I'm running the latest stable of sipx. 4.0.4 I think. For polycom, it's ip500 and the latest software and bootrom are buggy, so I downgraded 1 version down. I don't think the problem is with the firmware though.
On Mar 9, 2010, at 9:15 AM, Scott Lawrence wrote: > On Mon, 2010-03-08 at 16:46 -0500, Francis Tinio wrote: >> >> I deployed another sipx server (server is remote located with public >> IP (firewall is within server, no NAT). I provisioned 3 polycom >> phones. All 3 phones are created via phone group, so all have the >> same settings. All 3 phones have successfully registered with the >> server as well and all 3 phones can make outgoing calls. >> >> However, incoming call does not work. Only the last extension >> provisioned can receive incoming calls. With the other 2 extensions, >> I get a user is unavailable and get directed to voicemail. Even >> internal calls within extensions, the 2 phones cannot be reached and >> i'm getting the same message that the user is offline. >> >> What could be wrong? I checked the phone settings of the three phones >> and they are all similar. All 3 phones are registered and can make >> outbound. > > What version of sipXecs are you running? > What version of the polycom firmware? > > What evidence are you using that the phones are registered? icon on the > phone? registrations display on sipXecs? > > When you say that they have the same settings, does that include that > they have the same user configured, or is each a separate line? > > Have you tried getting a call trace of a successful and an unsuccessful > call to see how they differ? See: > > http://wiki.sipfoundry.org/display/xecsuserV4r0/Display+SIP+message+flow+using+Sipviewer > > when you get the trace data, take a look at it using sipviewer > and/or post the trace with a description of your configuration > (identify components by IP address), what you were doing, and > which call in the trace you're talking about (by call-id or > frame number in the trace, preferably). > > _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
