> I see absolutely nowhere for gpg configuration
Check the logs and RT's configuration file. Can it find your 'gpg'
executable?
> or for a calendar setup.
There should be calendar links on
On Jul 28, 2008, at 9:03 AM, Richard Hartmann wrote:
> On Mon, Jul 28, 2008 at 14:20, Jesse Vincent
> <[EMAIL PROTECTED]> wrote:
>
>> Sure. I'd love one. I've wanted it for quite a while myself. If
>> anyone
>> wants to mock something up,
>>
n Create, Create ticket with the above template.
Hong-Fai
On Sun, Jul 27, 2008 at 8:37 AM, Jesse Vincent <[EMAIL PROTECTED]
> wrote:
On Jul 24, 2008, at 9:51 PM, Hong Fai Leong wrote:
I've followed the example in "RT Essentials" on configuring a
multistage approval. It wo
On Mon, Jul 28, 2008 at 06:56:52PM +0200, Richard Hartmann wrote:
> Hi all,
>
> at the moment, deletion trumps bookmarks in RT 3.8. I can see how this
> can make sense. I can also see how bookmarks trumping deletion would
> make sense.
>
> Personally, I would tend to have bookmarks trump delet
> I'd like to go through the process once more and document it. Who at
> RT can I submit this to, please ?
The right thing to do is to add it to the wiki at
http://wiki.bestpractical.com.
Thanks!
Jesse
>
>
> Thanks,
>
> -- David.
> ___
> http:/
On Jul 29, 2008, at 8:44 PM, Hong Fai Leong wrote:
> Dear Jesse,
>
> The setup only uses a single script and template. The setup works
> out of the box as described in "RT Essentials". In the v3.6.3,
> the email to the director won't fire off until the manager
> approves his ticket. Th
This issue is the result of a change from Mail::Address to
Email::Address in RT's core libraries. We're working with the authors
of Email::Address to address the issue.
jesse
On Jul 30, 2008, at 5:28 PM, Mathieu Longtin wrote:
The bug:
If you enter this in CC field of the comment or reply
On Aug 1, 2008, at 10:28 AM, Mathew Snyder wrote:
> When commenting on or adding correspondence to a ticket via the web UI
> the To: recipient is listed as "AdminCc of companyname Ticket #".
> When doing the same via email and Reply All, one of the recipients is
> listed as "AdminCc of compan
On Aug 1, 2008, at 1:55 PM, Mathew Snyder wrote:
> And I can only guess that Exchange is one that doesn't handle it
> very well. Although, I think our actual relay might be sendmail
> which, based on the comments in RT_SiteConfig.pm doesn't work with it.
Sadly, neither does Apple's Mail.app
>
> I can create "normal" searches and they work - though, I don't know if
> it is supposed to be normal that clicking on the "And/Or" button
> changes all ANDs to OR and vice-versa.
> I would have expected it to change only the selected line.
It changes only items at the same parenthesis depth.
On Aug 4, 2008, at 8:13 AM, Richard Hartmann wrote:
> Hi all,
>
> overall, the ping-pong detection of RT when it talks to another
> email system with automated answers is very good.
>
> But sometimes, neither side recognizes that automatic ping-pong is
> being
> done and so you get _very_ long
On Aug 4, 2008, at 12:02 PM, Richard Hartmann wrote:
> On Mon, Aug 4, 2008 at 15:20, Jesse Vincent
> <[EMAIL PROTECTED]> wrote:
>
>> You can, by playing a bit in lib/RT/Interface/Email.pm
>
> Will do.
>
>
>> What sorts of messages isn't RT detecting?
On Aug 4, 2008, at 12:15 PM, James Downs wrote:
> Hello,
>
> Any replies to an RT email creates a new ticket instead of putting a
> comment or reply into the same ticket. I've tried a number of
> different ways of formatting the subject line, including leading
> "re:", no prefixing, etc.
>
> Any
On Mon, Aug 04, 2008 at 10:02:15AM -0700, James Downs wrote:
>
> On Aug 4, 2008, at 9:36 AM, Jesse Vincent wrote:
>
> >Most often, that's the result of something going screwy with your
> >$rtname or your $EmailSubjectTagRegex.
