Re: [TCP] Capitalizing part names in manuals

2010-08-23 Thread Beth Agnew
e to stop doing that immediately, lol. --Beth Beth Agnew, Professor Co-ordinator, Technical Communication Program Seneca College of Applied Arts & Technology 70 the Pond Road| Toronto, ON | M3J 3M6 416.491.5050 x3133 | beth.ag...@senecac.on.ca www.senecatechcomm.com FB: http://bit.ly/bNQsDL Twitter:

Re: [TCP] Is technical writing worth the hype and pain?

2009-12-24 Thread Beth Agnew
And it's still the best profession ever. --Beth Beth Agnew, Professor Co-ordinator, Technical Communication Program Seneca College of Applied Arts and Technology Toronto, ON http://www.senecatechcomm.com raj nair wrote: At times, I wonder why technical writers are the least common den

Re: [TCP] Personality types at work

2007-11-27 Thread Beth Agnew
IL PROTECTED]> wrote: > >> Donna asked, " Has anyone out in TCP land ever taken the Myers-Briggs >> Type Indicator test?" >> -- Beth Agnew Catch the Buzz: http://bethbuzz.blogspot.com STC Presentation archived at: http://www.301url.com/podcasting Pro

[TCP] High Tech Management

2007-11-26 Thread Beth Agnew
any role models with integrity, good values, commitment, and ability to inspire their staff. Is the quality of management improving, or is it one more thing that no one has time for anymore? --Beth Beth Agnew, Professor, Technical Communication Seneca C

Re: [TCP] Response from Adobe** RE: Upgrade Anger to Tech CommSuite.

2007-11-14 Thread Beth Agnew
you don't like it go somewhere else" attitude that seems to be so pervasive. It's basically stating we don't care about you and we don't want to make any effort to solve your problem. -- Beth Agnew Professor, Technical Communication Seneca College of Applied Arts &am

Re: [TCP] How long should a resume be?

2007-08-03 Thread Beth Agnew
x27;s good qualities, but first I have to see the resume. And anytime I'm in a position to have an opening, it usually means that I'm really short of spare time to read many resumes. Sucks, doesn't it? Gene Kim-Eng - Original Message - From: "Beth Agnew" <[EMAI

Re: [TCP] How long should a resume be?

2007-08-03 Thread Beth Agnew
[TCP] How long should a resume be? Beth Agnew wrote: > I have sent some crazy resumes -- and they have been a > good filter. If you don't like my approach to a resume, you sure as heck are > not the kind of employer I'd want to work for. Saves us both a lot of time. Unfortunately

Re: [TCP] question about another freelancer site

2007-08-02 Thread Beth Agnew
It's scandalous, but a LOT of people are writing for $1-$2 an hour and even much less. Some internet marketers I know are getting batches of articles written for $35.00 per 100. This is very typical of these freelance sites, like GetAFreelancer, Rentacoder, Elance, and Guru.com. Of course the qua

Re: [TCP] How long should a resume be?

2007-08-02 Thread Beth Agnew
Someone once said, "Length like a mini-skirt -- short enough to get people's attention, long enough to cover the essentials." :-) I am not at all ashamed of my 7-page resume. All it does, anyway, is prove I've applied for the right job. The cover letter, to me, is the most important part of any jo

Re: [TCP] STC Conference this past week

2007-05-18 Thread Beth Agnew
'd be able to attend. Turns out, I was right. Life got in the way this year. :-) --Beth Beth Agnew Professor, Technical Communication Seneca College of Applied Arts and Technology 416-491-5050 x3133 -Original Message- From: [EMAIL PROTECTED] For those of you who weren't a

Re: [TCP] Docs as Sales Tools [was Creeping Deadlines]

2007-01-11 Thread Beth Agnew
dures, maintain and update the solution, change > your routine or environment to fit the solution) is not an ideal > solution. No one wants that. We take this as normal because it's > common, but it certainly doesn't mean it's correct. > > On 1/11/07, Beth Agnew <[EMAI

Re: [TCP] Creeping Deadlines

2007-01-11 Thread Beth Agnew
And that, my friends, is the way it's _supposed_ to work. Not to be too maudlin, but days in a working environment like that are what a techwriter lives for. If that situation doesn't exist in your company, why doesn't it? What have you been doing to try to influence the situation toward that i

Re: [TCP] Creeping Deadlines

2007-01-11 Thread Beth Agnew
Documentation is a great sales tool. I've worked for software companies that had a long sales cycle and individual sales in the hundreds of thousands and upward. One of the first things the technical buyers want to see is documentation. When the sales people can slap a hefty and well-written ma

Re: [TCP] Creeping Deadlines

2007-01-10 Thread Beth Agnew
There's nothing to say that TWs can't do some outreach. Create a Lunch N Learn session on What A Technical Writer Does. Write an article for your company newsletter about what it is you do. It's also an opportunity to provide info on what the ideal process is for a TW. Hold a Managers' Briefing

Re: [TCP] Creeping Deadlines

2007-01-10 Thread Beth Agnew
Yes, when we start acting like the other groups in the company who engender the respect they deserve, we begin to enjoy the same benefits. I tell my students that we are more important to our employers than they realize. This is not just a TW's egocentric view of the importance of our function.

