Reading through the release notes for 4.2.1 it should be good to use that with 450/550 phone models.
http://downloads.polycom.com/voice/voip/relnotes/spip_ssip_BootROM_release_notes_v4_2_1.pdf On Wed, Jan 6, 2010 at 11:02 AM, mkitchin.pub...@gmail.com < mkitchin.pub...@gmail.com> wrote: > Just plain 4.2, right? Not 4.2 rev B or something else? > > > On 1/6/2010 9:53 AM, Tony Graziano wrote: > >> Look at your polycom compatibility list for bootrom. If all your phones >> will >> take a 4.2 bootrom then deactivate the package in use, delete any bootrom >> there and upload the new bootrom zip file and re-activate it. Reboot one >> phone and see if it works. Allow 5 or more minutes to erase and reload the >> phone. >> ============================ >> Tony Graziano, Manager >> Telephone: 434.984.8430 >> Fax: 434.984.8431 >> >> Email: tgrazi...@myitdepartment.net >> >> LAN/Telephony/Security and Control Systems Helpdesk: >> Telephone: 434.984.8426 >> Fax: 434.984.8427 >> >> Helpdesk Contract Customers: >> http://www.myitdepartment.net/gethelp/ >> >> ----- Original Message ----- >> From: mkitchin.pub...@gmail.com<mkitchin.pub...@gmail.com> >> To: sipx-users@list.sipfoundry.org<sipx-users@list.sipfoundry.org> >> Cc: Tony Graziano<tgrazi...@myitdepartment.net>; mpic...@cmctechgroup.com >> <mpic...@cmctechgroup.com> >> Sent: Wed Jan 06 10:44:34 2010 >> Subject: Re: [sipx-users] Managing Polycom firmware across multiple models >> >> I deleted the firmware from Sipx inventory, and added the same file back >> in. It was the only one I had ever put in. It worked now. I have no idea >> why it broke. Maybe something happened when I backed up and restored to >> new hardware? No clue here. >> What about bootroms? What does everyone normally do here? Should I stick >> with what is on them since it is higher than 4.1, or upgrade to the >> newest? I thought I read something somewhere about combinations of >> bootroms and fimrware that could cause slow boots because it had to >> build/read something at every boot (sorry for my lack of specifics). I >> want to do whatever is best practice, but I didn't want to make an >> irreversible mistake. Thanks for the help! >> >> On 1/5/2010 7:49 PM, Tony Graziano wrote: >> >> >>> No way I know of except query the phone menu itself. >>> ============================ >>> Tony Graziano, Manager >>> Telephone: 434.984.8430 >>> Fax: 434.984.8431 >>> >>> Email: tgrazi...@myitdepartment.net >>> >>> LAN/Telephony/Security and Control Systems Helpdesk: >>> Telephone: 434.984.8426 >>> Fax: 434.984.8427 >>> >>> Helpdesk Contract Customers: >>> http://www.myitdepartment.net/gethelp/ >>> >>> ----- Original Message ----- >>> From: mkitchin.pub...@gmail.com<mkitchin.pub...@gmail.com> >>> To: Tony Graziano<tgrazi...@myitdepartment.net> >>> Cc: Picher, Michael<mpic...@cmctechgroup.com>; >>> sipx-users@list.sipfoundry.org<sipx-users@list.sipfoundry.org> >>> Sent: Tue Jan 05 20:45:39 2010 >>> Subject: Re: [sipx-users] Managing Polycom firmware across multiple >>> models >>> >>> I guess I'll have to wait until tomorrow. I'm at home and I was hoping I >>> could tell the firmware version from the polycom web interface to see if >>> it had upgraded, but I can't find that anywhere. Oh well.... >>> >>> On 1/5/2010 5:57 PM, Tony Graziano wrote: >>> >>> >>> >>>> Matrix: >>>> http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html >>>> >>>> Release Notes: >>>> >>>> http://downloads.polycom.com/voice/voip/relnotes/spip_ssip_3_1_3RevC_relnotes.pdf >>>> >>>> As long as you are suing a bootrom 4.1.0 or greater, the 3.1.3RevC >>>> split upload should be useable by both model phones. >>>> >>>> Make sure you have no firmware active and upload the 3.1.3 split, then >>>> activate it (upload via the zip file). >>>> >>>> On Tue, Jan 5, 2010 at 6:54 PM,<mkitchin.pub...