I opened the JIRA issue http://track.sipfoundry.org/browse/XX-8660 One additional note regarding my email below. It was 4.2.0 (not 4.2.1) systems I had that I verified the auto discovery feature worked perfectly, so I'm not exactly sure when it broke. For me personally, this is a major issue. This breaks the only method we use for provisioning new handsets. In some cases it was convenience, but in others it was an absolute requirement.
On 8/17/2010 8:41 PM, Matthew Kitchin (Public) wrote: > I will open a JIRA issue tomorrow. > -----Original Message----- > From: "Todd Hodgen"<thod...@verizon.net> > Date: Tue, 17 Aug 2010 18:20:23 > To: 'Matthew Kitchin \(public/usenet\)'<mkitchin.pub...@gmail.com>; 'Tony > Graziano'<tgrazi...@myitdepartment.net> > Cc:<sipx-users@list.sipfoundry.org> > Subject: RE: [sipx-users] 4.2.1 - Polycom error - Config file error 0x0 > > I would agree that it is an issue. The Polycom 450 was supported in 4.0.2. > Auto discovery of the Polycom phones was introduced in 4.2. You should be > able to get a phone up and running, without a line, and you can actually > make calls with it prior to assigning a line to it. Time to write up a > JIRA issue me thinks. > > -----Original Message----- > From: sipx-users-boun...@list.sipfoundry.org > [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Matthew Kitchin > (public/usenet) > Sent: Tuesday, August 17, 2010 2:47 PM > To: Tony Graziano > Cc: sipx-users@list.sipfoundry.org > Subject: Re: [sipx-users] 4.2.1 - Polycom error - Config file error 0x0 > > It seems to me something has changed or is broken. > I have never had any problem booting a Polycom soundpoint 450, 550, or > soundstation 6000 on a 4.0.4 or a 4.2.1 system and I have never created > and/or pushed a profile first. I have always booted them first to get > the IP/MAC. It had become a breeze on 4.2.1 as they were always even > auto configured for me. I just added a line and changed the description. > > On 8/17/2010 4:21 PM, Tony Graziano wrote: >> I think there is an issue here. I know that a line "should" preconfigure > in >> 4.2.x, without the need to have a config file for the phone. The 0x0 error >> means there is bno config file to load. >> >> ============================ >> Tony Graziano, Manager >> Telephone: 434.984.8430 >> Fax: 434.984.8431 >> >> Email: tgrazi...@myitdepartment.net >> >> LAN/Telephony/Security and Control Systems Helpdesk: >> Telephone: 434.984.8426 >> Fax: 434.984.8427 >> >> Helpdesk Contract Customers: >> http://www.myitdepartment.net/gethelp/ >> >> ----- Original Message ----- >> From: Matthew Kitchin (public/usenet)<mkitchin.pub...@gmail.com> >> To: Tony Graziano<tgrazi...@myitdepartment.net> >> Cc: sipx-users@list.sipfoundry.org<sipx-users@list.sipfoundry.org> >> Sent: Tue Aug 17 17:11:30 2010 >> Subject: Re: [sipx-users] 4.2.1 - Polycom error - Config file error 0x0 >> >> Sure enough. That did it. >> That is weird to me. I certainly haven't built as many systems as many >> of you guys, but I have never had to do that on 4.0.4 or 4.2.1. >> On 4.0.4, I have always booted the phone, let it pull the firmware and >> bootrom, and it boots up without a line associated with it. >> I then look at the IP, do an arp -a<IP> on the server to get the MAC >> address. Paste that in to create the new phone. >> On 4.2.1, the phone has been automatically discovered under phones by >> the time I click on the tab. I simply put in a description and add a line. >> I am not making that up. It isn't like I have only done this a few >> times. We add a new handset or 2 to our main 4.0.4 system every week. >> That is how it works for me every single