Re: [TCP] Creeping Deadlines

2007-01-10 Thread Beth Agnew
"Like everyone else" is the key. Why are documentation groups consistently treated as afterthoughts in so many organizations? If we approach projects in the same way as everyone else, with plans, project schedules, milestones and deadlines, reviews, and management of scope, we should be given t

Re: [TCP] Creeping Deadlines

2007-01-10 Thread Beth Agnew
cision of what they think is best from > the product perspective. I then expect each department to speak up if > it is an issue that cannot be satisfied. > > --- Beth Agnew <[EMAIL PROTECTED]> wrote: > >> Yes, and our managers are supposed to consult with us, the

Re: [TCP] Creeping Deadlines

2007-01-10 Thread Beth Agnew
Yes, and our managers are supposed to consult with us, the experts, regarding anything related to our areas of responsibility. Good managers know what it is we do, how we go about it, and what things are likely to be issues for us. A manager who just agrees to changes without considering the im

Re: [TCP] Creeping Deadlines

2007-01-10 Thread Beth Agnew
gt; > One example of pulling a Scottie. > > If your development process is *predictably* immature, you can use > automations to make your job easier and more accurate. A win-win. > > Cheers, > > Sean > > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL

Re: [TCP] Creeping Deadlines

2007-01-10 Thread Beth Agnew
I agree with Tom. Every time someone changes a deadline or the major parameters of a job on me, I give them some consequences that make them think twice about doing it again. I always display a positive attitude "Sure, I can do that for you" but there is a cost "but we'll have to send the manua

Re: [TCP] Indexing

2006-12-12 Thread Beth Agnew
I think any lengthy reference manual or instructional/informational publication should have an index. Even if the TOC is detailed and thorough, an Index serves other functions. It can help someone make a decision about buying the product (or the book). When people scan manuals, they flip from the b

Re: [TCP] Management

2006-12-05 Thread Beth Agnew
I dunno. My vision of management roll is pretty much standing on the deck of a ship in a storm and trying to keep your footing. Thinking of it as a funny kind of cow flop works, too. :-) It might be a typo but the analogies are pretty accurate! Brierley, Sean wrote: > LOL. > > Role, yes. Shees

Re: [TCP] Management

2006-12-05 Thread Beth Agnew
I have been supervising high school interns doing I3D project > work. If we reach a point of hiring people to do I3D work, I'd enjoy > managing that group. > > You? :) -- Beth Agnew Catch the Buzz: http://bethbuzz.blogspot.com STC Presentation archived at: http://www.301url.c

Re: [TCP] Wii Safety Manual

2006-12-04 Thread Beth Agnew
ace. Wade Courtney wrote: > http://gizmodo.com/gadgets/home-entertainment/the-japanese-wii-safety-manual-is-crazy-219119.php > -- Beth Agnew Professor, Technical Communication Seneca College of Applied Arts & Technology Toronto, ON 416.491.5050 x3133 http://w

Re: [TCP] Painful

2006-12-01 Thread Beth Agnew
I would say that it isn't task-based at all. The AF info Dana mentioned is simply a feature. Even in feature-based documentation would it kill them to add enough information that one could figure out why/when one would use that feature? Give people context, as well as procedures and reference m

Re: [TCP] numbering tables and figures

2006-12-01 Thread Beth Agnew
I number figures and tables when there are more than about half a dozen, and when there is a likelihood that readers will want to find specific illustrations or tables and refer to them later. If it's just screen shot after screen shot I don't use figure numbering or even titles. A(n) LOF or LOT c

Re: [TCP] Painful

2006-12-01 Thread Beth Agnew
It's a curse. :-) Yelling out typos seen while driving is one of my worst habits, so my son who often rides with me claims. My favorite calendar is the 365 Stupidest Things Anyone Ever Said. Gotta have one of those on the desk every year. --Beth -Original Message- From: [EMAIL PROTECTED]

Re: [TCP] FAQs

2006-12-01 Thread Beth Agnew
ently >> committed user mistakes"--I just didn't call it that on the >> website. Catch the Buzz: http://bethbuzz.blogspot.com STC Conference presentation archive: http://www.301url.com/podcasting Beth Agnew Professor, Technical Communication Seneca Colleg

Re: [TCP] How would you express uncertainty in documentation?

2006-11-28 Thread Beth Agnew
I don't think the TW is necessarily to blame. It's a case of a little information being dangerous. The little information is that some printers ship with a USB cable included. The reality is that many do not; depends on the OEM deal, region, and so on. It also could have been one of those decis

Re: [TCP] Hello

2006-11-14 Thread Beth Agnew
teresting things. Feel free to google me (almost all those results are me) or check out my links. --Beth -- Beth Agnew Catch the Buzz: http://bethbuzz.blogspot.com STC Presentation archived at: http://www.301url.com/podcasting Professor, Technical Communication Seneca College of Applied Arts & T