@gmail.com >>>> <mailto:mkitchin.pub...@gmail.com>> wrote: >>>> >>>> Also - that is the firmware polycoms page shows when I follow >>>> their menus. I assumed that meant it was supported. I will go >>>> through some release notes and see what I can find. >>>> >>>> Sent via BlackBerry from T-Mobile >>>> >>>> >>>> ------------------------------------------------------------------------ >>>> *From: * Tony Graziano<tgrazi...@myitdepartment.net >>>> <mailto:tgrazi...@myitdepartment.net>> >>>> *Date: *Tue, 5 Jan 2010 18:42:22 -0500 >>>> *To: *<mkitchin.pub...@gmail.com<mailto:mkitchin.pub...@gmail.com >>>> >> >>>> *Cc: *Picher, Michael<mpic...@cmctechgroup.com >>>> <mailto:mpic...@cmctechgroup.com>>; >>>> <sipx-users@list.sipfoundry.org >>>> <mailto:sipx-users@list.sipfoundry.org>> >>>> *Subject: *Re: [sipx-users] Managing Polycom firmware across >>>> multiple models >>>> >>>> tftp would be available by default, and pushed out via dhcp. >>>> >>>> so if firmware 3.1.3RevC is supported on the polycom 450, it >>>> should automatically detect it at reboot or profile push and down >>>> and install it, unless the phone was ona network segment where >>>> tftp was blocked from the sipx server... >>>> >>>> On Tue, Jan 5, 2010 at 6:14 PM,<mkitchin.pub...@gmail.com >>>> <mailto:mkitchin.pub...@gmail.com>> wrote: >>>> >>>> They set to default, but I will check what that as soon as I >>>> get home (kids basketball practice right now). DHCP, DNS, >>>> TFTP, everything, etc is running on the sipx server configured >>>> by the sipx wizard. >>>> Sent via BlackBerry from T-Mobile >>>> >>>> -----Original Message----- >>>> From: "Picher, Michael"<mpic...@cmctechgroup.com >>>> <mailto:mpic...@cmctechgroup.com>> >>>> Date: Tue, 5 Jan 2010 17:42:10 >>>> To:<mkitchin.pub...@gmail.com >>>> <mailto:mkitchin.pub...@gmail.com>>; >>>> <sipx-users@list.sipfoundry.org >>>> <mailto:sipx-users@list.sipfoundry.org>> >>>> Subject: RE: [sipx-users] Managing Polycom firmware across >>>> multiple models >>>> >>>> Are phones set for TFTP or are they set for FTP or something >>>> else? >>>> >>>> Try manually setting one for TFTP. Also, are they getting >>>> DHCP from the >>>> same place? >>>> >>>> Mike >>>> >>>> -----Original Message----- >>>> From: sipx-users-boun...@list.sipfoundry.org >>>> <mailto:sipx-users-boun...@list.sipfoundry.org> >>>> [mailto:sipx-users-boun...@list.sipfoundry.org >>>> <mailto:sipx-users-boun...@list.sipfoundry.org>] On Behalf Of >>>> mkitchin.pub...@gmail.com<mailto:mkitchin.pub...@gmail.com> >>>> Sent: Tuesday, January 05, 2010 5:01 PM >>>> To: sipx-users@list.sipfoundry.org >>>> <mailto:sipx-users@list.sipfoundry.org> >>>> Subject: Re: [sipx-users] Managing Polycom firmware across >>>> multiple >>>> models >>>> >>>> Anyone got any tips on how to troubleshoot? >>>> >>>> On 1/5/2010 2:31 PM, Tony Graziano wrote: >>>> > I believe they should be pulling it. >>>> > ============================ >>>> > Tony Graziano, Manager >>>> > Telephone: 434.984.8430 >>>> > Fax: 434.984.8431 >>>> > >>>> > Email: tgrazi...@myitdepartment.net >>>> <mailto:tgrazi...