time. >> I just built a 10 handset 4.2.1 system about a month ago. That is how it >> worked. Maybe moving the handsets from one system to another could >> trigger something like this? Maybe a brand new one out of the box >> behaves different? >> Oh well. Thank you for the help. I wish I knew why it was behaving >> differently for me than my other systems have. >> >> On 8/17/2010 3:56 PM, Tony Graziano wrote: >>> You HAVE TO push the profile in order for the phone to find one. Add a >>> line to one of them, push the profile, manually reboot the phone. >>> >>> On Tue, Aug 17, 2010 at 4:50 PM, Matthew Kitchin (public/usenet) >>> <mkitchin.pub...@gmail.com<mailto:mkitchin.pub...@gmail.com>> wrote: >>> >>> I am using the split file. >>> I have pushed the profile to the server. I don't have any phones >>> to push the firmware to yet. Normally I would wait until it is >>> booted and Sipx has discovered it or I can pull the MAC off it. >>> It does load the bootrom and firmware successfully (either one I >>> activate) >>> It gets the error after the screen with >>> Welcome... >>> Processing configuration..... >>> >>> >>> >>> >>> On 8/17/2010 3:44 PM, Tony Graziano wrote: >>>> Correct. Only suppoorted in 3.2.x and later on the 450. >>>> >>>> So you are using the SPLIT file, right? >>>> >>>> When the phone boots and grabs the firmware and bootrom it works? >>>> It gives you the error code when trying to get the config file > only? >>>> Are you SURE you pushed the profile? Gotta ask... >>>> >>>> On Tue, Aug 17, 2010 at 4:41 PM, Matthew Kitchin (public/usenet) >>>> <mkitchin.pub...@gmail.com<mailto:mkitchin.pub...@gmail.com>> > wrote: >>>> Brand new from scratch. >>>> I have done nothing except add the Polycom firmwares. >>>> >>>> On 8/17/2010 3:36 PM, Tony Graziano wrote: >>>>> Was this a restore/upgrade? If so did you push the profiles >>>>> once the update was done? >>>>> >>>>> On Tue, Aug 17, 2010 at 4:24 PM, Matthew Kitchin >>>>> (public/usenet)<mkitchin.pub...@gmail.com >>>>> <mailto:mkitchin.pub...@gmail.com>> wrote: >>>>> >>>>> They are Soundpoint 450s. >>>>> The files I'm using should definitely be supported. I >>>>> have used these exact zip files on 4 other systems, so I >>>>> don't see how that could be it. >>>>> I have tried this combination: >>>>> spip_ssip_BootROM_4_2_1_release_sig.zip >>>>> spip_ssip_vvx_3_1_3RevC_release_sig_split.zip >>>>> >>>>> and this combination: >>>>> spip_ssip_BootROM_4_2_2_release_sig.zip >>>>> spip_ssip_vvx_3_2_3_release_sig_split.zip >>>>> >>>>> The first one is running at my corporate office on 200 >>>>> phones and 1 small satellite office. >>>>> The second is running at 2 small satellite offices. >>>>> >>>>> The xferlog contents are below if that gives any info. >>>>> >>>>> Tue Aug 17 20:20:21 2010 1 10.81.4.249 29200 >>>>> /2345-12450-001.sip.ld b _ o r PlcmSpIp ftp 0 * i >>>>> Tue Aug 17 20:20:26 2010 1 10.81.4.249 0 >>>>> /0004f22704b2-boot.log b _ i r PlcmSpIp ftp 0 * i >>>>> Tue Aug 17 20:20:35 2010 1 10.81.4.249 23360 >>>>> /2345-12450-001.bootrom.ld b _ o r PlcmSpIp ftp 0 * i >>>>> Tue Aug 17 20:20:41 2010 1 10.81.4.249 3234 >>>>> /000000000000.cfg b _ o r PlcmSpIp ftp 0 * c >>>>> Tue Aug 17 20:20:41 2010 1 10.81.4.249 29200 >>>>> /2345-12450-001.sip.ld b _ o r PlcmSpIp ftp 0 * i >>>>> Tue Aug 17 20:20:41 2010 1 10.81.4.249 23501 >>>>> /polycom_phone1.cfg b _ o r PlcmSpIp ftp 0 * c >>>>> Tue Aug 17 20:20:42 2010 1 10.81.4.249 198273 >>>>> /polycom_sip.cfg b _ o r PlcmSpIp ftp 0 * c >>>>> Tue Aug 17 20:21:25 2010 1 10.81.4.249 29200 >>>>> /2345-12450-001.bootrom.ld b _ o r PlcmSpIp ftp 0 * i >>>>> Tue Aug 17 20:21:26 2010 1 10.81.4.249 