RE: [WIRELESS-LAN] Measuring User Experience

@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] Measuring User Experience I must say many staff aren't much better than the students at reporting issues. Often going through upper management before lodging a ticket. Reminds me of rant I saw on redit the other day stating he got a petition to fix wireless from

Re: [WIRELESS-LAN] Measuring User Experience

stituent Group Listserv >[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Jason Cook >Sent: Thursday, October 22, 2015 7:30 PM >To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU >Subject: Re: [WIRELESS-LAN] Measuring User Experience > >I must say many staff aren't much better than

Re: [WIRELESS-LAN] Measuring User Experience

On Thu Oct 22 2015 12:15:09 CDT, Jeffrey D. Sessler wrote: > > The difficulty with wireless is that even when the problem is the client, you > still get the blame. Oh that's just a given. :) The large majority of the problems that ever end up escalating all the way

Re: [WIRELESS-LAN] Measuring User Experience

Have an open student forum, perhaps done in conjunction with your student government. I find this the best way to get feedback, then follow it up with a basic survey (not more than 10 questions), and have an incentive tied to completion of the survey e.g. Free printing block, free coffee (we

Re: [WIRELESS-LAN] Measuring User Experience

Hmm. What data do you have? User authentication time stamps could help you find frustrating re-authentications. Association logs could describe how users are or aren't roaming successfully. DHCP logs could show whether or not users are having sessions interrupted while roaming. Signal/noise

Re: [WIRELESS-LAN] Measuring User Experience

So if a large majority of the problems are driver issues, then is there something at the tier 1 level (or before) that could be done to reduce the number of these tickets being escalated? On our campus, we now have a 1st-year bootcamp that’s part of orientation, and a team of students assists

RE: [WIRELESS-LAN] Measuring User Experience

: Friday, 23 October 2015 12:32 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] Measuring User Experience My experience these last few years has been exactly this: students do not open tickets. My best luck has been having the help desk monitor twitter, especially the college

Re: [WIRELESS-LAN] Measuring User Experience

oup Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Pete Hoffswell Sent: Thursday, October 22, 2015 8:52 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> Subject: Re: [WIRELESS-LAN] Measuring User Experience I pretty much measure this by

Re: [WIRELESS-LAN] Measuring User Experience

Others have already covered most of the same ground I would on collecting SNMP data sets and actively looking where users are stubbornly sulking ("why didn't anyone fix this problem I didn't tell anyone about!?"), but if you have at least a little budget and some time you could put a decent

Re: [WIRELESS-LAN] Measuring User Experience

- Original Message - From: "Philippe Hanset" <phan...@anyroam.net> To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Sent: Thursday, October 22, 2015 7:43:31 AM Subject: Re: [WIRELESS-LAN] Measuring User Experience Matthew, Here are a few ideas (assuming that your Wi-Fi syste

RE: [WIRELESS-LAN] Measuring User Experience

et>> To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> Sent: Thursday, October 22, 2015 7:43:31 AM Subject: Re: [WIRELESS-LAN] Measuring User Experience Matthew, Here are a few ideas (assuming that your Wi-Fi system/Trouble Ticket system allows yo

Re: [WIRELESS-LAN] Measuring User Experience

Matthew, Here are a few ideas (assuming that your Wi-Fi system/Trouble Ticket system allows you to poll that kind of data) -HELP DESK: % of Help Desk trouble tickets related to Wireless, and type of problem -BANDWIDTH: How is your bandwidth to the Internet doing? (% Utilization, are you

Re: [WIRELESS-LAN] Measuring User Experience

ity > Division of Information Technology > Jacksonville State University > Office: 256-782-5664 > > > -- > *From: *"Philippe Hanset" <phan...@anyroam.net> > *To: *WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU > *Sent: *Thursday, October 22, 2015

RE: [WIRELESS-LAN] Measuring User Experience

Y Koh Sent: Thursday, October 22, 2015 8:56 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] Measuring User Experience On Thu Oct 22 2015 08:11:46 CDT, "Williams, Matthew" <mwill...@kent.edu> wrote: > > Thank you for the ideas, everyone. The problem that w

Re: [WIRELESS-LAN] Measuring User Experience

On Thu Oct 22 2015 08:11:46 CDT, "Williams, Matthew" wrote: > > Thank you for the ideas, everyone. The problem that we have with measuring > tickets is that our user base is more apt to complain on social media and we > simply don’t have the man-hours to scour the various

RE: [WIRELESS-LAN] Measuring User Experience

@LISTSERV.EDUCAUSE.EDU] Namens Julian Y Koh Verzonden: donderdag 22 oktober 2015 15:56 Aan: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Onderwerp: Re: [WIRELESS-LAN] Measuring User Experience On Thu Oct 22 2015 08:11:46 CDT, "Williams, Matthew" <mwill...@kent.edu> wrote: > > T

Re: [WIRELESS-LAN] Measuring User Experience

EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Pete Hoffswell Sent: Thursday, October 22, 2015 8:52 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> Subject: Re: [WIRELESS-LAN] Measuring User E