Message received loud and clear! ;) Will get this transitioned. FYI - We will not turn down your RMA for using peanuts. Like I said, I think we try and be very accommodating with the RMA's. Let us know if there are issues you are facing.
Thanks, Ben On Wed, Aug 10, 2016 at 11:44 AM, RickG <rgunder...@gmail.com> wrote: > +1 Ben! What's funny is UBNT requests we not send RMA's with peanuts! > > On Wed, Aug 10, 2016 at 12:43 PM, Ben Moore via Ubnt_users < > ubnt_users@wispa.org> wrote: > >> I am not a fan of the packing peanuts either ;) We will find better >> solution here. >> >> Thanks, >> Ben >> >> On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers < >> videodirectwispal...@gmail.com> wrote: >> >>> I have zero problems with RMA at ubnt, im not sure what happen but i >>> cant remember one time i have had problem getting a warranty swap >>> completed. >>> >>> I do on the other hand think its funny that they don't want you to send >>> your product back in packing peanuts but turn around send the product back >>> to you in packing peanuts. >>> >>> I have hate for packing peanuts. >>> >>> Shawn C. Peppers >>> Video Direct Satellite & Entertainment >>> 866-680-8433 Toll Free >>> 480-287-9960 Fax >>> http://www.video-direct.tv >>> >>> On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users < >>> ubnt_users@wispa.org> wrote: >>> >>> Hi Jan - >>> >>> Can you send me some examples of this? This should not be happening. >>> We make it a point to have the RMA process be as smooth as possible, so if >>> this is not happening, please send to me off-list and will look into this >>> and have it improved. >>> >>> Thanks, >>> Ben >>> >>> On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC <j.vank...@oregononline.net> >>> wrote: >>> >>>> Our local supply chain is 2 days away, even when paying for next day it >>>> still takes 2. We don't use Amazon except for emergencies and since most >>>> of the supply chains I've used in the past use a ubnt warehouse which then >>>> sends out 6 or more months old product. Stuff we use a lot of, I have to >>>> keep in stock. You can't expect customers to have to wait for service, not >>>> tolerable. The RMA that didn't happen had a test date of February 2016, >>>> unit tossed into recycle bin. >>>> >>>> Jan V >>>> >>>> On 08/10/2016 04:14 AM, Tim wrote: >>>> >>>> Off topic a bit: >>>> >>>> We purchase from a local supply house. >>>> Provides a local inventory for us. >>>> >>>> Do not favor Amazon approach. >>>> >>>> You pay a small premium but the benefits are great in supporting a >>>> local supply chain that is willing to work with you. >>>> >>>> >>>> >>>> *Sent from my Verizon Wireless 4G LTE DROID* >>>> >>>> >>>> Jan-OOLLC <j.vank...@oregononline.net> <j.vank...@oregononline.net> >>>> wrote: >>>> >>>> I think I'll not bother with RMA as ubnt requires too much BS to jump >>>> through. Had an airrouter HP fail same day installed and description of >>>> failure was not adequate enough for them ( burned-up, too hot to touch, not >>>> working). I'm a one man show and don't have hours of free time to satisfy >>>> them. For stuff under $70 it's not worth my time to spend additional hours >>>> jumping through hoops after already spending money on truck rolls. They >>>> know I'm a wisp with spare parts in a stockroom and yet they treat me like >>>> a onetime user with nothing better to do than game them. I would go to a >>>> new vendor if it would be worth the cost and effort. It's not worth the >>>> aggravation >>>> >>>> Jan V >>>> >>>> On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote: >>>> >>>> >>>> So we were all over this prism line before it was really the prism line >>>> (mainly cause i've been drooling since seeing the prism demo in vegas last >>>> year) we had purchased several AC radios (and a few AC light radios) to >>>> test with. Had a hard time finding them around may - so i actually tried >>>> Amazon. >>>> >>>> Found several there - but apparently they were older units. >>>> >>>> We attempted to install one but it had the "flash memory failure" the >>>> day we got it out of the box. >>>> >>>> Attempted to RMA it - the date code was so old they denied the RMA. >>>> >>>> So I looked up our amazon receipt, resubmitted the RMA (again - >>>> purchased from Amazon in like May) - and attached the invoice with the RMA >>>> submission. >>>> >>>> UBNT approved the RMA. >>>> >>>> I know I've seen complaints about "shelf life" of ubnt gear in the past >>>> and denied RMA's. I don't think I've submitted an RMA in quite some time >>>> since all of that. Happy to see UBNT heard us and addressed that. >>>> >>>> Long live UBNT! >>>> >>>> Thanks >>>> >>>> >>>> >>>> >>>> _______________________________________________ >>>> Ubnt_users mailing >>>> listUbnt_users@wispa.orghttp://lists.wispa.org/mailman/listinfo/ubnt_users >>>> >>>> >>>> >>>> >>>> _______________________________________________ >>>> Ubnt_users mailing >>>> listUbnt_users@wispa.orghttp://lists.wispa.org/mailman/listinfo/ubnt_users >>>> >>>> >>>> >>>> _______________________________________________ >>>> Ubnt_users mailing list >>>> Ubnt_users@wispa.org >>>> http://lists.wispa.org/mailman/listinfo/ubnt_users >>>> >>>> >>> _______________________________________________ >>> Ubnt_users mailing list >>> Ubnt_users@wispa.org >>> http://lists.wispa.org/mailman/listinfo/ubnt_users >>> >>> >> >> _______________________________________________ >> Ubnt_users mailing list >> Ubnt_users@wispa.org >> http://lists.wispa.org/mailman/listinfo/ubnt_users >> >> > > > -- > -RickG KyWiFi >
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