Joly, just wana update you guys. Sorry for the late reply, but I didn't get the chance to go to client site til today.
As it turns out. Everything is working fine. I noticed that sipx I installed was 4.0.3. Once I updated to 4.0.4 everything started working fine. Thanks --Francis On Mar 9, 2010, at 10:23 AM, Robert Joly wrote: > I was inquiring about the NAT that is fronting your remote phones (i.e. the > NAT in the remote office). > > Thank you for providing the tcpdump - I'm the designer of the remote user NAT > traversal feature on sipXecs so I have a vested interest in understanding > what is going wrong here. > > When you do your tcpdump, please start it, then reboot all three phones so > that their registration process gets captured and then do a failing > ITSP->phone call followed by a failing phone->phone call. > > Could you also please include a copy of /etc/sipxpbx/nattraversalrules.xml? > > Thanks in advance, > bob > > > From: Francis Tinio [mailto:fti...@toqen.com] > Sent: Tuesday, March 09, 2010 10:15 AM > To: Joly, Robert AVAYA (CAR:9D30) > Cc: Tony Graziano; sipx-users > Subject: Re: [sipx-users] deployed new sipx server....3 phone extensions,only > 1 is accessible inbound > > the sipx server is plugged in directly to our switch, no firewall in between, > also no NAT. that is what puzzles me. there should not be any issues with > nat traversal on the server end. > > I'll try the tcpdump and update you > > > On Mar 9, 2010, at 10:13 AM, Robert Joly wrote: > >> Francis, >> I think that the quickest path to understanding your problem would be to >> provide either a sip trace as Scott requested or provide a network trace by >> running tcpdump -n -nn -s 0 -i any -w remote_user_problem.cap directly from >> your sipXecs. >> >> What kind of router is at the remote location and did you ensure that its >> SIP ALG was disabled (if supported)? >> >> bob >> >> From: sipx-users-boun...@list.sipfoundry.org >> [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Francis Tinio >> Sent: Tuesday, March 09, 2010 9:48 AM >> To: Tony Graziano >> Cc: sipx-users >> Subject: Re: [sipx-users] deployed new sipx server....3 phone >> extensions,only 1 is accessible inbound >> >> also, one thing I noticed is that when I first configured the 1st extension, >> it was able to accept inbound calls. But once I provisioned the next 2 >> phones, only the last provisioned phone was accepting calls and the 1st >> would now reflect as user offline (although it still shows registered and >> can make outbound) >> >> >> On Mar 9, 2010, at 9:42 AM, Tony Graziano wrote: >> >>> Oh, those phones are very old and at end of life, they stopped being able >>> to provide updates some time ago because the resources were not on the >>> devices to take the new code. I would try with 550's or 650's and 3.1.3RevC >>> and see if you have the same issue. >>> >>> On Tue, Mar 9, 2010 at 9:40 AM, Francis Tinio <fti...@toqen.com> wrote: >>> ip500 cannot use firmware 2.1.3 and below. it cannot use any newer. and >>> 2.1.3 seems buggy that everytime i use it, the icons do not show right so >>> i'm using 2.1.2. >>> >>> >>> On Mar 9, 2010, at 9:38 AM, Tony Graziano wrote: >>> >>>> You should be using firmware 3_1_3_RevC and nothing later with 4.0.4. >>>> >>>> On Tue, Mar 9, 2010 at 9:26 AM, Francis Tinio <fti...@toqen.com> wrote: >>>> I'm running the latest stable of sipx. 4.0.4 I think. >>>> >>>> For polycom, it's ip500 and the latest software and bootrom are buggy, so >>>> I downgraded 1 version down. I don't think the problem is with the >>>> firmware though. >>>> >>>> >>>> On Mar 9, 2010, at 9:15 AM, Scott Lawrence wrote: >>>> >>>> > On Mon, 2010-03-08 at 16:46 -0500, Francis Tinio wrote: >>>> >> >>>> >> I deployed another sipx server (server is remote located with public >>>> >> IP (firewall is within server, no NAT). I provisioned 3 polycom >>>> >> phones. All 3 phones are created via phone group, so all have the >>>> >> same settings. All 3 phones have successfully registered with the >>>> >> server as well and all 3 phones can make outgoing calls. >>>> >> >>>> >> However, incoming call does not work. Only the last extension >>>> >> provisioned can receive incoming calls. With the other 2 extensions, >>>> >> I get a user is unavailable and get directed to voicemail. Even >>>> >> internal calls within extensions, the 2 phones cannot be reached and >>>> >> i'm getting the same message that the user is offline. >>>> >> >>>> >> What could be wrong? I checked the phone settings of the three phones >>>> >> and they are all similar. All 3 phones are registered and can make >>>> >> outbound. >>>> > >>>> > What version of sipXecs are you running? >>>> > What version of the polycom firmware? >>>> > >>>> > What evidence are you using that the phones are registered? icon on the >>>> > phone? registrations display on sipXecs? >>>> > >>>> > When you say that they have the same settings, does that include that >>>> > they have the same user configured, or is each a separate line? >>>> > >>>> > Have you tried getting a call trace of a successful and an unsuccessful >>>> > call to see how they differ? See: >>>> > >>>> > http://wiki.sipfoundry.org/display/xecsuserV4r0/Display+SIP+message+flow+using+Sipviewer >>>> > >>>> > when you get the trace data, take a look at it using sipviewer >>>> > and/or post the trace with a description of your configuration >>>> > (identify components by IP address), what you were doing, and >>>> > which call in the trace you're talking about (by call-id or >>>> > frame number in the trace, preferably). >>>> > >>>> > >>>> >>>> _______________________________________________ >>>> sipx-users mailing list sipx-users@list.sipfoundry.org >>>> List Archive: http://list.sipfoundry.org/archive/sipx-users >>>> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users >>>> sipXecs IP PBX -- http://www.sipfoundry.org/ >>>> >>>> >>>> >>>> -- >>>> ====================== >>>> Tony Graziano, Manager >>>> Telephone: 434.984.8430 >>>> Fax: 434.984.8431 >>>> >>>> Email: tgrazi...@myitdepartment.net >>>> >>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>> Telephone: 434.984.8426 >>>> Fax: 434.984.8427 >>>> >>>> Helpdesk Contract Customers: >>>> http://www.myitdepartment.net/gethelp/ >>>> >>>> Why do mathematicians always confuse Halloween and Christmas? >>>> Because 31 Oct = 25 Dec. >>>> >>> >>> >>> >>> >>> -- >>> ====================== >>> Tony Graziano, Manager >>> Telephone: 434.984.8430 >>> Fax: 434.984.8431 >>> >>> Email: tgrazi...@myitdepartment.net >>> >>> LAN/Telephony/Security and Control Systems Helpdesk: >>> Telephone: 434.984.8426 >>> Fax: 434.984.8427 >>> >>> Helpdesk Contract Customers: >>> http://www.myitdepartment.net/gethelp/ >>> >>> Why do mathematicians always confuse Halloween and Christmas? >>> Because 31 Oct = 25 Dec. >>> >> >
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