Voicemail must be on config server.
From: sipx-users-boun...@list.sipfoundry.org [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of arda savran Sent: Thursday, March 18, 2010 8:43 PM To: WORLEY, DALE R (DALE); sipx-users@list.sipfoundry.org Subject: Re: [sipx-users] how to notify a polycom phone about the messageswaiting for another phone in the system?!?! Thanks for the help guys, I am working on something that might fix our voicemail and MWI issues with SIPX. Let me ask you something; please let me know if you heard about this issue before. We have a cluster of 4 SIPX servers. The 4th one in the cluster is the dedicated voicemail server. Management role is assigned to the first one. Unfortunately, this setup messes up the MWI and the content provided in the user portal. Users cannot see anything in their voicemail boxes using the user portal because it is always displayed as empty regardless of the number of messages. Users are not notified by the cluster when there is a new message. MWI doesn't work. I think there is a miscommunication between servers when you distribute the roles that way. When the user dials into the voicemail, everything seems to be accurate. Users can call the voicemail number and listen to their messages. However like I said, user portal and MWI features go down.. Are you aware of this issue? Thanks, ________________________________ From: "WORLEY, DALE R (DALE)" <dwor...@avaya.com> To: arda savran <ardasav...@yahoo.com>; "sipx-users@list.sipfoundry.org" <sipx-users@list.sipfoundry.org> Sent: Thu, March 18, 2010 1:35:09 PM Subject: RE: [sipx-users] how to notify a polycom phone about the messages waiting for another phone in the system?!?! _______________________________________ From: sipx-users-boun...@list.sipfoundry.org [sipx-users-boun...@list.sipfoundry.org] On Behalf Of arda savran [ardasav...@yahoo.com] I built the configuration of polycom phone B on sipx. I put the extension of phone A (4003) under the messaging section of phone B. During boot-up, phone B sends a subscribe message to sipx for 4003 but sipx returns a 401 unauthorized message for the request. _______________________________________ That is because the phone is trying to subscribe to the MWI for 4003 but it is presenting the credentials for phone B. Or perhaps because phone B is presenting credentials for a different SIP domain. Dale
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