Thanks Jann, let us know how it goes now that you have an official
ticket...
Abraham, is it usually a couple days from when the email is received
or from the successful creation of a ticket?
Jeff
On Jun 1, 12:01 pm, Abraham Williams 4bra...@gmail.com wrote:
Processing for XAuth is usually
On Tue, Jun 1, 2010 at 10:06, jsleuth jsle...@gmail.com wrote:
Abraham, is it usually a couple days from when the email is received
or from the successful creation of a ticket?
They should both happen within minutes of each other so my answer is yes.
Abraham
--
Abraham Williams | Developer
Well played. :-) However, I fear the issue I'm facing is that no
service ticket is being created when I submit my request-- the
twitter ticket system says that I do not have access to request my
ticket (and that it 'may' have been deleted). Is a ticket
automatically created when I send an
Really good question!
Maybe there should be a diff way to request access, like a separate category in
the why are you contacting us drop-down on the support ticketing system.
Just a thought.
J
On Jun 1, 2010, at 12:55 PM, jsleuth wrote:
Well played. :-) However, I fear the issue I'm
Yeah, Jann, exactly. Something along those lines would be great. At
least I wouldn't be flooding their inbox with redundant requests out
of concern that my request went into a black hole...
JS
On Jun 1, 4:00 pm, Jann Gobble janngob...@gmail.com wrote:
Really good question!
Maybe there
Hey Everyone!
We know there are some issues with tickets right now -- they aren't being
lost, but the conversion to our new version of the help center has not been
without some hiccups. We have a very large backlog of xAuth requests right
now and only very few resources available to process the
Taylor,
I only see the second one.
The first: 1008949 is lost in the ether. Again, here is the issue: We email a
request to api@ from whatever email address.. A support request confirmation
comes back to us with a link that forces us to log in. When we log in, ticket
searches are limited
Thanks for the feedback Taylor.
None of the ticket numbers for my submissions appear on that page
(#1007543, #1009988, #1013602).
To clarify what we should expect: Our email requests for xAuth
permissions have generated tickets (even if we can't see or access
them) that will be responded to as
I'll see what I can do about getting the other ticket assigned correctly --
As a general rule/advice, always send your support requests to
a...@twitter.com from the email address of the account associated with the
applications you are trying to whitelist -- for this reason, among others
(it makes
On Tue, 1 Jun 2010 13:08:12 -0700
Taylor Singletary taylorsinglet...@twitter.com wrote:
Hey Everyone!
We know there are some issues with tickets right now -- they aren't
being lost, but the conversion to our new version of the help center
has not been without some hiccups. We have a very
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