.com>>
>> > Sender: sipx-users-boun...@list.sipfoundry.org
>> <mailto:sipx-users-boun...@list.sipfoundry.org>
>> > Date: Sun, 22 May 2011 18:26:43
>> > To: Discussion list for users of sipXecs
>>
43
> To: Discussion list for users of sipXecs
software<mailto:sipx-users@list.sipfoundry.org>>
> Reply-To: Discussion list for users of sipXecs software
> mailto:sipx-users@list.sipfoundry.org>>
> Subject: Re: [sipx-users] Need some help, dropping calls, paging
locking up
>
>
t; To: Discussion list for users of sipXecs software<
sipx-users@list.sipfoundry.org>
> Reply-To: Discussion list for users of sipXecs software
>
> Subject: Re: [sipx-users] Need some help, dropping calls, paging locking
up
>
> ___
> sipx-users
Discussion list for users of sipXecs
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Reply-To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] Need some help, dropping calls, paging locking up
___
sipx-users mailing list
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ne. I have upgraded the firmware if that makes a
>> difference. I'm replacing it today, so that will take care of that.
>> -Original Message-
>> From: "Todd Hodgen"
>> Sender: sipx-users-boun...@list.sipfoundry.org
>> Date: Tue, 17 May
mail.com]
*Sent:* Thursday, May 19, 2011 9:35 AM
*To:* sipx-users
*Subject:* Re: [sipx-users] Need some help, dropping calls, paging
locking up
At this site, the largest hunt group is 8 users.
I do have some updates from yesterday. Yesterday morning, I replaced
the 550 where most of the calls are
users
Subject: Re: [sipx-users] Need some help, dropping calls, paging locking up
At this site, the largest hunt group is 8 users.
I do have some updates from yesterday. Yesterday morning, I replaced the 550
where most of the calls are answered and I dropped the paging group from 17
users to 15. I dropp
, 17 May 2011 21:55:50
To: 'Discussion list for users of sipXecs
software'mailto:sipx-users@list.sipfoundry.org>>
Reply-To: Discussion list for users of sipXecs software
mailto:sipx-users@list.sipfoundry.org&g
ndry.org>
> Reply-To: Discussion list for users of sipXecs software
>
> Subject: Re: [sipx-users] Need some help, dropping calls, paging locking up
>
> ___
> sipx-users mailing list
> sipx-users
ssion list for users of sipXecs
software'
Reply-To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] Need some help, dropping calls, paging locking up
___
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sipx-users@list.sipfound
] On Behalf Of Joegen Baclor
Sent: Tuesday, May 17, 2011 8:15 PM
To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] Need some help, dropping calls, paging locking up
The only thing at that point which can get into the way of answer
getting stuck is proper receipt of ACK or
The only thing at that point which can get into the way of answer
getting stuck is proper receipt of ACK or PRACK. Check the logs if
these two requests are reaching the Polycom properly. I have also seen
polycoms act weird in call answer when using TCP so checking whether it
is sending 200 Ok
On 5/17/2011 2:42 PM, Gerald Drouillard wrote:
>> They ring, but she cannot answer them. She physically answers the phone,
>> but the 'answer' option is still there on the handset.
>>> "You cannot pick up the call at all"
>>> So the buttons on the polycom buttons appear to not be responding?
>>> Ph
> They ring, but she cannot answer them. She physically answers the phone,
> but the 'answer' option is still there on the handset.
>> "You cannot pick up the call at all"
>> So the buttons on the polycom buttons appear to not be responding?
>> Phone continues to ring but user w/extension 10 smash
sipx-users-boun...@list.sipfoundry.org]
On Behalf Of Matthew Kitchin (public/usenet)
Sent: Tuesday, May 17, 2011 9:02 AM
To: Discussion list for users of sipXecs
software
Subject: Re: [sipx-users] Need
oundry.org
[mailto:sipx-users-boun...@list.sipfoundry.org] On
Behalf Of Matthew Kitchin (public/usenet)
Sent: Tuesday, May 17, 2011 9:02 AM
To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] Need
...@list.sipfoundry.org
[mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Matthew Kitchin
(public/usenet)
Sent: Tuesday, May 17, 2011 9:02 AM
To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] Need some help, dropping calls, paging locking up
One more additional note
On 5/17/2011 12:13 PM, Tony Graziano wrote:
I would do a siptrace and see if the call is being PRACK'd or not. Is
this a HA system?
I will try next time she gets me some details on a failed call. It is
not HA. Plain vanilla setup.
On Tue, May 17, 2011 at 1:03 PM, Matthew Kitchin (public/usenet
On 5/17/2011 12:15 PM, Douglas Hubler wrote:
> On Tue, May 17, 2011 at 1:03 PM, Matthew Kitchin (public/usenet)
> wrote:
>> Ok. This problem. "About 7-8 times a day when the main line rings, I go
>> to answer it and no one is there, but on the LED screen the first button
>> says “answer”. You can
On Tue, May 17, 2011 at 1:03 PM, Matthew Kitchin (public/usenet)
wrote:
> Ok. This problem. "About 7-8 times a day when the main line rings, I go
> to answer it and no one is there, but on the LED screen the first button
> says “answer”. You cannot pick up the call at all and the caller hangs
> up
I would do a siptrace and see if the call is being PRACK'd or not. Is this a
HA system?
On Tue, May 17, 2011 at 1:03 PM, Matthew Kitchin (public/usenet) <
mkitchin.pub...@gmail.com> wrote:
> On 5/17/2011 11:56 AM, Douglas Hubler wrote:
> > On Tue, May 17, 2011 at 12:51 PM, Matthew Kitchin (usenet
On 5/17/2011 11:56 AM, Douglas Hubler wrote:
> On Tue, May 17, 2011 at 12:51 PM, Matthew Kitchin (usenet/public)
> wrote:
>> Sorry. We switched from auto attendant to user at ext 10 handling most
>> calls. That is when the problems began. 7 to 8 calls per day now are unable
>> to be answered, a
On Tue, May 17, 2011 at 12:51 PM, Matthew Kitchin (usenet/public)
wrote:
> Sorry. We switched from auto attendant to user at ext 10 handling most calls.
> That is when the problems began. 7 to 8 calls per day now are unable to be
> answered, and 50% of pages are unsuccessful.
focusing on proble
Date: Tue, 17 May 2011 12:46:47
To: Discussion list for users of sipXecs
software
Reply-To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] Need some help, dropping calls, paging locking up
I'm having trouble understanding when the problem began. Can you
ref
I'm having trouble understanding when the problem began. Can you
reformat this focusing on the very last change you made when the
problem started to occur.
On Tue, May 17, 2011 at 11:39 AM, Matthew Kitchin (public/usenet)
wrote:
> This is a fun one. I need some pointers on where to start.
> I hav
Dang it, I meant 82 (not 90) is a hunt group and 10 was member of
that. Sorry.
On 5/17/2011 11:02 AM, Matthew Kitchin (public/usenet) wrote:
One more additional note. I forgot about this one setting. The
initial call here is routed to a phantom exten
One more additional note. I forgot about this one setting. The
initial call here is routed to a phantom extension that then uses
scheduling and call forwarding to route to different handsets or
hunt groups depending on the time of day. These problems did occur
before the
This is a fun one. I need some pointers on where to start.
I have about 15 sites that are all roughly identical in their setup, so
I know the general design is ok.
This particular site was Sipx 4.2.1 and Polycom 450/550 firmware 3.2.4
and bootrom 4.3 up until last week.
They are now sipx 4.4 (lat
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