This appears to be solid sales data. Bottom line- sales are being made to satisfied customers. Now if the FitChip is either:
A: decreasing your cost of business (the dollar value of time spent on fitting customers is decreased using FitChip vs conventional methods {IE: after subtracting the inital investment cost of FitCihp})
or
B: FitChip is enabling you to better fit customers resulting in less returns and additional sales are generated from those satisfied customers on a scale larger than normal (before 4/10/02)
Then that is something interesting, and from a practical viewpoint, may be the best case study to date on it.
Mark
[EMAIL PROTECTED] wrote:
In a message dated 11/9/2002 6:31:21 PM Pacific Standard Time, [EMAIL PROTECTED] writes: <snipped>
I started using Fit Chip in my retail store on 4/10/02 and just today tracked the sales thru 11/08/02 and I was amazed at the sales to return rate, especially since we tell every customer that if they are not happy we are not happy, the last thing we want is for their driver or whatever to end up in the garage, it doesn't help them, and it doesn't help us, we want people out there whooping it up about their purchase.
I have had 1,275 retail sales during this period and have had only 9 returns, that is UN heard of in this business, that is a 99% stick rate, now granted I always reserve the right to use my better judgment to over rule the Chip, but it is a great guide line for fitting if properly interpreted.
<snipped>
David
