Lyle,
One day I'm gonna hire you. . . . (grin!!)
I entirely agree - and since there are more aspects to this than a cat
has hair - it's high time this dude made the ISP pay their way!
Way way way back when I was taking first semester Calc, my Prof had one
simple rule: Keep It Simple, Stupid! (the famous KISS rule)
By moving STN out of the way - we eliminate a distraction. Who knows?
Maybe this guy found that one-in-a-million bug in STN?
Keeps him happy, keeps the tech-support dudes happy, and (hopefully) he
gets his e-mail fixed.
Jim
Lyle Giese wrote:
> Jim, this is an excellent suggestion. I don't always think of bypassing
> the
> STN, just to make tech support happy, but that's the way life is
> sometimes,
> but then I also know better than to tell them I am using STN.
>
> I agree that it can be an ISP problem, but as I run SMTP/POP3 servers, I
> know the security aspects of this. The other thing that can ball things
> up
> is his return address or reply to as is setup in his email client. Some
> ISP's look at that field and reject messages if they can not map that
> entry
> to one of their own customer accounts.
>
> -----Original Message-----
> From: Jim Harris [mailto:[EMAIL PROTECTED]]
> Sent: Sunday, January 07, 2001 8:05 PM
> To: [EMAIL PROTECTED]
> Subject: RE: [STN] @home mail problems...
>
>
> Simon,
>
> (I back-tracked to this message after reading Lyle's excellent reply -
> just to keep this from becoming TOO long on the page!!)
>
> IMHO - this is a provider problem. Their comment about "relaying" is
> bullshit - you are not using your own SMTP/POP server on YOUR side of
> the firewall, right? (I did not think so. . .)
>
> Try this:
>
> 1. (temporarily) ditch the STN connection. Connect "directly" as if STN
>
> had never existed in your life.
>
> 2. Try to send and receive e-mail.
>
> 3. If it fails - call your provider's tech support number and "give 'em
>
> hell Harry!" Do not - repeat - DO NOT mention STN.
>
> Most providers tech support (at least the "first line" tech support)
> have not bought their tickets for the clue train yet. . . All they know
>
> is "if the customer says this - tell them that." (Trust me on this one
> - I've done this - and you'd be AMAZED how clueless some tech support
> people are.) As soon as you mention something (that they consider)
> bizarre - they freak and bail out on you with a bullshit answer.
>
> I am quite sure that it will also fail w/o STN installed. Especially
> since you were able to get part of it working.
>
> Despite what they'd like you to believe - many provider's e-mail service
>
> leaves much to be desired. You could easily have a config issue at your
>
> end - or equally likely - they could be screwed up at THEIR end!
>
> If you call them with a "standard" configuration (something like Win98
> direct connect), they should be more reasonable.
>
> Tell us what happens!
>
> Jim
>
> Simon Benson wrote:
> > Hi there,
> >
> > Probably this question is already asked before but i don't seem to find
> > the correct answer for our problem.
> > We share an @home account with this beautifull prog called STN. All
> > works OK, BUT we are not able to send any mail anymore (never worked
> > acctually). From some ISP we can receive mail, but no reply or new mail
> > is possible. They say 'we don't relay for you' in one case. In the other
> >
> >
> > case (actual @home account) gets the messages 'no pop/smtp server
> > found'.... DNS problems????
> > Please help us out or give us directions on previous supplied answers.
> >
> > Regards,
> >
> > Simon
> > Don't forget to feed the Dolphins
>
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