>
> That was enough to help me fi
On Aug 4, 2008, at 1:34 PM, Chaim Rieger wrote:
> Jean-Sebastien Morisset wrote:
>> Hi everyone,
>>
>> We lost a sysadmin recently that took off with the 'root' password
>> of a
>> DEV RT install (using MySQL back-end). Is these a way to reset the
>> 'root' password from the command line? I hav
On Aug 4, 2008, at 9:30 PM, Mario A. del Riego wrote:
> -BEGIN PGP SIGNED MESSAGE-
> Hash: SHA1
>
>
> Hi, i'm new in RT. In my work I need to add some functionality to
> RT, so
> it's very uncomfortable restart Apache on each change I want to make.
> So, exist a simple way to view the c
On Aug 4, 2008, at 6:39 PM, Jerrad Pierce wrote:
> As a few others have noted, there's fairly little documentation
> available about
> "Tools>Offline edits", mostly just some hearsay on these lists.
> Although tucked
> away in the nether regions of RT, I think it caches peoples eyes as a
> po
On Aug 7, 2008, at 6:37 PM, <[EMAIL PROTECTED]> <[EMAIL PROTECTED]
> wrote:
> I'm using RT 3.8 and Mysql 5.0.51a on Fedora Core 9.
>
> I've been noticing some slowness using the interface. Most of the
> time it is when updating tickets. Reviewing the slow query log I
> found the following
On Fri, Aug 08, 2008 at 02:43:24PM -0400, [EMAIL PROTECTED] wrote:
> RT is the only thing running on a Fedora Core 9 VMWare ESX VM.
> It has an Intel Xeon 1.6Ghz
>From what you just sent, all your slow queries are
# Query_time: 0
Which isn't all that slow ;)
> top>>> Mem:774768k tot
> Basically, I am proposing to create a second text area/a simple
> selection
> button that allows you to control when your signature and/or the
> company's
> signature is attached.
I'm strongly disinclined from doing this in stock RT. The reply UI is
missing many more important features and
On Aug 12, 2008, at 8:24 PM, Richard Hartmann wrote:
> Hi all,
>
> yes, it's me again. How useful would others on the list find an option
> that would allow you to show the full ticket while replying
> to/commenting on it?
RT-AjaxyReplyPage in bps svn may be what you want
>
>
> Basically, there
On Aug 14, 2008, at 12:23 AM, Jerrad Pierce wrote:
> 3.8 seems to have pulled in the functionality from RTx::Calendar,
> and provides iCal feeds for tickets,
> but I can't figure out how to get the a feed for reminders (which
> must have dates, unlike tickets).
> Is this not implemented, or a
> around; having to constrantly restart apache to flush the cache
> doesn't help either.
Look at the $DevelMode configuration variable. It might make you happy.
> --
> Cambridge Energy Alliance: Save money & the planet
___
http://lists.bestpractic
On Aug 14, 2008, at 10:38 PM, Jonathan Jeppson wrote:
> I figured this out .. just had to reinstall the IO:File module.
>
Do you know how it got corrupted so we can work to make it not happen
to anyone else?
-j
> ___
> http://lists.bestpractical.com/
On Aug 15, 2008, at 8:02 AM, Alexander Kubatkin wrote:
> Hello.
>
> My RT-3.6.7 working fine under FreeBSD 7-STABLE x86_64 with:
> 1. Apache 2.2.8
> 2. mod_perl2-2.0.3_3,3
> 3. MySQL 5.0.51-log
> 4. all p5 and other packages from lastest FreeBSD ports
> current database 2 years old and have size
On Aug 18, 2008, at 1:40 PM, Percynski, Fred wrote:
error: Can't use an undefined value as an ARRAY reference at /opt/
rt3/local/lib/RT/User_Vendor.pm line 56.
Fred,
Looks like you've installed a custom RT extension. What did you install?___
http
> Problem 1:
> I've configured a subscription on a 'Personal Dashboard' with a single
> saved search (all open tickets) to be sent to me at 2pm (1400) daily.