3234 >>>>> /000000000000.cfg b _ o r PlcmSpIp ftp 0 * c >>>>> Tue Aug 17 20:21:26 2010 1 10.81.4.249 23360 >>>>> /2345-12450-001.sip.ld b _ o r PlcmSpIp ftp 0 * i >>>>> Tue Aug 17 20:21:31 2010 1 10.81.4.249 0 >>>>> /0004f22704b2-boot.log b _ i r PlcmSpIp ftp 0 * i >>>>> Tue Aug 17 20:21:41 2010 1 10.81.4.249 29200 >>>>> /2345-12450-001.bootrom.ld b _ o r PlcmSpIp ftp 0 * i >>>>> Tue Aug 17 20:21:46 2010 1 10.81.4.249 3234 >>>>> /000000000000.cfg b _ o r PlcmSpIp ftp 0 * c >>>>> Tue Aug 17 20:21:47 2010 1 10.81.4.249 29200 >>>>> /2345-12450-001.sip.ld b _ o r PlcmSpIp ftp 0 * i >>>>> Tue Aug 17 20:21:47 2010 1 10.81.4.249 23501 >>>>> /polycom_phone1.cfg b _ o r PlcmSpIp ftp 0 * c >>>>> Tue Aug 17 20:21:48 2010 1 10.81.4.249 198273 >>>>> /polycom_sip.cfg b _ o r PlcmSpIp ftp 0 * c >>>>> Tue Aug 17 20:22:30 2010 1 10.81.4.249 29200 >>>>> /2345-12450-001.bootrom.ld b _ o r PlcmSpIp ftp 0 * i >>>>> Tue Aug 17 20:22:31 2010 1 10.81.4.249 3234 >>>>> /000000000000.cfg b _ o r PlcmSpIp ftp 0 * c >>>>> Tue Aug 17 20:22:31 2010 1 10.81.4.249 29200 >>>>> /2345-12450-001.sip.ld b _ o r PlcmSpIp ftp 0 * i >>>>> Tue Aug 17 20:22:36 2010 1 10.81.4.249 0 >>>>> /0004f22704b2-boot.log b _ i r PlcmSpIp ftp 0 * i >>>>> Tue Aug 17 20:22:45 2010 1 10.81.4.249 29200 >>>>> /2345-12450-001.bootrom.ld b _ o r PlcmSpIp ftp 0 * >>>>> >>>>> On 8/17/2010 3:16 PM, Tony Graziano wrote: >>>>>> It usually means the bootrom or firmware that sipx is >>>>>> trying to load on the phone is not supported on that > model. >>>>>> You left out an important detail. Phone model. >>>>>> >>>>>> On Tue, Aug 17, 2010 at 4:13 PM, Matthew Kitchin >>>>>> (public/usenet)<mkitchin.pub...@gmail.com >>>>>> <mailto:mkitchin.pub...@gmail.com>> wrote: >>>>>> >>>>>> Wow. I think Mr. Murphy and his laws have taken up >>>>>> residence in my >>>>>> office today. >>>>>> Fresh (3rd time today) install of 4.2.1 on CentOS >>>>>> 5.5 64 Bit. >>>>>> Everything, including DNS and DHCP are running on >>>>>> the server. >>>>>> Any Polycom 450 handset I try gets stuck in a >>>>>> reboot loop. It always >>>>>> ends up on: >>>>>> config file error >>>>>> error is 0x0 >>>>>> >>>>>> I have searched for this error, and I can't find >>>>>> anything that even >>>>>> remotely seems to apply to me. >>>>>> >>>>>> I get one warning on the diagnostic test. I can't >>>>>> find a great deal of >>>>>> info on this. >>>>>> DHCP (Option 120) Test 8/17/10 2:41 PM >>>>>> Warning >>>>>> Unknown test result: 1 >>>>>> * Hide details >>>>>> Starting DHCP server test. >>>>>> Socket Bind Exception: Address already in use >>>>>> DHCPACK responce received. >>>>>> Message Type: DHCPACK >>>>>> Server Identifier: 10.81.4.5 >>>>>> Subnet Mask: 255.255.255.0 >>>>>> Router: 10.81.4.1 >>>>>> Domain Name: bartlett.voip >>>>>> DNS Server: 10.81.4.5, 127.0.0.1, 10.85.0.10 >>>>>> TFTP Server: 10.81.4.5 >>>>>> SIP Server: sipx.bartlett.voip >>>>>> NTP Server: 207.171.7.152, 66.7.96.1, 149.20.54.20 >>>>>> Starting SIP servers test. >>>>>> Testing connectivity to SIP Server: > sipx.bartlett.voip >>>>>> >>>>>> My DHCP conf file looks the same as it does on my >>>>>> working servers. >>>>>> [r...