Look at your polycom compatibility list for bootrom. If all your phones will take a 4.2 bootrom then deactivate the package in use, delete any bootrom there and upload the new bootrom zip file and re-activate it. Reboot one phone and see if it works. Allow 5 or more minutes to erase and reload the phone. ============================ Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431
Email: tgrazi...@myitdepartment.net LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ ----- Original Message ----- From: mkitchin.pub...@gmail.com <mkitchin.pub...@gmail.com> To: sipx-users@list.sipfoundry.org <sipx-users@list.sipfoundry.org> Cc: Tony Graziano <tgrazi...@myitdepartment.net>; mpic...@cmctechgroup.com <mpic...@cmctechgroup.com> Sent: Wed Jan 06 10:44:34 2010 Subject: Re: [sipx-users] Managing Polycom firmware across multiple models I deleted the firmware from Sipx inventory, and added the same file back in. It was the only one I had ever put in. It worked now. I have no idea why it broke. Maybe something happened when I backed up and restored to new hardware? No clue here. What about bootroms? What does everyone normally do here? Should I stick with what is on them since it is higher than 4.1, or upgrade to the newest? I thought I read something somewhere about combinations of bootroms and fimrware that could cause slow boots because it had to build/read something at every boot (sorry for my lack of specifics). I want to do whatever is best practice, but I didn't want to make an irreversible mistake. Thanks for the help! On 1/5/2010 7:49 PM, Tony Graziano wrote: > No way I know of except query the phone menu itself. > ============================ > Tony Graziano, Manager > Telephone: 434.984.8430 > Fax: 434.984.8431 > > Email: tgrazi...@myitdepartment.net > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > ----- Original Message ----- > From: mkitchin.pub...@gmail.com<mkitchin.pub...@gmail.com> > To: Tony Graziano<tgrazi...@myitdepartment.net> > Cc: Picher, Michael<mpic...@cmctechgroup.com>; > sipx-users@list.sipfoundry.org<sipx-users@list.sipfoundry.org> > Sent: Tue Jan 05 20:45:39 2010 > Subject: Re: [sipx-users] Managing Polycom firmware across multiple models > > I guess I'll have to wait until tomorrow. I'm at home and I was hoping I > could tell the firmware version from the polycom web interface to see if > it had upgraded, but I can't find that anywhere. Oh well.... > > On 1/5/2010 5:57 PM, Tony Graziano wrote: > >> Matrix: >> http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html >> >> Release Notes: >> http://downloads.polycom.com/voice/voip/relnotes/spip_ssip_3_1_3RevC_relnotes.pdf >> >> As long as you are suing a bootrom 4.1.0 or greater, the 3.1.3RevC >> split upload should be useable by both model phones. >> >> Make sure you have no firmware active and upload the 3.1.3 split, then >> activate it (upload via the zip file). >> >> On Tue, Jan 5, 2010 at 6:54 PM,<mkitchin.pub...@gmail.com >> <mailto:mkitchin.pub...@gmail.com>> wrote: >> >> Also - that is the firmware polycoms page shows when I follow >> their menus. I assumed that meant it was supported. I will go >> through some release notes and see what I can find. >> >> Sent via BlackBerry from T-Mobile >> >> ------------------------------------------------------------------------ >> *From: * Tony Graziano<tgrazi...@myitdepartment.net >> <mailto:tgrazi...@myitdepartment.net>> >> *Date: *Tue, 5 Jan 2010 18:42:22 -0500 >> *To: *<mkitchin.pub...@gmail.com<mailto:mkitchin.pub...@gmail.com>> >> *Cc: *Picher, Michael<mpic...@cmctechgroup.com >> <mailto:mpic...@cmctechgroup.com>>; >> <sipx-users@list.sipfoundry.org >> <mailto:sipx-users@list.sipfoundry.org>> >> *Subject: *Re: [sipx-users] Managing Polycom firmware across >> multiple models >> >> tftp would be available by default, and pushed out via dhcp. >> >> so if firmware 3.1.3RevC is supported on the polycom 450, it >> should automatically detect it at reboot or profile push and down >> and install it, unless the phone was ona network segment where >> tftp was blocked from the sipx server... >> >> On Tue, Jan 5, 2010 at 6:14 PM,<mkitchin.pub...