Thank you for the ideas, everyone. The problem that we have with measuring tickets is that our user base is more apt to complain on social media and we simply don’t have the man-hours to scour the various sites.
Another component that we were thinking about trying to tie into this metric is disconnects, but I can’t find a reliable report from Cisco Prime Infrastructure. At any rate, I’ll start with all of the great feedback from all of you and see where we end up. Thanks again! Respectfully, Matthew Williams Manager, Network and Telecommunications Services Kent State University Office: (330) 672-7246 Mobile: (330) 469-0445 From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Pete Hoffswell Sent: Thursday, October 22, 2015 8:52 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] Measuring User Experience I pretty much measure this by number of tickets opened for wifi issues at our support desk. It's a pretty good spot to measure "user experience". Perhaps the only spot. - Pete Hoffswell - Network Manager pete.hoffsw...@davenport.edu<mailto:pete.hoffsw...@davenport.edu> http://www.davenport.edu On Thu, Oct 22, 2015 at 8:46 AM, Matthew McFall <mmcf...@jsu.edu<mailto:mmcf...@jsu.edu>> wrote: Matthew, Another suggestion would be to do a poll/survey of the end users. Depending on the response you get, you may get some useful feedback. Matthew S. McFall Network Engineer CCNA/CCNA-Security Division of Information Technology Jacksonville State University Office: 256-782-5664<tel:256-782-5664> [http://www.jsu.edu/gem_images/jsu_it_footer.gif] ________________________________ From: "Philippe Hanset" <phan...@anyroam.net<mailto:phan...@anyroam.net>> To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> Sent: Thursday, October 22, 2015 7:43:31 AM Subject: Re: [WIRELESS-LAN] Measuring User Experience Matthew, Here are a few ideas (assuming that your Wi-Fi system/Trouble Ticket system allows you to poll that kind of data) -HELP DESK: % of Help Desk trouble tickets related to Wireless, and type of problem -BANDWIDTH: How is your bandwidth to the Internet doing? (% Utilization, are you limited for the Wi-Fi side?) -AP LOAD: What is your campus wide ratio of user/AP (theoretical campus ratio : maximum unique users per day/total number of APs, Distribution ratio: What do you observe in your system, and how many APs are not within your own requirements…) -AP DENSITY: What is your average dBm ? what do you consider to be your requirement and what % of users on APs are/are not within that limit -AP QUALITY: Then move to Jorj suggestion of measuring re-auth etc… Any other limiting factor like DHCP capacity (number of IPs) and finally, ease of configuration (number of trouble tickets related to configuration issues) Philippe Philippe Hanset www.eduroam.us<http://www.eduroam.us> On Oct 22, 2015, at 7:04 AM, Williams, Matthew <mwill...@kent.edu<mailto:mwill...@kent.edu>> wrote: I have been instructed that I need determine a metric that reasonably guestimates the end user experience of our wireless networks, without procuring a system(s) that does it. I readily admit that my head kind of exploded when this directive was given. Have any of you done this exercise or have any ideas/formulas to try to calculate something like this? Thanks for any ideas that you care to share. Respectfully, Matthew Williams Manager, Network and Telecommunications Services Kent State University Office: (330) 672-7246<tel:%28330%29%20672-7246> Mobile: (330) 469-0445<tel:%28330%29%20469-0445> ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
