: Shahid I Malik wrote on Sun, Jun 23, 2002 at 03:25:39PM -0500:
> i have swbell dsl.  service is fine never any outages, i hear techsupport really 
>sucks but i have never needed to call it.  the one thing that sucks is that its 
>pppoe.  but if you use a router like i am then its just like using dhcp...  i get 
>like 135-150 downloading and uploading is 15kbs.  if you are uploading every computer 
>on your lan will be horribly slow (the shared net connection).  if im uploading and 
>want to browse www pages its like modem speed.  

Unlike Shahid, I have the ability to press enter at least every 72
columns. (grr)

Anyway, I live in the same complex as Shahid and I monitor the
performance a little bit more carefully.  Over the last six months
we've had three outages.  One for more than a couple hours.  When
calling SWB tech support I got a recorded message saying:

"We are currently aware for outages in the 
following areas {..pause..}  TEXAS".

I found much amusement in that.  Other than that service is good.
It's not as good as what they claim it to be.

I *HIGHLY* suggest getting a newer router with QoS (Quailty of
Service) capabilities if you're planning on sharing the 
line at all.  

My roommate and I will have incredible latency problems (in the 
arena of 200+ms to SWB's servers (worse to UT Campus) 
(Ref: 28.8 modems get ~120) if one of us is running something like 
AudioGalaxy (RIP) or Kazaa and downloading at <15K/s.

All in all they've got pretty good service.  

-- 
  
Daniel Katz
UTACM President
[EMAIL PROTECTED]
B.S. Computer Science '02
University of Texas At Austin
  
"You've got to pay to play and you've got to be at the table to win."
--Chris Matthews (MSNBC/Hardball)

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