@myitdepartment.net> >>>> > >>>> > LAN/Telephony/Security and Control Systems Helpdesk: >>>> > Telephone: 434.984.8426 >>>> > Fax: 434.984.8427 >>>> > >>>> > Helpdesk Contract Customers: >>>> > http://www.myitdepartment.net/gethelp/ >>>> > >>>> > ----- Original Message ----- >>>> > From: mkitchin.pub...@gmail.com >>>> <mailto:mkitchin.pub...@gmail.com><mkitchin.pub...@gmail.com >>>> <mailto:mkitchin.pub...@gmail.com>> >>>> > To: Tony Graziano<tgrazi...@myitdepartment.net >>>> <mailto:tgrazi...@myitdepartment.net>>; sipx-users >>>> > <sipx-users@list.sipfoundry.org >>>> <mailto:sipx-users@list.sipfoundry.org>> >>>> > Sent: Tue Jan 05 15:27:49 2010 >>>> > Subject: Re: [sipx-users] Managing Polycom firmware across >>>> multiple >>>> models >>>> > >>>> > Thanks. So my 450s should be pulling it? They definitely >>>> don't seem to >>>> > be. I have deployed 6 handsets today and 12 total. My 450 >>>> bootrom is >>>> > 4.1.2.0037, so it seems like I should have been ok with >>>> this >>>> requirement >>>> > 'Split download file is recommended, but requires that all >>>> phones are >>>> > running BootROM 4.0 or newer'. They are definitely pulling >>>> config file >>>> > updates. >>>> > My 550s are running bootrom 4.1.1.0232 if that matters. I >>>> see that >>>> there >>>> > is a newer bootrom available for each. Should I upgrade >>>> that >>>> is well? >>>> I >>>> > was a little hesitant to do that because I didn't have any >>>> issues that >>>> I >>>> > knew of and I read that change was typically irreversible. >>>> > >>>> > Thanks again for all the help and advice! >>>> > >>>> > On 1/5/2010 2:05 PM, Tony Graziano wrote: >>>> > >>>> >> All of the phones the 3.1.1revc firmware support were >>>> unzipped and >>>> >> copied to the tftp root directory when you unloaded it. >>>> >> >>>> >> The phone knows the filename it is looking for, as each >>>> model is a >>>> >> uniquely different name. >>>> >> >>>> >> No magic, just logic provided by Polycom on that one. >>>> >> >>>> >> When the phones boot, or are sent a new profile, they look >>>> to see if >>>> >> there is a newer bootrom, then firmware, then config file. >>>> Newer >>>> >> actually only means different here, meaning one that they >>>> don't >>>> >> currently have as far as bootrom or firmware. If it is not >>>> a match, >>>> >> they know to download and use it. >>>> >> >>>> >> On Tue, Jan 5, 2010 at 2:58 PM, mkitchin.pub...@gmail.com >>>> <mailto:mkitchin.pub...@gmail.com> >>>> >> <mailto:mkitchin.pub...@gmail.com >>>> <mailto:mkitchin.pub...@gmail.com>> < >>>> mkitchin.pub...@gmail.com >>>> <mailto:mkitchin.pub...@gmail.com> >>>> >> <mailto:mkitchin.pub...@gmail.com >>>> <mailto:mkitchin.pub...@gmail.com>>> wrote: >>>> >> >>>> >> I am deploying Soundpoint 450s and 550s. I'm using >>>> Sipx 4.0.4. >>>> The >>>> >> 450s >>>> >> worked out of the box. No major changes. Per the >>>> posts >>>> on here >>>> and the >>>> >> documentation I found, I had to downgrade the 550s to >>>> make them >>>> >> work at >>>> >> all. I added >>>> spip_ssip_vvx_3_1_3RevC_release_sig_split.zip to my >>>> Sipx >>>> >> server and all is well with the 550s. I double >>>> checked >>>> to see >>>> what >>>> >> firmware the 450s are running. Menu, Status, >>>> Platform, >>>> >> Application, Main >>>> >> shows version 3.1.0.0147. I assumed it would be a >>>> good >>>> idea to >>>> get >>>> >> these >>>> >> up to 3.1.3 as well before my roll out in 2 weeks. >>>> Now >>>> is where >>>> I get >>>> >> confused. Polycom shows >>>> spip_ssip_vvx_3_1_3RevC_release_sig_split.zip >>>> >> (same file as the one for the 550) as the file I need >>>> for the >>>> 450s. I >>>> >> can't check the same file