Scott Lawrence wrote: > On Thu, 2009-05-21 at 20:22 +0100, Sen Heng wrote: >> I had same problem with call transfer. I can hear "your call will be >> transfered" but it stay there forwever. >> >> I wonder, does Sipx need setup a inbound Dial Plan or it should >> transfer automaticlly? > > Unfortunately, this is one of those cases where the same symptom may > have many different causes. A good illustration of why listening to the > noises (whatever they are) on the phone is not sufficient for debugging > SIP calls. > > To analyze this issue, a snapshot that records the configuration and > logs of the problem occurring are needed. > > Set the logging on the affected components (which always include the > proxy and registrar) to at least INFO level (this is normally > sufficient, and will make the snapshot smaller than DEBUG). You must > restart any component for the log level change to take effect. > > If possible, it's even better to change the log level, then stop your > services, delete all the log files (rm -f /var/log/sipxpbx/*), and > then start the services. > > Once the logging change is in effect, reproduce the problem. Note the > time it occurred as precisely as you can (using the system time itself > is best), and any other details (caller, callee, etc). If you can > identify the problem calls using the CDRs this is also helpful. > > Take a snapshot (under the Diagnostics tab) of the system. If you are > using redundant systems (HA), you must take snapshots of both systems.
Clarification: sipXconfig automatically takes a snapshot on all configured servers in HA cluster. You will see multiple snapshot links in UI: one per server. > > Attach the snapshot(s) to the issue, along with the problem > description; make sure you include: > > - What you did > Include the identifying information for the calls as above > (times, caller, etc). > > - What you expected to happen > > - What you observed actually did happen > _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users
