Nicely skewered, Dick. We speak straight English here in TW-land.
> -Original Message-
> From: Dick Margulis
> Sent: Tuesday, November 13, 2007 8:37 PM
> To: Michael Hu
> Cc: TCP List
> Subject: Re: [TCP] Adobe Response* RE: OT Vent re: STC
>
> Michael,
>
> It's not clear what your role
His title is right in his sig... "Senior Product Marketing Manager".
Tsk tsk Mr. Teknikul Riter... attenshun too detale. ;-)
On Nov 13, 2007 8:37 PM, Dick Margulis <[EMAIL PROTECTED]> wrote:
> Michael,
>
> It's not clear what your role is at Adobe.
--
Bill Swallow
HATT List Owner
WWP-Users List
Bill Swallow wrote:
> His title is right in his sig... "Senior Product Marketing Manager".
>
> Tsk tsk Mr. Teknikul Riter... attenshun too detale. ;-)
>
Oh, then I guessed right. Sorry.
__
Author Help files and create printed documentation with Do
I always liked that expression, "Be the ball." I've only run into it
in "Caddyshack."
>
You should watch "Reaper." TV show about a young slacker whose parents
sold his soul to the Devil. Then he is catches souls who have escaped
from Hell. Good show. Ray Wise is Lucifer.
Oh, we do! I love that show. The casting on the Devil is very
good. And it's amazing that Sock hasn't forgotten to breathe by now:
dumber than hair AND the poster boy for slobs, together in one
package. Sheesh!
At 07:19 AM 11/14/2007, Cardimon, Craig wrote:
>I always liked that expression,
I hope you caught it last night, where Sock made out with Gladys...in a
dream. His non-stop yelling reaction upon waking reminded me of classic
Bill Murray.
And here I though they didn't make comedians like Bill Murray anymore.
Ray Wise is perfect.
-Original Message-
From: John Hedtke [
Back to tech comm, please back to tech comm.
Lisa Gielczyk
TCP Admin
On Nov 14, 2007 9:31 AM, Cardimon, Craig <[EMAIL PROTECTED]> wrote:
> I hope you caught it last night, where Sock made out with Gladys...in a
> dream. His non-stop yelling reaction upon waking reminded me of classic
> Bill
>> That's the last straw. Anybody start dissing WinHelp and some
heads are gonna roll. <<
Nothing like a few rolling heads (and maybe a case of beer) to get a
conversation going. It's about time this list got interesting. GRIN.
-- Craig
__
Author
At 07:31 AM 11/14/2007, Cardimon, Craig wrote:
>I hope you caught it last night, where Sock made out with Gladys...in a
>dream. His non-stop yelling reaction upon waking reminded me of classic
>Bill Murray.
I did and you're right. Marilyn (who is a Smart Cookie) immediately
pegged that she was a
On Nov 14, 2007 9:31 AM, Cardimon, Craig <[EMAIL PROTECTED]> wrote:
> Ray Wise is perfect.
Yes, he's a great Satan. I loved it last night when he killed the cop,
then turned to Sam and said, "I'm hungry. Hey, let's go and get a
blooming onion!"
And now I'm wondering what Sam will do with that "G
Ken,
I think you misread the transaction.
Michael Hu did not explain anything. He regurgitated a price list that
was not in dispute. He did not defend Adobe's arrogant attitude toward
its customers--well documented in multiple fora. (You should see what
the printing industry has to say about A
Michael...
Unfortunately, you never addressed the original message... the original
messages was that the sender purchased FM (I believe it was a full package,
not an upgrade) and then about six or seven weeks later, you folks announced
TCS. He called your company to try to get some consideratio
Wow.
On Nov 14, 2007 11:46 AM, <[EMAIL PROTECTED]> wrote:
> Let's see . . .
>
> A guy writes that he's ticked off that he bought an Adobe product when only a
> couple weeks later, the company bundles an enhanced version of that same
> product with others and sells the bundle at an OK price.
> O
Well, it's an oft-told tale, grey haired, and you've seen it before, many of
you. But, this has passed the 48-hour requirement, so this is not written in
the heat of the moment.
The STC has a feature called Autoassign. They turned it on for all members
without asking. I'm in the Connecticut Cha
Lets see . . .
A guy writes that hes ticked off that he bought an Adobe product when only a
couple weeks later, the company bundles an enhanced version of that same
product with others and sells the bundle at an OK price.
Others here note that while it might be distasteful, what Adobe did was
Ok, this is the part I'm not seeing. I've transitioned
from one defunct tool to another numerous times in
my working life, so other than avoiding a minor
inconvenience I'm not sure what my interest in this
is...?
