Re: [Ubnt_users] AC rocket dish jumpers

You had units arrive without cable assemblies as well? Ping us off-list and will get you taken care of. Thanks, Ben On Thu, Sep 6, 2018 at 2:35 PM, Clay Stewart wrote: > Many, perhaps 10-12 units so far. Has caused big issues. Just had to send > a tower crew back out to complete an install by

Re: [Ubnt_users] Ubiquiti commitment to WISPs

en as a small wisp > we stock 5 packs for all our usage. Why would any wisp request a 2 pack > for that? > > And yes, when I found that the new PB 2 ACs that just arrived came in 2 > packs I cancelled my order. > > > *From:* Ben Moore via Ubnt_users > *Sent:* Monday, Augu

Re: [Ubnt_users] Ubiquiti commitment to WISPs

Hi Steve - No question the 2-pack was poor decision. This was never designed for retail, but can definitely see it looks like it with the packaging. The 2-pack was due to many using for quick ptp links with their WISP. Had a lot of request for selling as singles or 2-pack for this purpose. The

Re: [Ubnt_users] UBNT Why are you shipping me air?

you Thank you > > Now can we work towards 10 packs? > Also, since we will be replacing PBE –5 with ACs for which we only need > the radio, can you sell the radios by themselves in 10 packs? > > > *From:* Ben Moore via Ubnt_users > *Sent:* Friday, May 25, 2018 3:34 PM &

Re: [Ubnt_users] UBNT Why are you shipping me air?

Agree, hear you loud and clear...These are being moved ASAP to 5-pack. Unfortunately will take a couple of months to get into channel, but this has already been implemented. On Fri, May 25, 2018 at 4:21 PM, Kees H. wrote: > > > Why oh why? > > Just ordered 10 PBE-5AC-GEN2-US UBNT Powerbeam M5 G

Re: [Ubnt_users] AF5x radio on dishes

link gave up bought AF5 and they don't work very well >> for 9.2 mile link >> either getting better performance from the R5C Gen 2s >> Have a 19.6 mile link with AF5U that sucks (-76 to -77) and the >> 2 foot dishes next to them with R5C Gen 2 out perform the AFs >

Re: [Ubnt_users] AF5x radio on dishes

es next to them with R5C Gen 2 out perform the AFs > > hands down RF (-56 to -60) and data > > But been told by support it's "Thermal Ducting" 20 dB difference > > units 10 feet from each other on same tower same elevation > > On 10/21/2017 2:43 PM, Ben Moor

Re: [Ubnt_users] AF5x radio on dishes

Have you discussed with support? You had them installed, but they never linked up? Thanks, Ben On Sat, Oct 21, 2017 at 1:40 PM, Mitch wrote: > LOL > > I have two AF5xs that I have never gotten to link up or pass traffic > > no matter what I have done and looking they are out of warranty > > LM

Re: [Ubnt_users] Edgerouter Infinity ? Feedback ?

There is no bad and there is no ugly? ;) That help? Ben On Wed, Aug 9, 2017 at 3:33 PM, Faisal Imtiaz wrote: > Hello, > > Anyone playing / testing Edgerouter Infinity ? > > I would love to get some feedback.. the good the bad and the ugly ! > > > Thanks. > > Faisal Imtiaz > Snappy Internet & T

Re: [Ubnt_users] AF11x Type N Jumpers

Hi Jesus - Where are you trying to purchase? Thanks, Ben > On May 10, 2017, at 8:38 AM, Jesus Gonzalez wrote: > > Hi All, > > Anybody have any idea when Ubiquity will have their 2ft antennas available > for AF-11x radios?? > > Kind Regards, > > Jesus Gonzalez > www.inovadata.net > >> On

Re: [Ubnt_users] AF11x Type N Jumpers

Hi Jesse - These were supposed to be included with antennas, but looks like some 3rd party antennas have decided not to include. We are getting cables setup in system now and getting stock to distributors. They will start shipping to distributors this month. Thanks, Ben On Wed, May 10, 2017 at

Re: [Ubnt_users] 10Gb router and OLT?