@gmail.com >> <mailto:mkitchin.pub...@gmail.com>> wrote: >> >> They set to default, but I will check what that as soon as I >> get home (kids basketball practice right now). DHCP, DNS, >> TFTP, everything, etc is running on the sipx server configured >> by the sipx wizard. >> Sent via BlackBerry from T-Mobile >> >> -----Original Message----- >> From: "Picher, Michael"<mpic...@cmctechgroup.com >> <mailto:mpic...@cmctechgroup.com>> >> Date: Tue, 5 Jan 2010 17:42:10 >> To:<mkitchin.pub...@gmail.com >> <mailto:mkitchin.pub...@gmail.com>>; >> <sipx-users@list.sipfoundry.org >> <mailto:sipx-users@list.sipfoundry.org>> >> Subject: RE: [sipx-users] Managing Polycom firmware across >> multiple models >> >> Are phones set for TFTP or are they set for FTP or something >> else? >> >> Try manually setting one for TFTP. Also, are they getting >> DHCP from the >> same place? >> >> Mike >> >> -----Original Message----- >> From: sipx-users-boun...@list.sipfoundry.org >> <mailto:sipx-users-boun...@list.sipfoundry.org> >> [mailto:sipx-users-boun...@list.sipfoundry.org >> <mailto:sipx-users-boun...@list.sipfoundry.org>] On Behalf Of >> mkitchin.pub...@gmail.com<mailto:mkitchin.pub...@gmail.com> >> Sent: Tuesday, January 05, 2010 5:01 PM >> To: sipx-users@list.sipfoundry.org >> <mailto:sipx-users@list.sipfoundry.org> >> Subject: Re: [sipx-users] Managing Polycom firmware across >> multiple >> models >> >> Anyone got any tips on how to troubleshoot? >> >> On 1/5/2010 2:31 PM, Tony Graziano wrote: >> > I believe they should be pulling it. >> > ============================ >> > Tony Graziano, Manager >> > Telephone: 434.984.8430 >> > Fax: 434.984.8431 >> > >> > Email: tgrazi...@myitdepartment.net >> <mailto:tgrazi...@myitdepartment.net> >> > >> > LAN/Telephony/Security and Control Systems Helpdesk: >> > Telephone: 434.984.8426 >> > Fax: 434.984.8427 >> > >> > Helpdesk Contract Customers: >> > http://www.myitdepartment.net/gethelp/ >> > >> > ----- Original Message ----- >> > From: mkitchin.pub...@gmail.com >> <mailto:mkitchin.pub...@gmail.com><mkitchin.pub...@gmail.com >> <mailto:mkitchin.pub...@gmail.com>> >> > To: Tony Graziano<tgrazi...@myitdepartment.net >> <mailto:tgrazi...@myitdepartment.net>>; sipx-users >> > <sipx-users@list.sipfoundry.org >> <mailto:sipx-users@list.sipfoundry.org>> >> > Sent: Tue Jan 05 15:27:49 2010 >> > Subject: Re: [sipx-users] Managing Polycom firmware across >> multiple >> models >> > >> > Thanks. So my 450s should be pulling it? They definitely >> don't seem to >> > be. I have deployed 6 handsets today and 12 total. My 450 >> bootrom is >> > 4.1.2.0037, so it seems like I should have been ok with this >> requirement >> > 'Split download file is recommended, but requires that all >> phones are >> > running BootROM 4.0 or newer'. They are definitely pulling >> config file >> > updates. >> > My 550s are running bootrom 4.1.1.0232 if that matters. I >> see that >> there >> > is a newer bootrom available for each. Should I upgrade that >> is well? >> I >> > was a little hesitant to do that because I didn't have any >> issues that >> I >> > knew of and I read that change was typically irreversible. >> > >> > Thanks again for all the help and advice! >> > >> > On 1/5/2010 2:05 PM, Tony Graziano wrote: >> > >> >> All of the phones the 3.1.1revc firmware support were >> unzipped and >> >> copied to the tftp root directory when you unloaded it. >> >> >> >> The phone knows the filename it is looking for, as each >> model is a >> >> uniquely different name. >> >> >> >> No magic, just logic provided by Polycom on that one. >> >> >> >> When the phones boot, or are sent a new profile, they look >> to see if >> >> there is a newer bootrom, then firmware, then config file. >> Newer >> >> actually only means different here, meaning one that they >> don't >> >> currently have as far as bootrom or firmware. If it is not >> a match, >> >> they know to download and use it. >> >> >> >> On Tue, Jan 5, 2010 at 2:58 PM, mkitchin.pub...@gmail.com >> <mailto:mkitchin.pub...@gmail.com> >> >> <mailto:mkitchin.pub...@gmail.com >> <mailto:mkitchin.pub...@gmail.com>> <mkitchin.pub...