Gene Kim-Eng
- Original Message -
From: "Dick Margulis" <[EMAIL PROTECTE
I think "raw deal" is probably overreaching. What happened
was that a customer missed out on a *better* deal he could
have gotten by waiting a few weeks. Adobe, in turn, missed
out on an opportunity to put additional products on a user's
desktop, along with their accompanying opportunities for
lo
Gene Kim-Eng wrote:
> Ok, this is the part I'm not seeing. I've transitioned
> from one defunct tool to another numerous times in
> my working life, so other than avoiding a minor
> inconvenience I'm not sure what my interest in this
> is...?
>
> Gene Kim-Eng
>
>
> - Original Message -
I've missed some of this discussion.
But, Adobe-Michael's offer seems fair enough. Sure, Adobe has product, and
sure, product might not be the best place from which to push reform or plan
direction and policy. But, that doesn't diminish the offer. Do we really think
Michael expected a huge incr
Hi All,
I haven't had a chance to read all the responses yet but will do so when
I have a chunk of time.
BTW, I brought the pricing issue to upper management's attention for
review. (The topic of the original post).
Thanks,
-MH
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL
OK, I've had time to think about this. First, I don't know how I got
dragged into this, perhaps by a simple reply-all that trapped my
light-hearted poke at Dick (someone I've known for many years in
various technical forums, and I believe we've even had dinner together
once), but going back through
Apparently, STC is unable to grasp the idea
that writers might live near one chapter but
derive most of their income from another.
When I changed my address recently, I
was auto-assigned to a chapter I considered
"wrong" for me and had to manually change it.
I'm not involved all that much with loca
The original poster has conveniently ignored those of us who've said that
Adobe's new product announcements are subject to various SEC regulations. My
interpretation was the original poster wanted to whine and then wanted
something free for nothing.
Yes, Adobe knew there was a new product suite co
> [mailto:[EMAIL PROTECTED] On Behalf Of Sue Heim
But
> they couldn't
> legally make the announcement until the product was shipping.
OK, to whom were they shipping a product that nobody knew existed?
Seriously, I didn't know about that SEC rule, but it's left me scratching my
head in wonder
There is also nothing to prevent Adobe from devising
some sort of "goodwill" pricing to give people who have
recently purchased one of the "qualifying" products for
the TCS "crossgrade" an additional discount to try to
draw in orders from people who might otherwise look
at the pricing vs. their rec
Everyone,
I have done business with Mike Hu in a different venue, and notified him
when I read that a list member was discussing his unhappiness with Adobe on
TCP. I am appalled at the way Mike was treated when he wrote to the list, on
that subject and another subject that he took interest in. For
OTOH, my experiences with Adobe have been excellent. Horses for courses.
Cheers,
Sean
- Original Message
From: Gene Kim-Eng <[EMAIL PROTECTED]>
Comments I made about my abysmal Adobe support
experiences compared to most other SW companies
were not intended as "Adobe-bashing," but mer
What Adobe could/could not say or did/did not know about a shipping
product is irrelevant. Bottom line is that they have an unhappy
customer, so what are they going to do about it? Legally and ethically,
yes, they can do nothing. You pays your money and you takes your chance,
as they say. But t
OK, then let me rephrase this.
Adobe's upgrade policy is 30 days (buy something within 30 days and you'll
get the upgrade free).
The original poster bought something seven weeks prior to the new product
suite being available.
What should Adobe do? Say "OK, for you, we'll allow 30 days plus 19 da
Caveat emptor et tergum in thema commodo.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of Sue Heim
Sent: Wednesday, November 14, 2007 2:21 PM
To: [EMAIL PROTECTED]
Cc: tcp@techcommpros.com
Subject: Re: [TCP] Response from Adobe** RE: Upgrade Anger to Tech
I am the original poster and you summarized my post impeccably!
Rick
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Starr
Sent: Wednesday, November 14, 2007 12:06 PM
To: Michael Hu
Cc: tcp@techcommpros.com
Subject: Re: [TCP] Response from Adobe** RE
I do not believe I have posted since my original post.
OK, lets see, "conveniently ignored, original poster wanted to whine, then
wanted something free for nothing," Why don't you share how you really feel
about this. My original post is quoted below, you all may be the judge.
Rick
"I just go
At the point where they determine they're about to lose a
customer (or customers) they can't afford to lose, of course.
Many companies, including Adobe, have different tiers of
"bend over backwards" for different customers.
There's world of difference between the awful support I've
gotten from Ad
Michael Hu posted today that he was bumping this issue upstairs -- so
perhaps someone with some power can accommodate you.
It's a tough call, in my opinion, but unless 400 people want the same thing,
I think it's in Adobe's best interests to help a single user out.
Bonnie Granat
http://www.Granat
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