@sipx tmp]# cat /etc/dhcpd.conf >>>>>> authoritative; >>>>>> ddns-update-style none; >>>>>> option sip-servers-name code 120 = text; >>>>>> >>>>>> subnet 10.81.4.0 netmask 255.255.255.0 { >>>>>> range 10.81.4.10 >>>>>> 10.81.4.250; >>>>>> default-lease-time 43200; >>>>>> max-lease-time 43200; >>>>>> option routers 10.81.4.1; >>>>>> option subnet-mask 255.255.255.0; >>>>>> option domain-name "bartlett.voip"; >>>>>> option tftp-server-name "10.81.4.5"; >>>>>> option sip-servers-name >>>>>> "sipx.bartlett.voip:12000/cmcprov/login"; >>>>>> option domain-name-servers 10.81.4.5,10.85.0.10; >>>>>> option ntp-servers sipx.bartlett.voip; >>>>>> >>>>>> I have tried using both 3.2.3 and 3.1.3. I have >>>>>> both of these working on >>>>>> other setups. It does take whichever firmware I >>>>>> activate, but gets the >>>>>> same error. >>>>>> I will be glad to provide any more info, but I'm >>>>>> not sure where to >>>>>> start. Any ideas? >>>>>> _______________________________________________ >>>>>> sipx-users mailing list >>>>>> sipx-users@list.sipfoundry.org >>>>>> <mailto:sipx-users@list.sipfoundry.org> >>>>>> List Archive: >>>>>> http://list.sipfoundry.org/archive/sipx-users/ >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> ====================== >>>>>> Tony Graziano, Manager >>>>>> Telephone: 434.984.8430 >>>>>> sip: tgrazi...@voice.myitdepartment.net >>>>>> <mailto:tgrazi...@voice.myitdepartment.net> >>>>>> Fax: 434.984.8431 >>>>>> >>>>>> Email: tgrazi...@myitdepartment.net >>>>>> <mailto:tgrazi...@myitdepartment.net> >>>>>> >>>>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>>>> Telephone: 434.984.8426 >>>>>> sip: helpd...@voice.myitdepartment.net >>>>>> <mailto:helpd...@voice.myitdepartment.net> >>>>>> Fax: 434.984.8427 >>>>>> >>>>>> Helpdesk Contract Customers: >>>>>> http://www.myitdepartment.net/gethelp/ >>>>>> >>>>>> Why do mathematicians always confuse Halloween and >>>>>> Christmas? >>>>>> Because 31 Oct = 25 Dec. >>>>>> >>>>> >>>>> >>>>> -- >>>>> ====================== >>>>> Tony Graziano, Manager >>>>> Telephone: 434.984.8430 >>>>> sip: tgrazi...@voice.myitdepartment.net >>>>> <mailto:tgrazi...@voice.myitdepartment.net> >>>>> Fax: 434.984.8431 >>>>> >>>>> Email: tgrazi...@myitdepartment.net >>>>> <mailto:tgrazi...@myitdepartment.net> >>>>> >>>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>>> Telephone: 434.984.8426 >>>>> sip: helpd...@voice.myitdepartment.net >>>>> <mailto:helpd...@voice.myitdepartment.net> >>>>> Fax: 434.984.8427 >>>>> >>>>> Helpdesk Contract Customers: >>>>> http://www.myitdepartment.net/gethelp/ >>>>> >>>>> Why do mathematicians always confuse Halloween and Christmas? >>>>> Because 31 Oct = 25 Dec. >>>>> >>>> >>>> >>>> -- >>>> ====================== >>>> Tony Graziano, Manager >>>> Telephone: 434.984.8430 >>>> sip: tgrazi...@voice.myitdepartment.net >>>> <mailto:tgrazi...@voice.myitdepartment.net> >>>> Fax: 434.984.8431 >>>> >>>> Email: tgrazi...@myitdepartment.net >>>> <mailto:tgrazi...@myitdepartment.net> >>>> >>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>> Telephone: 434.984.8426 >>>> sip: helpd...@voice.myitdepartment.net >>>> <mailto:helpd...@voice.myitdepartment.net> >>>> Fax: 434.984.8427 >>>> >>>> Helpdesk Contract Customers: >>>> http://www.myitdepartment.net/gethelp/ >>>> >>>> Why do mathematicians always confuse Halloween and Christmas? >>>> Because 31 Oct = 25 Dec. >>>> >>> >>> >>> -- >>> ====================== >>> Tony Graziano, Manager >>> Telephone: 434.984.8430 >>> sip: tgrazi...@voice.myitdepartment.net >>> <mailto:tgrazi...@voice.myitdepartment.net> >>> Fax: 434.984.8431 >>> >>> Email: tgrazi...@myitdepartment.net<mailto:tgrazi...@myitdepartment.net> >>> >>> LAN/Telephony/Security and Control Systems Helpdesk: >>> Telephone: 434.984.8426 >>> sip: helpd...@voice.myitdepartment.net >>> <mailto:helpd...@voice.myitdepartment.net> >>> Fax: 434.984.8427 >>> >>> Helpdesk Contract Customers: >>> http://www.myitdepartment.net/gethelp/ >>> >>> Why do mathematicians always confuse Halloween and Christmas? >>> Because 31 Oct = 25 Dec. >>> > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users/
