You should be using firmware 3_1_3_RevC and nothing later with 4.0.4. On Tue, Mar 9, 2010 at 9:26 AM, Francis Tinio <fti...@toqen.com> wrote:
> I'm running the latest stable of sipx. 4.0.4 I think. > > For polycom, it's ip500 and the latest software and bootrom are buggy, so I > downgraded 1 version down. I don't think the problem is with the firmware > though. > > > On Mar 9, 2010, at 9:15 AM, Scott Lawrence wrote: > > > On Mon, 2010-03-08 at 16:46 -0500, Francis Tinio wrote: > >> > >> I deployed another sipx server (server is remote located with public > >> IP (firewall is within server, no NAT). I provisioned 3 polycom > >> phones. All 3 phones are created via phone group, so all have the > >> same settings. All 3 phones have successfully registered with the > >> server as well and all 3 phones can make outgoing calls. > >> > >> However, incoming call does not work. Only the last extension > >> provisioned can receive incoming calls. With the other 2 extensions, > >> I get a user is unavailable and get directed to voicemail. Even > >> internal calls within extensions, the 2 phones cannot be reached and > >> i'm getting the same message that the user is offline. > >> > >> What could be wrong? I checked the phone settings of the three phones > >> and they are all similar. All 3 phones are registered and can make > >> outbound. > > > > What version of sipXecs are you running? > > What version of the polycom firmware? > > > > What evidence are you using that the phones are registered? icon on the > > phone? registrations display on sipXecs? > > > > When you say that they have the same settings, does that include that > > they have the same user configured, or is each a separate line? > > > > Have you tried getting a call trace of a successful and an unsuccessful > > call to see how they differ? See: > > > > > http://wiki.sipfoundry.org/display/xecsuserV4r0/Display+SIP+message+flow+using+Sipviewer > > > > when you get the trace data, take a look at it using sipviewer > > and/or post the trace with a description of your configuration > > (identify components by IP address), what you were doing, and > > which call in the trace you're talking about (by call-id or > > frame number in the trace, preferably). > > > > > > _______________________________________________ > sipx-users mailing list sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > sipXecs IP PBX -- http://www.sipfoundry.org/ > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431 Email: tgrazi...@myitdepartment.net LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
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