in twice. I honestly don't >>>> quite >>>> understand >>>> >> how Sipx knew the first file was for the 550. I >>>> didn't >>>> know if >>>> it read >>>> >> it somewhere within the firmware file. Do I have to >>>> tell it >>>> somehow it >>>> >> is for the 450 too? Am I missing something obvious >>>> and >>>> simple >>>> here? >>>> >> >>>> >> Thanks a ton! >>>> >> >>>> >> -Matthew >>>> >>_______________________________________________ >>>> >> sipx-users mailing list >>>> sipx-users@list.sipfoundry.org >>>> <mailto:sipx-users@list.sipfoundry.org> >>>> >> <mailto:sipx-users@list.sipfoundry.org >>>> <mailto:sipx-users@list.sipfoundry.org>> >>>> >> List Archive: >>>> http://list.sipfoundry.org/archive/sipx-users >>>> >> Unsubscribe: >>>> http://list.sipfoundry.org/mailman/listinfo/sipx-users >>>> >> sipXecs IP PBX -- http://www.sipfoundry.org/ >>>> >> >>>> >> >>>> >> >>>> >> >>>> >> -- >>>> >> ====================== >>>> >> Tony Graziano, Manager >>>> >> Telephone: 434.984.8430 >>>> >> Fax: 434.984.8431 >>>> >> >>>> >> Email: >>>> tgrazi...@myitdepartment.net >>>> >>>> <mailto:tgrazi...@myitdepartment.net><mailto: >>>> tgrazi...@myitdepartment.net >>>> <mailto:tgrazi...@myitdepartment.net>> >>>> >> >>>> >> LAN/Telephony/Security and Control Systems Helpdesk: >>>> >> Telephone: 434.984.8426 >>>> >> Fax: 434.984.8427 >>>> >> >>>> >> Helpdesk Contract Customers: >>>> >> http://www.myitdepartment.net/gethelp/ >>>> >> >>>> >> Why do mathematicians always confuse Halloween and >>>> Christmas? >>>> >> Because 31 Oct = 25 Dec. >>>> >> >>>> >> >>>> >>>> _______________________________________________ >>>> sipx-users mailing list sipx-users@list.sipfoundry.org >>>> <mailto:sipx-users@list.sipfoundry.org> >>>> List Archive: http://list.sipfoundry.org/archive/sipx-users >>>> Unsubscribe: >>>> http://list.sipfoundry.org/mailman/listinfo/sipx-users >>>> sipXecs IP PBX -- http://www.sipfoundry.org/ >>>> _______________________________________________ >>>> sipx-users mailing list sipx-users@list.sipfoundry.org >>>> <mailto:sipx-users@list.sipfoundry.org> >>>> List Archive: http://list.sipfoundry.org/archive/sipx-users >>>> Unsubscribe: >>>> http://list.sipfoundry.org/mailman/listinfo/sipx-users >>>> sipXecs IP PBX -- http://www.sipfoundry.org/ >>>> >>>> >>>> >>>> >>>> -- >>>> ====================== >>>> Tony Graziano, Manager >>>> Telephone: 434.984.8430 >>>> Fax: 434.984.8431 >>>> >>>> Email: tgrazi...@myitdepartment.net >>>> <mailto:tgrazi...@myitdepartment.net> >>>> >>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>> Telephone: 434.984.8426 >>>> Fax: 434.984.8427 >>>> >>>> Helpdesk Contract Customers: >>>> http://www.myitdepartment.net/gethelp/ >>>> >>>> Why do mathematicians always confuse Halloween and Christmas? >>>> Because 31 Oct = 25 Dec. >>>> >>>> >>>> >>>> >>>> -- >>>> ====================== >>>> Tony Graziano, Manager >>>> Telephone: 434.984.8430 >>>> Fax: 434.984.8431 >>>> >>>> Email: tgrazi...@myitdepartment.net<mailto:tgrazi...@myitdepartment.net >>>> > >>>> >>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>> Telephone: 434.984.8426 >>>> Fax: 434.984.8427 >>>> >>>> Helpdesk Contract Customers: >>>> http://www.myitdepartment.net/gethelp/ >>>> >>>> Why do mathematicians always confuse Halloween and Christmas? >>>> Because 31 Oct = 25 Dec. >>>> >>>> >>>> >>>> >>> > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431 Email: tgrazi...@myitdepartment.net LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
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