Hi Brett - Go ahead and shoot me an email. Thanks, Ben On Wed, May 3, 2017 at 7:43 AM, Brett A Mansfield < li...@silverlakeinternet.com> wrote: > I would if this was a technical question, but it's not. The beta forum is > also an open forum for those that have access to the beta, which can be >

Re: [Ubnt_users] UBNT new Firmware

Good feedback guys...sent to team. Thanks, Ben > On Mar 25, 2017, at 4:55 PM, Chris Soiles wrote: > > I wish the saved configuration when you upload it to a radio kept the > activation info for UNII > > Sent from iPhone 6S Plus > > Chris Soiles > Owner > Rio Cities > csoi...@riocities.net >

Re: [Ubnt_users] bracket for omni amo-2g13

Can you advise who said we can't ship? Please forward email to me. Thanks, Ben On Fri, Mar 24, 2017 at 12:59 PM, Kevin Wetzel wrote: > That's just lovely that we can't get support from the vendor when needed. > Make's me really want to consider switching. I emailed a locate request and > am st

Re: [Ubnt_users] FW: Ubiquiti Networks, Inc.: Invoice #To Be Generated

t the way it was presented to me >> by my staff but to be fair, I’ll confirm it in the morning. Thanks for >> following up. >> >> >> >> Rory >> >> >> >> *From:* ubnt_users-boun...@wispa.org [mailto:ubnt_users-boun...@wispa.org] >&g

Re: [Ubnt_users] FW: Ubiquiti Networks, Inc.: Invoice #To Be Generated

ning. Thanks for > following up. > > > > Rory > > > > *From:* ubnt_users-boun...@wispa.org [mailto:ubnt_users-boun...@wispa.org] > *On Behalf Of *Ben Moore via Ubnt_users > *Sent:* Saturday, February 25, 2017 10:39 AM > *To:* Ubiquiti Users Group > > *Sub

Re: [Ubnt_users] FW: Ubiquiti Networks, Inc.: Invoice #To Be Generated

So, just to make clear here...There isn't a new policy that has been put into place. The unit that was being submitted was out of warranty period. According to RMA team there were 2 RMA's submitted on February 6th and 1 was for out of warranty product (this is where proof of purchase must have co

Re: [Ubnt_users] FW: Ubiquiti Networks, Inc.: Invoice #To Be Generated

Was this one rejected? James - can you check on this one and see what issue is? On Thu, Feb 23, 2017 at 9:25 PM, Rory Conaway wrote: > Here is one we submitted last week for example. > > > > Rory > > > > *From:* UBNT RMA [mailto:r...@ubnt.com] > *Sent:* Thursday, February 23, 2017 5:33 PM > *To

Re: [Ubnt_users] Really liking that new return policy

Rory - had support/RMA team check and they don't see an open ticket from you. Do you have ticket number we can check? On Thu, Feb 23, 2017 at 6:17 PM, Ben Moore wrote: > Is this direct with UBNT RMA? Or handling through a distributor? > > On Thu, Feb 23, 2017 at 5:52 PM, Josh Luthman > wrote:

Re: [Ubnt_users] Really liking that new return policy

Is this direct with UBNT RMA? Or handling through a distributor? On Thu, Feb 23, 2017 at 5:52 PM, Josh Luthman wrote: > Streakwave started it. > > Double Radius I think does? > > Josh Luthman > Office: 937-552-2340 <(937)%20552-2340> > Direct: 937-552-2343 <(937)%20552-2343> > 1100 Wayne St > S

Re: [Ubnt_users] Really liking that new return policy

Hi Rory - Sorry, not sure what you are referring to here? Can you email me what issue is? RMA turnaround should be much faster. thanks, ben On Thu, Feb 23, 2017 at 5:34 PM, Rory Conaway wrote: > Have to pull receipts for every device we sold that was defective, then > have to wait at least a

Re: [Ubnt_users] UBNT Frills over function? (warning

Who is this and what have you done with Josh Luthman?? ;) HAHA. Thanks, Ben On Thu, Feb 23, 2017 at 8:59 AM, Josh Luthman wrote: > James, > > This looks absolutely phenomenal!!! > > >The UMobile app communicates with airMAX devices over HTTP(S), so the > UMobile app requires access to the devi

