On Thu, 2009-05-21 at 20:22 +0100, Sen Heng wrote:
> I had same problem with call transfer. I can hear "your call will be
> transfered" but it stay there forwever.
>
> I wonder, does Sipx need setup a inbound Dial Plan or it should
> transfer automaticlly?
Unfortunately, this is one of those cases where the same symptom may
have many different causes. A good illustration of why listening to the
noises (whatever they are) on the phone is not sufficient for debugging
SIP calls.
To analyze this issue, a snapshot that records the configuration and
logs of the problem occurring are needed.
Set the logging on the affected components (which always include the
proxy and registrar) to at least INFO level (this is normally
sufficient, and will make the snapshot smaller than DEBUG). You must
restart any component for the log level change to take effect.
If possible, it's even better to change the log level, then stop your
services, delete all the log files (rm -f /var/log/sipxpbx/*), and
then start the services.
Once the logging change is in effect, reproduce the problem. Note the
time it occurred as precisely as you can (using the system time itself
is best), and any other details (caller, callee, etc). If you can
identify the problem calls using the CDRs this is also helpful.
Take a snapshot (under the Diagnostics tab) of the system. If you are
using redundant systems (HA), you must take snapshots of both systems.
Attach the snapshot(s) to the issue, along with the problem
description; make sure you include:
- What you did
Include the identifying information for the calls as above
(times, caller, etc).
- What you expected to happen
- What you observed actually did happen
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