Hi Phil, Our UK office has been using an outsource appointment setting service of sometime, where as our Sydney office utilises a BDM team, as long as you are able to reasonably control the quality of the call centre calls to avoid brand/reputation risk and the quality of appointment (decent clients) can be ensured then these services can work well.
Our one key learning in the UK was to be strict with exactly what we want, and if they didn’t deliver with in a set time we moved to another service provider. We only had to do this once. In Australia, we are trialling an in house lead generator as opposed to an outsourced service. Cheers Jacob On Apr 22, 3:26 pm, Phil Sim <philip...@gmail.com> wrote: > At the risk of hi-jacking this conversation I'm wondering if any one on the > list has ever used or had experienced using any sales outsourcing > organisations to manage all or some parts of their sales process? > > Tbh, as I'm looking at hopefully our next stage of growth, managing the > recruitment of sales people is shaping as one of my bigger headaches as from > my publishing background I know how difficult/hit-and-miss it is to get a > good sales person without paying top dollars. > > I had an email from a company that outsources the meeting appointment > process which kind of made this issue top of mind for me, so would be > interested to hear if anyone has any experience in this regard. > > On Thu, Apr 22, 2010 at 11:36 AM, Jacob Watkins > <jacob.c.watk...@gmail.com>wrote: > > > > > > > Hi Tony > > > Firstly let me say I work in sales, but in Finance, > > > Richard has answered Q2 perfectly, basically you have to work out > > total gross cost of a salesperson including cost of seat, commissions/ > > bonus, and wages, and set hard and fast targets, if you are confident > > they can achieve this then hire. In my experience as a Business > > Develop Manager, I see most of the traditional sales roles with a very > > high staff turnover rate, so getting the right people is difficult. So > > don’t just settle when recruiting. Try a small team or soloist first, > > measure achievement and then scale where appropriate. > > > As for Q1, knowing how many potential clients comes with understanding > > the market environment in the your niche. And I think Richard has also > > covered this for your industry > > > For us we also measure internally, our market including potential > > clients. I use a CRM with sales pipeline management, this allows new > > leads to be pumped into the CRM easily, and will monitor their > > progression through the sales pipeline as I progress with each sale. I > > also allows me to monitor exactly which part of the sales process is > > weakest and adjust my strategy adoringly. > > > Hope this is useful. > > > Kind Regards, > > > Jacob Watkins > > > -- > > You received this message because you are subscribed to the Silicon Beach > > Australia mailing list. > > > Guidelines on discussion:http://tr.im/ujKF > > > No lurkers! It is expected that you introduce yourself:http://tr.im/ujMm > > > To post to this group, send email to > > silicon-beach-australia@googlegroups.com > > To unsubscribe from this group, send email to > > silicon-beach-australia+unsubscr...@googlegroups.com<silicon-beach-australia%2bunsubscr...@googlegroups.com> > > For more options, visit this group at > >http://groups.google.com/group/silicon-beach-australia?hl=en?hl=en > > -- > Phil Sim > Chief Executive Officer, > MediaConnect Australia Pty Ltdwww.mediaconnect.com.au > phi...@mediaconnect.com.au > Ph: +61 2 9894 6277 > Fax: +61 2 8246 6383 > Mobile: 0413889940 > > -- > You received this message because you are subscribed to the Silicon Beach > Australia mailing list. > > Guidelines on discussion:http://tr.im/ujKF > > No lurkers! It is expected that you introduce yourself:http://tr.im/ujMm > > To post to this group, send email to > silicon-beach-australia@googlegroups.com > To unsubscribe from this group, send email to > silicon-beach-australia+unsubscr...@googlegroups.com > For more options, visit this group > athttp://groups.google.com/group/silicon-beach-australia?hl=en?hl=en- Hide > quoted text - > > - Show quoted text - -- You received this message because you are subscribed to the Silicon Beach Australia mailing list. Guidelines on discussion: http://tr.im/ujKF No lurkers! It is expected that you introduce yourself: http://tr.im/ujMm To post to this group, send email to silicon-beach-australia@googlegroups.com To unsubscribe from this group, send email to silicon-beach-australia+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/silicon-beach-australia?hl=en?hl=en