> I've tried leaving the email address blank and I've tried explicitly
> specifying an address; likewise, I've also tried specifying GMT
>
On Aug 18, 2008, at 8:52 PM, Ole Craig wrote:
> On Mon, 2008-08-18 at 20:40 -0400, Jesse Vincent wrote:
>> Did you set up the cron jobs as described in the README?
>
> Jesse -
>Boy, is my face red.
>
>Nope, once I was finished with the upgrade section and had
like RT::Authen::ExternalAuth left things lying around which
are messing with RT's authentication process. I'd recommend fully
removing the files it installed and seeing how things look then.
In particular, I'd remove things from /opt/rt3/local
-j
From: Jesse Vincent [mailto:[
On Aug 20, 2008, at 5:30 PM, Jerrad Pierce wrote:
> Is there anyway to delete a "dashboard"
Click the 'basics' link. then click the "Delete" button.
> (a most unintuitive name for an email)?
Ah, Email is only one of the ways you can get at the content. I
browse them on the web to keep tabs
On Aug 20, 2008, at 5:29 PM, Diona Kidd wrote:
> I did a fresh install to a new server for 3.8. Worked fine.
> Then I used the pg to mysql conversion tool,
I suspect this stage didn't go as you'd hoped.
> dumped the converted db, copied
> it over to the new server and followed the upgrade p
On Aug 24, 2008, at 8:19 PM, David Sitsky wrote:
> Joop van de Wege wrote:
>> Roedel, Mark wrote:
>>> When we upgraded to 3.8.0, I reworked most of Dirk's forking patch
>>> into
>>> callbacks (I did keep the standalone select-queue page, although
>>> at some
>>> point I'd like to try eliminat
You want to look at RT::Action::AutoOpen.
Particularly, you're looking for a line like this:
return undef if ($msg->GetHeader('RT-Control') || '') =~ /
\bno-autoopen\b/i;
On Aug 25, 2008, at 4:35 AM, Richard Hartmann wrote:
> Hi all,
>
> is there any header line I could add that woul
On Aug 22, 2008, at 9:16 PM, scott smith wrote:
> scott smith wrote:
>> I'm having trouble saving a search ordered by custom field. I have to
>> manually change the URL to fix the order, since the GET param is
>> not set
>
> FWIW, I saved the html, put it in /Search/Build2.html and
> modified t
You probably changed your $Organization field in the RT config file.
You'd want to change it back.
-j
On Aug 25, 2008, at 9:29 AM, Knaupp, Thomas wrote:
> Hello List,
>
> after upgrading rt 3.6.7 to 3.8.1, all links
> ( Depends on / Parents / Refers to / etc.)
> seem to be lost : /
>
> Suggest
On Aug 25, 2008, at 10:37 AM, Dawid Trojanowski wrote:
Ok I had been given a task to update the Request Tracker, the
problem is the older version is 3.0.11 and the person who managed it
left without any information so I had to analyze as much as possible.
Here is the information:
Old RT s
Please test this in 3.8.1. Should have been in the release notes. . .
Sent from my iPhone
On Aug 28, 2008, at 12:32 PM, "Jerrad Pierce" <[EMAIL PROTECTED]
> wrote:
> Has anyone encountered errors commenting (with rich text enabled) in
> IE7?
> If I reply or comment in IE7, I end up with some
On Aug 28, 2008, at 6:43 PM, Shannon Adams wrote:
> Thanks, Drew. When I run:
> perl etc/upgrade/schema.mysql-4.0-4.1.pl db user pw > sql.queries
> I get:
> DBD::mysql version 4.002 required--this is only version 2.9007 at
> etc/upgrade/schema.mysql-4.0-4.1.pl line 7.
> BEGIN failed--compilati
> So it would be nice if you consider the real world
> environments of the RT user out there.
Unfortunately, we can't always keep our version requirements at those
pre-packaged by every vendor. In this case, we're talking about a
major new release that's over 18 months old that has features we
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