Hi Jan - Can you send me some examples of this? This should not be happening. We make it a point to have the RMA process be as smooth as possible, so if this is not happening, please send to me off-list and will look into this and have it improved.
Thanks, Ben On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC <j.vank...@oregononline.net> wrote: > Our local supply chain is 2 days away, even when paying for next day it > still takes 2. We don't use Amazon except for emergencies and since most > of the supply chains I've used in the past use a ubnt warehouse which then > sends out 6 or more months old product. Stuff we use a lot of, I have to > keep in stock. You can't expect customers to have to wait for service, not > tolerable. The RMA that didn't happen had a test date of February 2016, > unit tossed into recycle bin. > > Jan V > > On 08/10/2016 04:14 AM, Tim wrote: > > Off topic a bit: > > We purchase from a local supply house. > Provides a local inventory for us. > > Do not favor Amazon approach. > > You pay a small premium but the benefits are great in supporting a local > supply chain that is willing to work with you. > > > > *Sent from my Verizon Wireless 4G LTE DROID* > > > Jan-OOLLC <j.vank...@oregononline.net> <j.vank...@oregononline.net> wrote: > > I think I'll not bother with RMA as ubnt requires too much BS to jump > through. Had an airrouter HP fail same day installed and description of > failure was not adequate enough for them ( burned-up, too hot to touch, not > working). I'm a one man show and don't have hours of free time to satisfy > them. For stuff under $70 it's not worth my time to spend additional hours > jumping through hoops after already spending money on truck rolls. They > know I'm a wisp with spare parts in a stockroom and yet they treat me like > a onetime user with nothing better to do than game them. I would go to a > new vendor if it would be worth the cost and effort. It's not worth the > aggravation > > Jan V > > On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote: > > > So we were all over this prism line before it was really the prism line > (mainly cause i've been drooling since seeing the prism demo in vegas last > year) we had purchased several AC radios (and a few AC light radios) to > test with. Had a hard time finding them around may - so i actually tried > Amazon. > > Found several there - but apparently they were older units. > > We attempted to install one but it had the "flash memory failure" the day > we got it out of the box. > > Attempted to RMA it - the date code was so old they denied the RMA. > > So I looked up our amazon receipt, resubmitted the RMA (again - purchased > from Amazon in like May) - and attached the invoice with the RMA submission. > > UBNT approved the RMA. > > I know I've seen complaints about "shelf life" of ubnt gear in the past > and denied RMA's. I don't think I've submitted an RMA in quite some time > since all of that. Happy to see UBNT heard us and addressed that. > > Long live UBNT! > > Thanks > > > > > _______________________________________________ > Ubnt_users mailing > listUbnt_users@wispa.orghttp://lists.wispa.org/mailman/listinfo/ubnt_users > > > > > _______________________________________________ > Ubnt_users mailing > listUbnt_users@wispa.orghttp://lists.wispa.org/mailman/listinfo/ubnt_users > > > > _______________________________________________ > Ubnt_users mailing list > Ubnt_users@wispa.org > http://lists.wispa.org/mailman/listinfo/ubnt_users > >
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