Re: [Ubnt_users] UBNT Frills over function? (warning

> >> Thanks Ben, we appreciate it! >> >> On Wed, Feb 22, 2017 at 7:03 PM, Ben Moore via Ubnt_users < >> ubnt_users@wispa.org <mailto:ubnt_users@wispa.org>> wrote: >> >> Good points. The NanoBridge definitely is one that should hav

Re: [Ubnt_users] UBNT Frills over function? (warning

biquiti actually try replacing a > feed horn on a Nanobridge prior to product release? > > James Wilson wrote: > > Make them go out in the field and do an install! :) > > > > These things were brought up in the beta forum... > > > > On Feb 22, 2017 6:53 PM, "B

Re: [Ubnt_users] UBNT Frills over function? (warning

Appreciate the feedback guys. Will pass on to the developers. This will be addressed. Some changes needed to be made as new features and products are being added. Will forward... Thanks, Ben On Wed, Feb 22, 2017 at 3:25 PM, James Wilson wrote: > I agree, the new look is much more difficult

Re: [Ubnt_users] replacing rocket w/sector antenna AP

Let me check on this :). Let me get update from SW team. Thanks, Ben > On Jan 31, 2017, at 8:03 AM, Steve Barnes wrote: > > They may monitor the list but Multiple SSID is not something they even hear > the need for when you talk to them in person. I personally have asked the > staff for this

Re: [Ubnt_users] Replacing a PBE-5AC with AF5x

;) On Fri, Jan 20, 2017 at 1:18 PM, Sam Morris wrote: > Ben, please ignore the email I just sent you. :) > > > On 1/20/2017 2:15 PM, Ben Moore via Ubnt_users wrote: > > Adding Salvador ;) > > > > On Fri, Jan 20, 2017 at 1:12 PM, Sam Morris > <mailto:w...

Re: [Ubnt_users] Replacing a PBE-5AC with AF5x

Adding Salvador ;) On Fri, Jan 20, 2017 at 1:12 PM, Sam Morris wrote: > I guess no one likes my new thread, so I'll copy/paste the information > into here. :) > > I received some AF-5x radios. When I checked the firmware version I saw > they were v3.2.1 Build number 28885. On one of them I "upda

Re: [Ubnt_users] New UBNT device

ll day with this as the > info is just pictures with blurbs. > > Jan V > > On 11/08/2016 07:31 AM, Ben Moore via Ubnt_users wrote: > > We can always make it more vague... ;) What questions do you have on it? > > On Tue, Nov 8, 2016 at 7:51 AM, Jan-OOLLC > wrote:

Re: [Ubnt_users] New UBNT device

a Ubnt_users wrote: > > +1 for in-law approved > > On Nov 7, 2016 10:15 PM, "Ben Moore via Ubnt_users" > wrote: > >> Funny how we all get the in-laws of our backs first ;) >> >> On Mon, Nov 7, 2016 at 9:12 PM, Brandon Gilles >> wrote: >>

Re: [Ubnt_users] New UBNT device

Funny how we all get the in-laws of our backs first ;) On Mon, Nov 7, 2016 at 9:12 PM, Brandon Gilles wrote: > Me too. The in-laws have finally stopped complaining about their WiFi. > :-) > > On Mon, Nov 7, 2016 at 8:38 PM, Ben Moore via Ubnt_users < > ubnt_users@wispa.or

Re: [Ubnt_users] New UBNT device

Yes ;) Love mine ;) On Mon, Nov 7, 2016 at 8:33 PM, RickG wrote: > Well, has anyone tried these yet? > > On Tuesday, May 31, 2016, Steve Barnes wrote: > >> https://amplifi.com/ was what I was looking for. >> >> >> >> *Steve Barnes* >> >> GM >> >> *PCSWIN.COM * >> >> >> >> *F

Re: [Ubnt_users] NB22's getting scarce

gt; > *From:* ubnt_users-boun...@wispa.org [mailto:ubnt_users-boun...@wispa.org] > *On Behalf Of *Ben Moore via Ubnt_users > *Sent:* Wednesday, September 14, 2016 4:11 PM > *To:* Ubiquiti Users Group > *Subject:* Re: [Ubnt_users] NB22's getting scarce > > > > Found him:

Re: [Ubnt_users] NB22's getting scarce

Found him: http://www.seattletimes.com/sports/seahawks/ldquoseahawksrdquo-fan-survives-a-night-out-in-new-orleans/ ;) AC units are arriving now. All units being sent via air expedited. Thanks, Ben On Wed, Sep 14, 2016 at 5:08 PM, Stuart Pierce wrote: > How about the AC stuff, just think if

Re: [Ubnt_users] NB22's getting scarce

Also, if you need more NB-5G22's, there are close to 10k in stock and ready, just let me know where you want to ship ;) On Wed, Sep 14, 2016 at 4:55 PM, Ben Moore wrote: > Hi Forbes - > > How about the PBE-M5-300? > > Thanks, > Ben > > On Wed, Sep 14, 2016 at 4:54 PM, Forbes Mercy wrote: > >> D

Re: [Ubnt_users] NB22's getting scarce

Hi Forbes - How about the PBE-M5-300? Thanks, Ben On Wed, Sep 14, 2016 at 4:54 PM, Forbes Mercy wrote: > Despite the best efforts of Ubiquiti to get me to throw out a couple > thousand NanoBridge CPE and buy AC’s I still run over 200 AP’s that use EOL > equipment. We use NanoBeams now for the

Re: [Ubnt_users] kudos to ubnt - rma

t; Manager: Oregon Online, LLC > > PO Box 71, Coquille, OR 97423 > > Office: 541-435-0509, Cell: 541-404-7001 > > > > On 08/10/2016 09:24 AM, Ben Moore via Ubnt_users wrote: > > Hi Jan - > > Can you send me some examples of this? This should not be happening. We

Re: [Ubnt_users] kudos to ubnt - rma

one an RMA to be honest. > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > On Wed, Aug 10, 2016 at 2:06 PM, Ben Moore via Ubnt_users < > ubnt_users@wispa.org> wrote: > >> Message received lou

Re: [Ubnt_users] kudos to ubnt - rma

RickG wrote: > +1 Ben! What's funny is UBNT requests we not send RMA's with peanuts! > > On Wed, Aug 10, 2016 at 12:43 PM, Ben Moore via Ubnt_users < > ubnt_users@wispa.org> wrote: > >> I am not a fan of the packing peanuts either ;) We will find better >>

Re: [Ubnt_users] kudos to ubnt - rma

> > Shawn C. Peppers > Video Direct Satellite & Entertainment > 866-680-8433 Toll Free > 480-287-9960 Fax > http://www.video-direct.tv > > On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users < > ubnt_users@wispa.org> wrote: > > Hi Jan - > > Can you se

Re: [Ubnt_users] kudos to ubnt - rma

Hi Jan - Can you send me some examples of this? This should not be happening. We make it a point to have the RMA process be as smooth as possible, so if this is not happening, please send to me off-list and will look into this and have it improved. Thanks, Ben On Wed, Aug 10, 2016 at 10:01 AM,

Re: [Ubnt_users] ES-16-SG

Router > in the works? > > Thank you, > Brett A Mansfield > > On Aug 2, 2016, at 7:19 PM, Ben Moore via Ubnt_users > wrote: > > These will be officially announced on Wed/Thurs. we have started shipping > to distributors so should be 1-2 weeks until start receiving. >

Re: [Ubnt_users] ES-16-SG

These will be officially announced on Wed/Thurs. we have started shipping to distributors so should be 1-2 weeks until start receiving. Thanks, Ben > On Aug 3, 2016, at 1:48 AM, Brett A Mansfield > wrote: > > It is XG. I fat fingered the keyboard. > > Thank you, > Brett A Mansfield > >> On

Re: [Ubnt_users] [WISPA Members] UBNT does it again New Prism - Missing Frequencies

Hi Tom - Let me look into this...Will get response ASAP. Thanks, Ben On Tue, Jul 12, 2016 at 4:52 PM, Tom Fadgen wrote: > > I was happy to finally get in the AC Prism in today. Before I ordered > I checked and saw UNII 1 and 2 were activated in the latest firmware > but NO only the upper frequ