If both are having the same exact problem, I would look to the firewall (connection timeout sort of problem) or trunk provider.
Can you call internally without disruption? Mike From: cyrill.rei...@iscoord.com [mailto:cyrill.rei...@iscoord.com] Sent: Thursday, June 24, 2010 7:27 AM To: Picher, Michael Cc: sipx-users@list.sipfoundry.org Subject: RE: [sipx-users] Voice Transmission stops after 29 Minutes Hey Mike, Here is some more information. No cisco phones were used. I tried it with those phones: * Our Softphone Client (isPhone) * Polycom IP670 * * Had the same problem with both. Whenever user A calls user B the call get's routed trough sipXbridge to a sip trunk (Dialogic Diva Card). Here you can download the snapshot: https://www.transferbigfiles.com/5514ddac-f563-48dc-932f-2add10f64190?rid=4g4Vf4pcrb9q3h18bnU69Q%3d%3d Best regards Cyrill Reiser cyrill.rei...@iscoord.com <mailto:cyrill.rei...@iscoord.com> is||coord ag Information Solutions Coordinators a subsidiary of ffc fincoord holding ltd. | Beustweg 12 | CH-8032 Zurich Phone +41 44 258 88 82 | Fax +41 44 258 88 99 i...@iscoord.com <mailto:i...@iscoord.com> | www.iscoord.com <http://www.iscoord.com/> This email and any files transmitted with it are intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Privacy statement <http://www.iscoord.com/website/legal.html> From: "Picher, Michael" <mpic...@cmctechgroup.com> To: <cyrill.rei...@iscoord.com>, <sipx-users@list.sipfoundry.org> Date: 23.06.2010 17:56 Subject: RE: [sipx-users] Voice Transmission stops after 29 Minutes ________________________________ You left out some critical information… Type of phones and how is user A reaching user B (ie., sipXbridge, gateway)? Are you running Cisco phones? If you are, there’s a known bug… Mike From: sipx-users-boun...@list.sipfoundry.org [mailto:sipx-users-boun...@list.sipfoundry.org <mailto:sipx-users-boun...@list.sipfoundry.org> ] On Behalf Of cyrill.rei...@iscoord.com Sent: Wednesday, June 23, 2010 11:49 AM To: sipx-users@list.sipfoundry.org Subject: [sipx-users] Voice Transmission stops after 29 Minutes Hello Everybody, I got a really strange problem. 2 weeks ago I upgraded from 4.0.4 to 4.2. Haven't had any problems so far, until today. Here is what happened: User A (sipXecs) calls user B (Cell Phone) User A puts user B on hold and calls user C (Cell Phone) User A now connects all users to a conference trough hard or softphone. This all works fine, but after 29 minutes the voice transmission of user B stops. Meaning user B hears everybody else but cannot talk to User A and C anymore. I also got the following error message today: Alarm Text: Stray packets originating from 192.x.x.x were detected by the Media Relay Service. Suggested Resolution: Stray packets can adversely affect the performance of the Media Relay Service. Shut down the source of the problem. Any ideas? Thanks Best regards Cyrill Reiser cyrill.rei...@iscoord.com <mailto:cyrill.rei...@iscoord.com> is||coord ag Information Solutions Coordinators a subsidiary of ffc fincoord holding ltd. | Beustweg 12 | CH-8032 Zurich Phone +41 44 258 88 82 | Fax +41 44 258 88 99 i...@iscoord.com <mailto:i...@iscoord.com> | www.iscoord.com <http://www.iscoord.com/> This email and any files transmitted with it are intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Privacy statement <http://www.iscoord.com/website/legal.html>
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