@gmail.com >> <mailto:mkitchin.pub...@gmail.com> >> >> <mailto:mkitchin.pub...@gmail.com >> <mailto:mkitchin.pub...@gmail.com>>> wrote: >> >> >> >> I am deploying Soundpoint 450s and 550s. I'm using >> Sipx 4.0.4. >> The >> >> 450s >> >> worked out of the box. No major changes. Per the posts >> on here >> and the >> >> documentation I found, I had to downgrade the 550s to >> make them >> >> work at >> >> all. I added >> spip_ssip_vvx_3_1_3RevC_release_sig_split.zip to my >> Sipx >> >> server and all is well with the 550s. I double checked >> to see >> what >> >> firmware the 450s are running. Menu, Status, Platform, >> >> Application, Main >> >> shows version 3.1.0.0147. I assumed it would be a good >> idea to >> get >> >> these >> >> up to 3.1.3 as well before my roll out in 2 weeks. Now >> is where >> I get >> >> confused. Polycom shows >> spip_ssip_vvx_3_1_3RevC_release_sig_split.zip >> >> (same file as the one for the 550) as the file I need >> for the >> 450s. I >> >> can't check the same file in twice. I honestly don't >> quite >> understand >> >> how Sipx knew the first file was for the 550. I didn't >> know if >> it read >> >> it somewhere within the firmware file. Do I have to >> tell it >> somehow it >> >> is for the 450 too? Am I missing something obvious and >> simple >> here? >> >> >> >> Thanks a ton! >> >> >> >> -Matthew >> >>_______________________________________________ >> >> sipx-users mailing list sipx-users@list.sipfoundry.org >> <mailto:sipx-users@list.sipfoundry.org> >> >> <mailto:sipx-users@list.sipfoundry.org >> <mailto:sipx-users@list.sipfoundry.org>> >> >> List Archive: >> http://list.sipfoundry.org/archive/sipx-users >> >> Unsubscribe: >> http://list.sipfoundry.org/mailman/listinfo/sipx-users >> >> sipXecs IP PBX -- http://www.sipfoundry.org/ >> >> >> >> >> >> >> >> >> >> -- >> >> ====================== >> >> Tony Graziano, Manager >> >> Telephone: 434.984.8430 >> >> Fax: 434.984.8431 >> >> >> >> Email: >> tgrazi...@myitdepartment.net >> >> <mailto:tgrazi...@myitdepartment.net><mailto:tgrazi...@myitdepartment.net >> <mailto:tgrazi...@myitdepartment.net>> >> >> >> >> LAN/Telephony/Security and Control Systems Helpdesk: >> >> Telephone: 434.984.8426 >> >> Fax: 434.984.8427 >> >> >> >> Helpdesk Contract Customers: >> >> http://www.myitdepartment.net/gethelp/ >> >> >> >> Why do mathematicians always confuse Halloween and >> Christmas? >> >> Because 31 Oct = 25 Dec. >> >> >> >> >> >> _______________________________________________ >> sipx-users mailing list sipx-users@list.sipfoundry.org >> <mailto:sipx-users@list.sipfoundry.org> >> List Archive: http://list.sipfoundry.org/archive/sipx-users >> Unsubscribe: >> http://list.sipfoundry.org/mailman/listinfo/sipx-users >> sipXecs IP PBX -- http://www.sipfoundry.org/ >> _______________________________________________ >> sipx-users mailing list sipx-users@list.sipfoundry.org >> <mailto:sipx-users@list.sipfoundry.org> >> List Archive: http://list.sipfoundry.org/archive/sipx-users >> Unsubscribe: >> http://list.sipfoundry.org/mailman/listinfo/sipx-users >> sipXecs IP PBX -- http://www.sipfoundry.org/ >> >> >> >> >> -- >> ====================== >> Tony Graziano, Manager >> Telephone: 434.984.8430 >> Fax: 434.984.8431 >> >> Email: tgrazi...@myitdepartment.net >> <mailto:tgrazi...@myitdepartment.net> >> >> LAN/Telephony/Security and Control Systems Helpdesk: >> Telephone: 434.984.8426 >> Fax: 434.984.8427 >> >> Helpdesk Contract Customers: >> http://www.myitdepartment.net/gethelp/ >> >> Why do mathematicians always confuse Halloween and Christmas? >> Because 31 Oct = 25 Dec. >> >> >> >> >> -- >> ====================== >> Tony Graziano, Manager >> Telephone: 434.984.8430 >> Fax: 434.984.8431 >> >> Email: tgrazi...@myitdepartment.net<mailto:tgrazi...@myitdepartment.net> >> >> LAN/Telephony/Security and Control Systems Helpdesk: >> Telephone: 434.984.8426 >> Fax: 434.984.8427 >> >> Helpdesk Contract Customers: >> http://www.myitdepartment.net/gethelp/ >> >> Why do mathematicians always confuse Halloween and Christmas? >> Because 31 Oct = 25 Dec. >> >> _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
